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U.S. Cellular Customer Care Service

U.S. Cellular

8410 W Bryn Mawr Ave Ste 700
United States - IL60631-3486

Customer Support Phone Numbers

1 888 944 9400 1 0
+1 888 558 1878 4 0
+1 608 282 1575 0 0
Work days:
Mon6 AM - 11 PM
Tue6 AM - 11 PM
Wed6 AM - 11 PM
Thu6 AM - 11 PM
Fri6 AM - 11 PM
Sat6 AM - 11 PM
Sun6 AM - 11 PM
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U.S. Cellular Complaints & Reviews

US Cellular / Customer service in Quincy, Il

admgyed on Jan 18, 2016
My daughter wanted a new I phone and after looking into either financing or signing up for a 2 year plan and getting the promotion rate, I decided financing would be the best option. My daughter went in to make the transaction. Now you must understand that I was expecting to get a call...

U.S. Cellular / Billing

Reviewer88496 on Jan 12, 2016
I had a US Cellular phone for 6 years or so. When I first enrolled, one of the selling points was that after fulfilling the first 2 yr. contract, I no longer had to be on a contract. I also liked the reward point system. We were pretty satisfied with our service--we live in a rural area...

U.S. Cellular / Billing

jessejbaker on Oct 8, 2015
The pro-rated "final bill" that supposedly covered my contract from July 6, 2015 to July 9, 2015 is a whopping $24. They are trying to charge me this amount for 3 days of service. When visiting the local store today to ask why it was so high, I was told by the manager to "just pay it, it...

US Cellular / Extremely Rude and Poor Customer Service

Parweiz Mustan on Sep 11, 2015
Tim Leighton (Employee - US Cellular) Very surprised that US Cellular wouldn't provide better customer service training to employees and allow their employees to speak in such a rude manner. Definitely not someone you would like to deal with at US Cellular. Tim Leighton really needs to...

US Cellular / Don't use, it's a scam

One of our smartphones was damaged. I went to the local sales office to find out what options we had. I was going to look for a used phone, but after talking to the local US Cellular agent I was told that we could replace the damaged smart phone with a flip phone for FREE. He indicated...

U.S. Cellular / Billing

Dickison on May 20, 2015
I have had problems for over two years with billing.I have been satisfied with phone service it's the billing department I think seven hundred dollars a month is a bit steep one month I got a bill for thirteen dollars so I went in and was told that was all I owed so I said I wanted...

Uscellular / Unsatisfied with my experience with U.S. Cellular

Elayne Benwell on May 2, 2015
I seriously have no idea how the business are being run these days. I had sent my gadget to U.S. Cellular few days back where they had quoted an amount of $450 for my used laptop. It was used barely for a year and ensured that it worked properly before I sent it to them. This is happening...

U S Cellular / Billing

Donna S M on Aug 27, 2014
We have only been with U S Cellular for 2 months and the billing is a nightmare. We paid them $175.00 when we received our phones. The first bill came out and it showed $705.00 was due - we went to the office and they said no, only $178.00 was due, so we paid that. This month we received our...

US Cellular / Bill

Donna/Charlie Campbell on Mar 21, 2014
My husband called US Cellular in February because of a high bill that we received in the mail. After being on the phone with them for several minutes someone from financial services came back on the phone and apologized and said that we had been double billed and that we owed nothing on...

US Cellular / Billing and Sales

RobinNobles on Mar 17, 2014
I am tired of waiting for up to 2 hours to talk to someone, then only to get routed to collections, who claims to not be able to see my bill, then to be rerouted to customer service (whom I was calling to begin with). I was told I would be contacted in a week... that was over THREE WEEKS...

US Cellular / audra walsh

audra walsh on Jan 30, 2014
im complaining for many reasons. everytime that in go to us cellular there is not enough staff and u have to wait for along time. the last few times I have been there I have had to wait along time. the last visit I was there for almost 2 hours I should not have to be like that. im very upset...

US Cellular / Deteriorating service- this is ridiculous

kara3967 on Dec 3, 2013
We moved to northern New Hampshire 4 years agao and had to use US Cellular becasue they were the only service that had signal in our area. We did not ever have an issue with them until about 5-6 months ago when things just went to hell. We stopped getting our e-bills, the signal in our area...

US Cellular / want my detailed bills for the last 5 months

boxerbaby on Nov 13, 2013
I am not paying until I have the detailed bills in my hand to verify they are correct. Have not seen a bill for 5 months for my phones..was promised 3 weeks ago they were sent. They have no problem getting my hot spot and tablet bill sent. After suspendinservice to my 5 phones I have...

Us Cellular -sevierville,tn / Billing & Customer Service

rhaynes01 on Oct 27, 2013
Us Cellular... Its been one headache after another! I've been with them for 10 plus years It started with a Battery issue I go into the store Zach who has been the only positive during this whole issue was VERY Helpful!!! explaining to me what happened to my battery and answered my...

US Cellular / phone

Craftee on Jun 11, 2013
I had a problem with my phone, which i had a flip phone with this company for years, i go in cause i was having problems with my phone service, they tell me cause my phone is old and i need a updated one, which it only cost me around $20.00 when they finally got done, so with in a few...

US Cellular / One phone had to pay for it twice??

hiswife72112 on Mar 13, 2013
We have had us cellular for a little over a yr we have two accounts with them both in my husband's name. One is ours one is my parent. Well January my phone broke and i couldn't use it at all so we went ahead took some reward points from my parents account and used on ours for me...

US Cellular / Poor customer service

JMae on May 7, 2012
I was with another carrier for 10 years and decided to change due to poor coverage when we traveled to our hunting property. I am extremely disappointed in the fact that US Cellular is doing nothing to try to keep us as customers. First of all we were not informed about the many different...

US Cellular / Billing

tpopovich6 on Apr 23, 2012
I recently switched from US Cellular as a customer to go with an iphone provider. I had been a loyal customer for over 10 years with no complaints until now. I cancelled my service and 4 weeks after I cancelled I saw they were still billing my checking account. I called to inquire on these...

US Cellular / Unfair billing

elledionne on Dec 15, 2011
I was two weeks late on my payment due to inability to work from pregnancy. I received a text from the company Friday October 21, 2011 and was told to contact the company regarding my account. I was in the hospital that day, but tried to contact the company after my release the next day...

US Cellular / service

Kevscott66 on Nov 29, 2011
I have been with US Cellular for over 7 years however in the last few month they have stuck it to me several times, first they rope me into a phone I really didn't want, Then they claim they did not receive my rebate in time even though it was mailed a month early and now after paying...

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