Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Firestone Complete Auto Care 950 Elmridge Center Dr, Rochester, NY, 14626, US
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

950 Elmridge Center Dr, Rochester, NY, 14626, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
9:00 am - 5:00 pm
ComplaintsBoard
E
8:45 pm EDT

Firestone Complete Auto Care - Service advisor 3 Robert

Its a flat tire that I went for service September 03, 2022 around 10:00 am to 2:00 pm. I have no appoinment that day and I brought the truck for service and I ask them if they could check and they told me a couple hours to wait. I'm find with that to make it short the whole things. I have a phone call after from Bob your truck is all set then after five minutes. I have another phone call from Bob your tire is unrepairable. So the whole root coz of this issue is poor communication no phone number provided to call back which very important. I just figure out to find there number to call (again poor customer service) plus never call your customer "Bro" its so insulting.

Desired outcome: I'm not asking for refund but I think your Service advisor # 3 ( Robert ) need to learn more people skills how to talk properly to customer .

Read full review of Firestone Complete Auto Care
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.