Home Depot

On August 5, 2023 we ordered a storm door with installation from the Ocean City, MD store. The measurements were supposedly going to be taken the following week. It is now 1 1/2 weeks, and the measurements still have not been taken. When I called the store, nobody answers the phone. I had to call the 800 number to get someone on the line. Even he had a big problem getting thought to the store. I had a previous problem with the Home Depot at that location on a delivery and swore that I would never deal with the store unless I could walk out with the merchandise. Even the representative on the 800 number had a very difficult time getting through. This company very obviously does not care about customer service.

I am very angry and disappointed with Home Depot and would never purchase appliances from them again. I paid 2,000 for a stove, installation, delivery and haul away of the old appliance. Here is the events of the headaches and poor customer service I received

1.) First scheduled delivery July 11th 2023 delivery man spoke barely any English was rude and refused to deliver and install my stove "Not my job I just deliver. When explaining to him I paid fro installation and delivery he acted like he didn't understand me. Called Home Depot asked them just to deliver and drop off the stove. They claim I have to get an electrician. and refuse to leave the stove had to reschedule.

2.) Friday July 14th re-schedule delivery again Guy was rude and nasty to my 70 year old mother law barley spoke English and said" We deliver do not install"proceed to tell him according to the terms and conditions of my contract and what I paid for he needs to deliver install and haul away my old stove. Said no. I told my mother in law to put him on the phone, Guy refuse to speak to me and cussed in Spanish. I said you will take the old stove and leave the stove here all he had to do was drop the stove in the box why I rodered a drop in and plug it in. He refused. Are was ready fro installation hook ups were there and Said"No not my job" It is poor business practice on Home Depots part to hire cheap labor with communication barriers who are rude and refuse to do the work you pay for according to the terms and conditions of my contract. He did take the stove after having an attitidue being extremely aggressive and cursing us in spanish and but damaged my walls door and condo with his angry in the process Now I have to pay 250.00 for a hand man to do Home Depots work because the folks you subcontract out are lazy and say I deliver dont install. Poor business practice and from extensive research on the internet its a huge problem with your delivery and installation workers. Fix the problem its poor business practice.

Today 15 Dec 2020 I brought my father-in-law into to the Berlin MD store after having a family argument as to why we needed to go to Home Depot versus Lowes (aka Brand X). We needed to order & have delivered a new washing machine & dryer & accessories for my 87 year old father-in-law. I had to use the argument that he/we could save 10% on our in store purchase/order/delivery because Home Depot unlike Loews does have a program/discount for military members (44 years of DoD Service). We failed to get the discount we were expecting on all items purchased & were only given a $7.90 discount on $1694 total purchase which only equated to only accessories purchased. I have never encountered this problem with any & all past purchases before and was mortified after justifying why we did not need to go/check with your Loews competitor. When I queried the store rep/cashier they said that the 10% did not apply to washers/dryers and cited a SKU Exclusion. I am not convinced that I/we were treated correctly IAW Home Depot's "Honoring Those Who Serve " policy. Bottomline is I/we are not pleased how our purchase was handled and that the 10% discount was not applied to all of our purchases. Felt very badly having convinced other family members why we did not need to consider Loews and that as a longtime loyal customer this was a particular perk that I/we were entitled to. Your support & assistance on this complaint and resolution is most appreciated.

Sincerely,

Mr. D.R. Preshoot

[protected]@aol.com
[protected]
Two 48th Street
Gateway Grand
Ocean City, MD 21842