Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - Store credit card usage issue
Date: 11/7/23. We have a store credit card for about $154 that I received for a returned item about a month ago. I wanted cash instead of store credit, but lost that debate. So, we figured we would get 2 Home Depot cards for $50 each as Christmas presents for our 2 Daughters new homes. Much to my chagrin, I was told anything in the store could be purchased with the card, but not Home Depot cards. I can't believe that you would put a BS policy like that in place without advising the customer when first store credit received. The cards would be used to purchase things for our kids homes, meaning the cash comes back to you anyway. I can understand cards not associated with Home Depot which are also sold there, but as a long time customer and credit card holder, we are deeply disappointed and feeling we are being shafted. Things like this is what drives me to Lowe's.
Desired outcome: Change this BS policy for Home Depot cards only and do it prior to Christmas. This store credit is useless to me as there is nothing I need much less spend $150 for.
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