Menu
Register
Write a review File a complaint
CB Fast Food Chains Moe's Southwest Grill 3084 NY-50, Saratoga Springs, NY, 12866, US
Moe's Southwest Grill company logo
Moe's Southwest Grill
reviews & complaints
Moe's Southwest Grill company logo

Moe's Southwest Grill

3084 NY-50, Saratoga Springs, NY, 12866, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
11:00 am - 9:00 pm
Tue
11:00 am - 9:00 pm
Wed
11:00 am - 9:00 pm
Thu
11:00 am - 9:00 pm
Fri
11:00 am - 10:00 pm
Sat
11:00 am - 10:00 pm
Sun
11:00 am - 9:00 pm
ComplaintsBoard
K
6:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Moe's Southwest Grill - Lack of cleanliness, no men's room, and insects!

My son and I ate today at Moe's in Saratoga Springs, NY (12/31/21). First of all, there was a sign that the ice machine was not working upon entry. After paying for our food at 2:28 PM, we proceeded to a table. My son needed to use the bathroom and the men's rest room was out of order, so he had to use the women's rest room. The restaurant only had a few other people dining in. Our table was filthy and it was evident it had not been wiped clean. In the time of a COVID pandemic, I imagine the restaurant manager/owner knows that he/she should be making an extra effort to clean and disinfect the establishment. Upon leaving, the trash barrel by the exit was closed, instructing us to use the other trash in the corner. The trash area is why I am complaining! The garbage was piled up on the receptacle, it smelled, and there was a fog of fruit flies flying around. In addition, the floor in the restaurant was not swept and there was food on the floor and a significant amount of food under one table on the floor. If the Board of Health had showed up today, you would be shut down. There should NEVER be this amount of uncleanliness when serving food. I am demanding my money back, as I was disgusted eating my lunch, but more disgusted when I went to throw away my trash. I am demanding a refund in the amount of $37.71, Order # [protected], Station # POS1 are the details on my receipt. I have a paper copy of my receipt if interested. Thank you.

Desired outcome: Requesting a refund in the amount of $37.71

Read full review of Moe's Southwest Grill
Update by Kevin and Rhonda Wight
Dec 31, 2021 6:33 pm EST

Filthy restaurant, men's room out of order, no ice for fountain drinks, garbage overflowing and fruit flies everywhere! Disgusting!

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.