LensCrafters reviews and complaints 1
View all 367 complaintsLensCrafters - poor customer service
Purchased new glasses on 10.15.2019 and was promised that my glasses would be ready the following week on Tuesday. Never received any updates regarding the status of my new glasses, so I phoned in. When I called, the CSR apologized and said that my lenses were damaged and that they will have to order new ones. Huh?! You would think that someone inform me, considering that I am a very busy individual, and I've made personal accommodations in order to receive my new glasses. Not to mention that I spent close to $400 for the new glasses and being misdiagnosed with potential glaucoma. I will not use their services again!
Latest reviews and complaints
When one employee’s behavior overshadows good service0
I have been a dedicated LensCrafters customer for more than 20 year...
1
On December 13, 2024 around 10;30 am, I was at Lens Crafter at...
0
I was told after picking out my frame and running what my insurance...
1
I received my contact lense order for a 6 month supply. I received 4...
1
DO NOT BUY FROM LENSCRAFTERS. In October 2023 I purchased glasses at...
We have received your comment. Thank you!