King Soopers reviews and complaints 1
View all 188 complaintsKing Soopers - Gas station
On Thursday June 23 that morning my mom and I went to the king Soopers that is located on 64th and Sheridan in arvada. We went to the gas station and I went to go pay for gas at the register, what I had in my wallet was 2 $100 bills which was all I had. I ask for $15 in gas… I gave the cashier the $100, when he rang it up, I should have gotten $85 back instead he gave me $35. I asked him where’s the rest of my money he said I ask for $50 I told him no I said 15. He said ‘oh my bad’, I gave him the money back so that he can give me the correct change out of the $100, I should have gotten $85 back but only got the same exact change of $35. I asked him where’s the $50 he was suppose to give back he accused me of ‘pocketing’ the money, me being deaf I felt that he took advantage of the situation soo I called my mom over. I explain to her what had happened. He wanted to search me of course my mom was upset and she counted the money I had in my wallet. We asked for a manager he refused to do that … my mom went into the store to find a manger while I stayed where there are cameras, no one would get a manger after the cashier called the store, the cashier was acting all funny and sketchy, I noticed he pulled out money from the cash register and put it somewhere under the counter, on that day it was really hot out, he put on a beanie cap then he put on a hoodie took the cap off and the hoodie and put his jacket on. I wouldn’t give up till the manager comes out, no one would come so my mom threatened to call the police that’s when the manager came. He was no help, did not come to me to talk to me to hear my side of the story. He flat out told me and my mom that he knows the guy that he’s not a thief! When they printed out 2 receipt it only shows $50 on both. He lied to his manager but before that the guy even admitted he made a mistake when I gave him the $100 bill and accused me of hiding the $50 the. Changed his story. There were cameras No one would help me! Not even the manager would count the drawers or check the cameras. We called customer service filed a complaint and they said they would investigate but no one reached out but have not heard from anyone. I just wish someone would help me get my money back that the guy stole from me! Times are hard financially and that money was all I had. I need someone to really hear me out and help me!
Desired outcome: I just want my money back
We have received your comment. Thank you!