Menu
CB Home Improvement and Maintenance Home Depot 475 Commack Rd, Deer Park, NY, 11729, US
Home Depot company logo
Home Depot
reviews & complaints
Home Depot company logo

Home Depot

475 Commack Rd, Deer Park, NY, 11729, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
6:00 am - 10:00 pm
Tue
6:00 am - 10:00 pm
Wed
6:00 am - 10:00 pm
Thu
6:00 am - 10:00 pm
Fri
6:00 am - 10:00 pm
Sat
6:00 am - 10:00 pm
Sun
7:00 am - 8:00 pm
ComplaintsBoard
K
8:56 am EDT

Home Depot - Returns

I recently went in to two of your stores (Patchogue & Deer Park, NY), looking to purchase a dishwasher. While shopping I spoke to two sales associates and asked if the dishwasher was returnable within 48 hours and both times I was informed they were, in fact one stated "everything is returnable". That information encouraged me to make my purchase. The dishwasher was delivered to me last Friday and within 15 minutes I became aware this was not the right fit. I then called my local Home Depot to see if I could return the dishwasher tthere because I purchased it in a different Home Depot. I was informed by an associate in appliances you do not take back big appliances. I explained I was told twice, in two different stores that a return was promised to me. She told me to call the 800 number on the card left with me which I did. After explaining to the person what happened she put me on hold for 15 minutes because she had to call samsung. Samsung said I had buyer's remorse and would not take it back. She instructed me to call the store and speak to the manager which I did. Upon answering the phone, the man told me thee store manager wasn't in. He neglected to tell me he was the assistant manager until I asked for that person. He refused to do anything but switched me to the appliance supervisor. I believe her name is Janice and she could not have been any nicer. I told her what happened, and she needed to make some calls and got back to me within 15 minutes. She informed me she would take the appliance back but we would be charged a 15% restocking fee...

Desired outcome: I would not have bought it

Read full review of Home Depot
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.