US-Appliance.com review: It's a very bad experience and won't use them again

I ordered two range hoods, one of them is a Kobe brand. At the time the site said they carried them and charged me money.

I didn't receive anything for over a week and then they sent me a note asking me to
call them. It took me 3 days to finally get through the waiting and spoke to some one. I was told then they couldn't find me the Kobe hood. When I told them I wanted to cancel the order for both things, the operator said fine in a very rude way. They did send me a cancel notice in email but didn't refund my money until I asked PayPal to resolve dispute.

It's a very bad experience and won't use them again.