White Castle reviews and complaints 1
View all 381 complaintsWhite Castle - Service
My husband visited the White Castle in New Baltimore, MI. 48051 on 9/11/21. We waited in line for 20 minutes. The didn't have the chocolate milkshake ready, after 30 minutes? We ate our food and still no shake. I then went into the lobby to inquire about the shake. NO ONE acknowledged my presence. I had to ask again for help. No one said a word just handed me the shake which was awful. So disappointed in the customer service I never received. My name is Donna Loepp. [protected]@gmail.com
Desired outcome: Fast food service this was NOT.
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