UPS
reviews and complaints

UPS lost my parcel close to 3 months ago and till date I have not had a single person contact me back to update me on my claim. At least twice I week I phone UPS and am promised that someone will phone me back that day and it never happens.

It is absolutely pathetic customer service and I would never recommend utilizing the services of UPS to anybody.

Packages for 15454 Liberty Rd, La Pine Oregon. Last name DALTON (neighbors last is LaFord) have been left at the wrong address three times. One was delivered in BEND Oregon and the last two have been delivered to 15464 Liberty Rd. and left outside their gate on the road. Our property next door has easy access year round and a covered porch to deliver to. Both properties are clearly marked with house numbers at the driveways! I really do not appreciate the inconvenience and possible loss of my orders. I had to reorder the first package because it was delivered in the WRONG CITY! Drivers need to be literate enough to read clearly marked address labels and signs.

I ordered a package and it was sent via UPS. i paid for 2 day delivery and instead of dropping it off at my address they instead informed me it cannot be delivered and to contact to set up a pick up point. I previously set up preferred delivery to a access point close to where i live which was all but ignored. they instead sent it over 40 mins drive away and when i tried to contact and get that changed to the correct pick up point, they say they cant find it even though it is on the website and im staring at the location. they then say there is nothing they can do and it will have to be picked up at that location. though on the delivery map there was 16 other places closer. your company literally makes 0 sense. I have never in my life complained about a company but holy crap this takes the actual cake. completely inept. DO NOT USE.

2 weeks ago I received a letter saying I won prize #[protected] I got a call about the prize sorry about not being called earlier but get a loan and call me back I went through this 7 years ago lost everything and so I called the 800 number and was told I did not win that you do not send out letters and that its a scam to tell the person that he was scamming me and not to call again

Literally 80% of the packages I get from UPS are either destroyed or the contents are laying on the front doorstep. It does no good to file a complaint because all you get told is I'm sorry you feel that way. This place is turning as evil as amazon. If you go into the main office to file complaint or pick up a package all you hear is complaining and griping going on throughout the whole office.

Tow truck knocked over my mail box and damaged it. I want it replaced. The tow truck just left my property at 8:40pm. He did not come to the house to notify me, he just drove off. I captured him putting it back up on my ring camera and I took pictures. He knocked it loose from the frame and knocked number off.

I watched the tow truck driver pick the mail box and post up off the ground and try to put it back up. Now it’s leaning and loose from brace attaching box to post.

In January of 2021 A package was stolen or not delivered. I called UPS as well as Rooms to Go and informed them. I had just moved here and brought a new kitchen table and 2 bar stools. I was home the day the bar stools were supposed to be delivered. The window was open, and I was waiting for the stools and tracking them. When I saw it said delivered. I immediately called. Rooms to go did not give me a problem at all however, UPS workers ca me to my home 3 times the third time they attempted to have me sign a form. The worker pointed to an area for me to sign and said that it said I did not receive my package. I told my son to get my glasses and found it said I DID get my package. I looked at the other side and it said I DID NOT get my package. At this point I was upset. I told them what they tried to do to me and signed the correct side. From that time until now I have never had any package issues. The week of August 9th, 2022, I received a note on the door that said I needed to sign for a package. I was home and saw them come to the door, but I thought she left the package. My son was able to retrieve package as she came back up the street, I still wondered why it needed a signature, but I let it go. I had a package delivered a few days later, I saw the driver out my window I said just leave at the door. "I am disabled and can barely walk" and on oxygen" The driver said NO I need a signature I asked her why she said I do not deliver here without. I told her she had to wait while I tried to come down the steps. When I opened the door, I asked her what the problem was, she said Remember what happen I told you. Don't remember having any conversation with her about delivering packages. Never even talk to drivers of any company they leave packages and that's it. We had a heated word exchange. I admit to using some choice words. She told me that she would never deliver here, and that UPS did not pay her enough. I have a package no sitting at UPS in Doraville GA which is more then 50 miles from my home that states customer agreed to pick up package. There is a UPS a mile from my home, but the driver was such a vindictive person she wanted to make a point. I have spoken to approximately more than 5 people including supervisors and have had no resolution. Called JC Penny they have noted issue and when the package is returned to them, they will issue me a credit. The problem with this resolution is the items I ordered are no longer available. I order all my purchases online; I can barely walk as well as stand because my back is bad. I cannot order from any company that uses UPS until this is resolved.

I purchased a pair of shoes online, paid for the shipping method this particular site uses UPS. On the day of delivery I was at home waiting for the driver to arrive. I never left my home. When I checked the app it stated that the driver had attempted to deliver but no one was home. Which is an out out lie. I was home the entire day and did not leave my home. I called UPS and spoke with customer service rep who barely spoke english who stated that the driver would come back to my home. That never happened. I called back and spoke with a supervisor who advised me that the driver would be coming back to my home to deliver he was very apologetic. After waiting all day the driver never came back. When I checked the app again it stated that they were holding my package at the holding station which I had to wait an additional 2 days. I called back and spoke with a customer service rep who stated that the driver would be coming to my home again. I waited at home all day and of course the driver never came. When I checked the app again it stated that They would drop it off a a drop off point . Which is where my package ended up landing. I can not begin to tell you the unprofessionalism, lies and lack of care these UPS drivers and customer service rep have for the customer. I wasited 2 days of work, was lied to countless times. On top of that I paid for a service that I never got. Because now I have to go out of my way to pick my package up after I paid for delivery. I am very unhappy with this service. Just wanted to make sure that this wont happen again to any other customer without someone being held accountable. Needless to say I will never use them again.

Leslie Brown Very unhappy former customer.

UPS took a $600 package to wrong address and signed by a totally different last name that it obviously of a different nationality. When you track the proof of delivery online or app, UPS does NOT give address sent to but has a last name. I filed a claim immediately and even called that same day! Simply look up the records of the trucker that delivered package and send them to retrieve package but I was told to give ups to investigate, 8 BUSINESS DAYS. You think they will compensate for all the trouble of calling the bank, calling the shipper, calling ups and getting on the computer to try to take care of THEIR HUGE AND OBVIOUS MISTAKE!?!

I had a courier from india and in transit they have lost one dress which was cost of $50 . I saw the cctv footage from the courier service and they have packed my dress and then seal the package. I can very well see the dress , so i am damn sure the dress is lost in transit . Please help me get my money back

tracking #1Z98x1w70469350738

invoice #[protected]

shipping id 98X1W7N9MZN

PURCHASE NO: Delhi

UPS delivered 2 pkgs on monday i recieved them they may have been delivered before then both were wet one a canvas picture wrapped in plastic the other was soaked all the way thru the box was crushed one side was so wet bill envelope ads were soaked had it been in front of door instead if set on top step this would not have happened please advise the driver for future deliveries thank you.

I'm so pissed I'm going to file a complaint about a UPS drop off rejection at 2151 86th St CVS store. This is the third rejection. It left me speechless and very angry and very dissatisfied. What exactly is the role of this Drop Off Point? ? ? What is the difference between having Drop Off Point and not having Drop Off Point? Might as well close it! Isn't it a waste of customer's time to go there and reject it? The first time she said that my package was too large and that I would not accept it, I had to spend more time and energy moving to a farther place. However, the second time still said there is no place! ! ! ! I made a complaint a few days ago. This time it's just a small package, just a piece of clothing! And rushing to work in the morning, coupled with the heavy rain, the rejection brought me a lot of trouble and inconvenience. So extremely dissatisfied with CVS staff and service. I went there again a few days later and it still said there was no place! ! ! Please tell me what does this drop off point mean? Has she been refusing to accept packages? Or just won't accept my package? Or discriminate against customers of different races? ? ? Really bullying! This really makes me very angry and aggrieved. That employee's name is Andrea. I hope you can take this matter seriously.

I received a email saying my package just got delivered at 8:45 pm. The email says it was left at the front door. I took the elevator downstairs and my package was not there. I asked security if ups came and they said no. They viewed the camera and UPS never came. This isn’t the first time this happened and I live in a senior citizen building. There is a lot of cameras and security. Usually I will the package the next day. I was waiting for this package it contains my blood pressure medicine. I want to file a complaint on the driver. He does this frequently.

On August 16, my family member purchased crab cakes (perishable) from Pappas in Parkville Maryland. Due to items being perishable the shipping was next day delivery. On August 18, the delivery was expected and I waited for the delivery. No package was delivered and an email was sent to my family stating the delivery was attempted unsuccessfully. However, I was at the delivery location, nor was any sticker notification of delivery attempt left at my door. I called UPS customer service numerous times and was told repeatedly, someone would return my call. No return call was every made. I asked if it was possible to go and pick up the package as it was not delivered. I was told it was not possible as the package was already scheduled for re-delivery the next day. I told UPS customer service this was perishable food and would no longer be viable the following day. I was referred to UPS billing department and again told that my situation was expedited and I would receive a call back. no call back. On August 19, a box was tossed over my back gate, containing $182 of spoiled seafood. I went to my local UPS office and was told there is nothing they can do there. I attempted to file a claim however, I was told if I did not have the item I could not file a claim. I did not retain a box of spoiled seafood. I am requesting a full refund of the item cost of $182.55

I was under the impression your drivers are NOT supposed to put the "amazon pickup labels" INSIDE OUR MAILBOX! They are to come to our doors, perhaps even knock, pick up package and be on their Merry way. But NO...Your drivers suck! They leave MY packages wherever they want with no reason or explanation. The packages that actually do make it to the building of which I reside, are left at the bottom of 13 steps in front of someone else's door AND apartment. This is incompetence...this is lazy...this is poor training by other staff members with UPS. What the hell happened to good honest customer service? You present none! Sucks being disabled and having to, sometimes, rely on companies like you. Which it shouldn't matter disabled or not.

People truly suck...have a great day

I have faced issues with UPS multiple times, I would say more than 15 times. Worst service ever. Rude representatives and I wonder how such a huge business model is still working with such a worst customer service ?

Issue is with delivery ( EVERYTIME)

I have paid services for one day delivery and they take almost 4 days to get it delivered. I wonder what is the use of paying one day delivery few in the very first place when they are providing a regular delivery and sometimes even late delivery.

My tracking number is [protected]

Called UPS many times, lodged complaint, still no sign of package

Horrible customer service, agents are clueless

Driver delivered my back on Saturday at 4:33 pm. While my package was delivered to my front door, as the driver went to back up, he struck my baby and left him to die in the front yard. He didn't pull back in to let my family know what had happened. They had to go and watch my neighbors cameras to see what had happened. This was my baby, my everything. The driver should have said something since there were not 1, but 3 cars in my drive way, so it was obvious someone was home.

My son posted a parcel from Australia to South Africa. I received an e mail to pay the custom import taxes which I paid immediately. Since then I have been calling UPS with no success. UPS constantly has excuses and just are not able to resolve my issue nor delivering my parcel.

Thir marketing gig sound so great but when it comes to delivering on their promises they are useless. I have lodged a complaint by the ombudsman as they are quick to accept payment but not delivering. The supervisor is just never available.

Approximately 4:45 p.m., my spouse and I were sitting in the living room when we heard a crash on our porch, looked out to see a box sitting on the porch and UPS delivery driver walking away. The product was breakable, and as we expected, one of the products (a 3 wick candle from Goose Creek) was shattered (we opened the box on the porch). The handling of the delivery by the driver was inappropriate and careless, and not appreciated.