LensCrafters reviews and complaints 1
View all 364 complaintsLensCrafters - Have not received glasses as specified and employees not helpful
Store #1641 has repeatedly given incorrect information regarding the date of glasses being ready. Apparently to the employees of this store it doesn't matter to them because they can see. The rudeness of the employees is unacceptable. If you care at all about the way your customers are being treated you should look into this. I am shocked at the customer service provided or lack of service provided. I would like to hear back from someone asap. Please understand, which I would have thought you already did seeing as you are an eye glasses provider, that this is not a safe situation for an older person to not be able to see properly. In fact, there have been two incidents as of this date where injuries have occurred due to the non-received said glasses.
Looking forward to your response and updated information.
Desired outcome: Delivery of glasses and employee training on how to conduct business properly
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