Thorntons reviews and complaints 1
View all 173 complaintsThorntons - Customer service associate
On 1/6/21 6:30PM CST I was inserting my card to pay outside at Store #113 OakLawn IL and the pump station said it was processing for about 3 minutes and it locked my card. I went inside the store to ask the associate for assistance and she said "you will not get charged for that " so I changed pump station and the same issue (locked card) so I went to the inside of the store once again to ask about the issue and the associate Brianna #050906 was rude and clapping her hands telling me "why did you switch pumps for its not going to fix the issue". May I mention the first time I went inside she never told me to not change pumps. She was being rude, and loud telling me what to do, that is not how customer service should be. I would like for customer service to be a bit nicer just because they are having a bad day doesn't mean that I should have a bad day as well.
Thanks,
Liz
Desired outcome: Have the associates work on customer service skills
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Thotons app Customer service was very disrespectful by two of the employees doing my last visit. Need to be corrected immediately. Thank you. Rude employee 2 transactions made on my account and I only made one Guest servicesGiving a Voice to Consumers
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