Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - membership scam & pitiful customer service
And yet another complaint against Massage Envy...they just don't get it, they don't respond, they don't try to improve, they don't care! Where do I start...I sign up for a membership and completed my 1 year contract. I attempted to cancel, but was talked into putting on vacation status, it started up again in six months. After another year I I lost my job again and put it on vacation again. However, at the end of that 6 months, my father passed away, I had knee replacement surgery and was still not working. It just so happened that my credit card on file expired and ME couldn't start charging me again. They called a few times, however with my fathers death and rehabbing from surgery...massages were not a high priority. Two months later they called to tell me that I needed to make all payments or they would send it to collections. I talked to them 2 or 3 times and tried to work out an agreement...they wouldn't budge. Two weeks later they sent it to collections. I have filed a complaint with the BBB of KS, and ME didn't respond for several months, when they did, the merely said I owed the money.
I contacted them to see if I paid the 3 months of payments, could I let someone else use the massages as I couldn't because of my surgery. They said I owed the 3 months and the collection charges and I would have to open my account again, and could transfer 1 massage every 6 months and it would cost $10! Why are they allowed to continue with theses business practices? They are a rip off, they DO NOT focus on their customer, they only want your money! STAY AWAY FROM THE MASSAGE ENVY IN LENEXA, KS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Massage Envy Reviews
Workplace violence, hippa violations, theft, harassement, and bullying, manager unable to take action against these issues Membership Massage / facial Membership scam Loss of massageGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
GOOGLE MASSAGE ENVY CLASS ACTION LAWSUIT. WE NEED TO DO SOMETHING NOW. INITIATOR OF THE CLASS ACTION SUIT IS A MEMBER OF THIS SITE. CONTACT EACH OTHER AND LETS GET OUR MONEY BACK.
So many Massage Envy complaints all over the internet. What a shame!
I get the distinct impression there's another side to this story. I've seen this post in a few different places. Having experience with Massage Envy in Lenexa, I can say with a fair amount of certainty that they're very understanding. Sour grapes. Give it up.