Walgreens

I don't know what it is with this Walgreens store. Ever since I moved here a bit over a year ago, it has been a cascade of continuous issues from harassed repeatedly over how my doctor writes scripts to twice ordering delivery for scripts to be not delivered but continuously told they have been delivered to never being capable of following a simple instruction on using a discount card instead of insurance so I don't have to wait an additional 30 minutes while they fix it... Every single time.

I dropped off 2 prescriptions to be filled today and to have a refill on file filled. I gave my usual instructions that one of my scripts doesn't go through insurance and I have a discount card on file for it, so they could be ignored as usual. After the 30 + minutes I went to pick them up and was told one was ready and one needed pre authorization from the insurance. As I said this happens every time so I said to the nice lady no I gave instructions when I dropped it off that it doesn't go through the insurance it goes on the discount card. She looked it up and said ok we will fix it now. I wait a few minutes behind the line and a angry aggressive pharmacist comes over and starts giving a lecture about lawsuits. I asked him what he was talking about and he proceeded to rant some more about I need to go back to Walmart (no idea what he is talking about walmart for) until I heard him say we judge things on a 2 day early schedule. I asked if he was saying my scripts are early. To which he replied yes. I said I don't know what lawsuits and Walmart has to do with anything but I can wait if they are early, I don't know what all your attitude is about. He said fine do you want to go back to Walmart? I said sure I'll figure it out, took my unfilled scripts and left.

What is the deal? You guys just toss customers away because you have a crazy pharmacist that obviously prefers your business to to Walmart? I don't need this constant aggressive behavior.