Dollar General reviews and complaints 1
View all 3835 complaintsDollar General - Customer service by a assistant manager
Hi,
I went into the dollar general in Oxford Ct Saturday. My 5.00 coupon did not come off. The assistant manager which I had to wait for while she was in her car and the cashier was trying to get her to help with the 10 customers in line and people asking where things were. This poor cashier who was extremely nice and apologized. So she tells me that I can only use one digital coupon and since I used one for the laundry detergent, which was 2.00, I cannot use 5.00 off. I have never heard of such a thing. I shop Dollar General at least once a week. You have digital coupons but can't use more than one doesn't seem right. So, I asked to return my order which was 40.00. I said I don't understand and she was rude to me. I said I have had trouble with you before and she tells me that she has never seen me and that I should shop somewhere else. They have a store in Naugatuck and Prospect she told me. That is extremely rude. I was very upset I said I am a customer, and she should not talk to me like that and I asked her to stop. This is unacceptable behavior and I have never been treated this way. Your manager there I don't know her name is very nice and friendly. The cashier that checked me out was very polite and nice even said sorry for the wait, Her name is Deanna I think. She should be your assistant manager. The name of the rude women was Jeanine. Can you please get back to me if there was anything done about this.
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Yes, read the fine print before forcing an employee off their lunch early because you couldn't use a five dollar coupon. It says very clearly that it cannot be combined with any other coupon, nor can it be used toward alcohol or tobacco.
That could be. My store sometimes will not accept a manufacturers coupon in the system and the customer always thinks I am lying or wrong, maybe that is what happened here and the $2 wasn't taken. More likely or not this person had two Dollar General digital coupons that cannot be used together.