Walmart reviews and complaints 1
View all 2742 complaintsWalmart - Automotive department store #2929
On 08/16/2023 T 4:15 m my husband went to this store locate at 3030 N Main T Hope Mills NC 28348 to get a tire fixed (nail) and oil changed. He told there was no one waiting, and he would be next, after the car that was having its oil changed at that time. One gentleman did go ahead and plug the tire. After over an hour of waiting they finally finished up with the car in the bay, in the meantime a lady had come in for an oil change as well. The manger to the department tells her she is next; my husband explains he has been waiting over an hour. He said Well, she came earlier, 3 hours ago but couldn't wait her so she is next, my husband said that is not my fault, I stayed and waited. The manager threw his arms up and said oh well I am doing her car too bad. What kind of customer service is this! How absolutely wrong! I am beyond angry! He paid the $18.00 for the tire and was leaving. When he started my Jeep the PSI on the tire, they fixed was at 49! 49! What in the world! It could have blown. He went back in for them to correct it, they do NOT have an air gauge... Seriously what kind of establishment are you running. I know it's Walmart but do better. I want a refund on my tire work for the horrid customer service that was received. and an apology PERIOD.
John Thompkins [protected] [protected]@outlook.com
Desired outcome: An apology and a refund at the very least.
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