PetSmart reviews and complaints 1
View all 638 complaintsPetSmart - rude staff
You hire very rude people in your store! I will never shop there ever again! Who is running these stores? Weren't customers right, wasn't that the way owners used to run a bussiness? We had no idea the store was closing, one of the employees just stood there staring at us? Then she went on to say "we are closed" very rudely! Then the cashier had an attitude problem? I also took my giant scnhauzer to have him groomed they pretty much butchered him! He had cuts all over him! Pet plus supplies store is so much better! You lost my bussiness forever, hopefully your bussiness will go under, try running these stores the right way!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I work at a Petsmart, and have done so for the past year. Starting at 8:40, we make announcements every five minutes or so to let people know that we are closing. They are VERY loud and VERY clear, but I can not tell you how many times people come in say "I'll just be a minute" and then end up coming through the line to cash out at 9:10 or later. Alot of us work long hours, standing all day, and we cannot leave until the last person in the store does. Even those of us who have to stay late... we do recovery and often we have to redo sections because people that come in last minute just look at stuff and throw it back wherever! My favorite is "Oh, you are closing?" Uh... You've been here for 45 minutes now and missed five announcements? And you missed the store hours coming in...?
hey when someone wants to spend money at your place of business you should approach them with a smile and show them more merchandise. as for grooming you wouldnt believe all the injuries that have occured at my salon.
Funny...'groomer' is a Petco employee who works for a company that as recently as June 2010 was again found legally guilty of horrible cruelty to animals, including employees freezing, starving, stomping and burning sick and injured animals to death TO SAVE MONEY. Amen, indeed! This just shows what lying, sociopathic scums Petco employees are (again).
Hey, the reason for such bad service was probably the rotten manager "Michelle" who is now at the Amherst, NY Petsmart store location. She treats the employees and customers really bad! As for the other comments...you haven't met that manager and until you do...you wont understand. I mean that manager is so bad, I dont understand why she's even a manager. For her own good-she could pop a brain vessel the way she treats people. How can that woman live with herself?
I can understand you being upset about your dog, but people who have no respect for store hours are extremely frustrating. Hours are posted on the doors, announcements are made, and the people working there still have things to take care of before they can go home--Customers who believe they are above the open hours make that difficult to do. They want to go home and see their family and loved ones just as much as you do. Have some respect for your fellow man.
Amen!
I believe you are being ridiculous and unreasonable. Store hours are clearly posted on the doors of most establishments; it is YOUR responsibility to read and adhear to those posted hours. Working retail is not the most pleasant business to work it and that is due, in large part, to customers like you. NO, you're not always right. NO, you're not entitled to continue shopping after the store has closed. I would guess that you were picking up your dog from the salon, I would also guess that you arrived only shortly before, or right at the time of closing. Please have some respect for the people (yes, the lowly store workers and cashiers are actual PEOPLE, not just peons there to cater to your every demand). As for your giand schnauzer, I very highly doubt that he was cut multiple times. He may have had some sensitivity to the clippers; or it could be the case that your dog is difficult to groom. Yes, Mr.Fluffles may be the sweetest dog ever at home, but you may not have any idea how he reacts to the grooming process. The moral of the story is: Have some respect, treat people as you would want to be treated.