Wells Fargo reviews and complaints 1
View all 1719 complaintsWells Fargo - Service
My name is Tiffany Kirkland, I went to Wells Fargo bank in Florida at 1700 west commercial Blvd fort Lauderdale, around 3:15 pm 1/6/2023; the teller who waited on me made a huge deal over nothing, (I wish I had gotten her name) if you work in a bank it should be the norm for you to see that there WAS"an alert on someone's account but it has been cleared already, I use my online banking app relentlessly and I have proof the alert was cleared before I went to this teller's line I didn't get her name but I needed to withdraw 1,400 for a deposit on an apartment I'm new in Florida and I had to be to the apartment office before 4:30p I didn't make it because she took about 30 minutes looking at her screen, I told her I was aware of the alert wellsfargo text me the day before and I cleared it by typing Y on my cell phone assuring them it was me paying for a hotel room, I tried showing her the text, I logged into my online banking and tried showing her my balance and that I am the owner of this account I read her my balance to the exact cent and, told her all my recent transactions, but she still stayed on that phone with customer service for at least 20 minutes not telling them I already verified my identity with my debit card, pin and driver's license but it wasn't enough for her, I finally went into one of the offices and asked for assistance, the lady in the office went to speak to her and finally after at least an 1/2 hour she finally hung up the phone and decided to give me my own cash, I believe she was pretending she was sitting on the phone with customer service because she was bent on making it look like something fraudulent was going on even after she had all the identification she needed she definitely over did it, wellsfargo customer service never kept me on the phone that long for verification so I have no idea why it took her that long, of course I have no proof but I believe customer service hung up with her long ago and she was still pretending to talk to them. Meanwhile the rent office closed because this lady decided to hold my money hostage, I am thinking of switching banks
Desired outcome: An apology, and please train employees better.
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