Wendy’s reviews and complaints 1
View all 1738 complaintsWendy’s - Extremely rude customer service
Store #[protected] / Main Ave. Durango, Colorado
07/08/2023 @12:12pm 20030
Host: Erica
Ordered (2) combo's, dine in. Had to ask for my drink cups twice, cashier standing at counter opening bags, finally grabed (2) cups behind her and shoved them at me and said, she had other orders to work on.
No ketchup or napkins at drink station.
Called up for my dine in order. There were (3) bags on counter (no big deal) just didn't know which was my order. Cashier finally pointed at a bag. I asked for ketchup, she threw it in the bag and walked off. I asked for napkins, she said they were out (paper towels were behind her at sink, not offered) I asked for some chile sauce, she threw (2) packets on counter and said you had to ask for it and walked away. Obviously I did ask for some or else she wouldn't have given me any to start with. I asked for some more, please - and she called me a [censored], threw a handful in my face and told me to [censored] off.
A family getting ready to order turned around and walked out of store. Worst experience ever, I will not be going back to that Durango Wendy's ever again!
You really should do a secret shopper inspection on this particular branch.
Desired outcome: Apology - Reprimand employ - Refund $23.61
Latest Wendy’s Reviews
Drive thru service Item not as described All products Product and service $1 hamburgerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!