Truist Bank (formerly BB&T Bank) reviews and complaints 1
View all 978 complaintsTruist Bank (formerly BB&T Bank) - Blocking my account
On the 6 of February 2023 my account was blocked without warning letter to me. They sent the notice on the name of my daughter. I am Irina Klepikova, 69 on Social security. I trusted them because I was with SunTrust (now Truist) for almost 15 years. My daughter came to visit me on the tourist visa, she will stay with me till April. I lost my husband 2 years ago and do not feel well. I have hypertension, arthritis and other problems. Previously we went to Truist bank to ask if is possible to make a debit card for her so she could go shopping without me, as I have problems with my legs. The banker gave us the debit card with no problems. He put her on my account, I thought it was a temporary debit card and after her leaving I will take her off my account. But on the 6 of February they blocked my account bother debit and credit cards. I am getting my Social security check on this account and have automatic payments on all my bills. I even could not pay for my food on this day. So I would say that the bank does not care for their client, which never happened when it was SunTrust bank. I am still waiting for my money back.
Desired outcome: 7 thousands315 dollars
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