Planet Fitness reviews and complaints 1
View all 948 complaintsPlanet Fitness - Unprofessional customer service in gym
January 2, 2023
Rude Representative at desk.. Unhelpful, annoyed they were short staffed & Gym was busy.
Asked him to explain the tanning bed as I never used it before. He said, you just push the button. Asked about lotions, he said theres no sunscreen in them, so if I burn easily dont use it.. I asked if a bathing suit is required, he said I could do whatever I want He also added, rudely, once in the room they're not responsible. I explained that well maybe I should research it more & maybe Google woukd be helpful. He didn't care and ignored me.
I was concerned for my safety, and became uninterested. I asked to use the hydra massage, then left the gym.
Desired outcome: Refund of all payments since joining including yearly fee.
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