Hudson's Furniture Showroom

We ordered a dining room set back in July. Paid a 20% deposit on our Amex card and applied for 18 months-interest free financing on the remaining balance. We were informed that our set was on backorder and would not be delivered until October. Long story short and here we are in November and are now being told that we will not see this product until at least March. We never would have placed this order had we known this. Our request for a cancellation with full refund was denied...we are told that we must now pay restocking fees (On product Hudson's never received) in excess of $700.00 (30%). Our conversations with the store manager requesting that he waive the fees in the name of good customer service were futile. Says that he is not authorized to do this at store level. Said he will take it up the ladder and call me back later in the day. Two days go by with no return call. Then my sales girl emails me to tell me that they will not waive the charge. Subsequent emails to the customer service department at corporate are not responded to. My request for copies of my signed invoices and finance paperwork are ignored. This is in no way fair to the customer... at what point does this company think that these long delays are too long? My restock fees should be waived for non delivery of goods. This is horrible customer service. You cannot restock what you never had.