United Airlines
reviews and complaints

Lori Kinnison DPF34787 Booked a Family travel in April and two of the people could not be there. Ellivia Kinnison FMX6TY and Jordann Chappell FMF2M1.we were told that we could not get a refund and they would issue flight credits for future travel ...they were supposed to be issued back as a digital so we could use them for a different Future Booking...

We tried to use them and they are not available it amounts to $4000.00 plus and I am not just giving it to you like we did during Covid and could not Travel...I need these Tickets Changed and a reply sent to [protected]@msn.com by end of week 5-22-23 ...

Dear United Airlines Customer Service,

I am writing to express my deep disappointment regarding the recent incidents that occurred on December 24, 2022, and April 29, 2023, resulting in me missing my flights. I believe these incidents were primarily caused by the understaffing issue at United Airlines during those times. With only two staff members available at the counter and over 100 passengers in line, the situation was unmanageable.

On both occasions, despite arriving at the airport two hours before my scheduled flight, I was unable to board due to the delays caused by the understaffing and subsequent long queues. As I had a checked bag, it further complicated matters and led to my unfortunate inability to make the flights. Consequently, I had to travel over fifty miles each day, incurring significant inconvenience and additional expenses just to return to the airport the following day.

It is disheartening to note that these incidents appear to be part of a systemic problem, as I have encountered similar challenges in the past. While I have been a loyal customer of United Airlines for a considerable period, I have never received any form of compensation for these recurring issues.

I kindly request that United Airlines consider compensating me with 75,000 miles to be credited to my MileagePlus account. This will greatly assist me during my upcoming trip in the first week of June. Rest assured, I have taken necessary precautions by planning to arrive at the airport three hours prior to my flight to avoid any unfortunate circumstances. Additionally, I even arrived at 2:00 AM on the subsequent day during my previous attempts, striving to secure an earlier position in line.

As a veteran currently working for the federal government, the impact of these missed flights on my vacation plans was substantial. I missed out on several important events, and the financial burden of additional travel and accommodations was significant.

I hope that United Airlines recognizes the importance of customer satisfaction and addresses this matter accordingly. I trust that you will take my concerns into serious consideration and provide a suitable resolution. I eagerly await a positive response and the compensation of 95,000 miles to help facilitate a smoother and more enjoyable travel experience.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,

Roger Hickman

[Your MileagePlus RM578078]

[protected]

MB236109

Confirmation number: A4C0MY

Return travel April 5-6.

I original flight numbers were UA2474 and UA6103.

I have sent two or three emails to Mr. Oscar Munoz and kept getting a message saying that his mailbox was under maintenance.

I have been a United customer for quite some time experiencing minor inconveniences throughout the years. Canceling planes because of bad weather, I understand.

Leaving people stranded at 11 PM in Houston with a customer service line at least a half a mile long is outrageous.

I had been automatically rerouted on a plane at 5:00PM the next day!

By that point, I’d been traveling 11 hours traveling from Austin to Houston, so rather than wait in that line, I decided to take a shuttle to a hotel; however, the shuttles were not running at that hour. It would have been really nice if management could at the very hint of delays because of bad weather, empower agents to communicate with the hotels / shuttle buses employees and ask them to run the shuttle buses to hotels all night until the passengers are taken care of.

Leaving people stranded at 11 PM is an abomination. I had to find a hotel using my phone and then wait for a taxi. By the time I got to the hotel, it was past midnight.

The next morning, Phone Customer Service found me a morning flight. However, when I got to the airport, the flight was delayed yet again as was the flight to Dulles to Norfolk. I ended up getting to Norfolk Virginia through Dulles at 9 PM that night.

Total travel time to get from Houston to Norfolk, Virginia, 27+hours.

And I missed an entire day of work!

Joan Grippo

More than 15 days I wrote to United Airlines Corporate's HQ regarding Airline Ticket under Booking #M6HQ4C for the amount of $1,120.88.

The above was for a round trip ticket from Chattanooga, TN to Reno, NV for June 12.

Unfortunately, for Health reasons I will not be able to travel , and United just offered an e-credit, but since I need Back Surgery I am not able to use the

e-credit and request full reimbursement

I wrote a letter to Mr. Hart on March 13 about the shabby treatment received from United reps on the ground for baggage problems. I was sure that the shabby treatment by baggage department would be addressed by the president of the company — I guess I was wrong - Here is the problem — "my daughter went to pick up her luggage and noticed one of the wheels on Ricardo Beverly Hills luggage was not rolling properly. Upon examination, she found one of the wheels was broken. She went to your claims area to report the issue. After that person examined it, he said basically there is NOTHING TO BE REPORTED. He advised my daughter that the luggage was still functional." I sent a letter to President Hart including pictures of the broken wheel, United airline's luggage tags and of the Ricardo Beverly Hills luggage. I am shocked that the president of the company could care less about a problem when it is brought to his attention.

Frank Addvensky

5805 w. bonanza lane, Phoenix, AZ 85083

[protected]@aol.com

[protected]

I recently booked a flight from London Heathrow to Costa Rica.

I did all my due diligence to ensure I was eligible to enter Costa Rica.

When I came to do online check in I was confronted with the situation that I would not be able to board the flight from Heathrow as I would need proof of vaccination for transit in Houston, which I don't have.

At no point was this requirement made clear to me during the booking process. I spent 6 hours with various different support staff on Sunday, after trying to my check in, most of these staff were also completely unclear about the rules for transit. If the airlines staff are unclear about the rules how can you expect the customers to be!?

So I was left with no option but to cancel my flights. I requested a refund explaining the situation, also providing some of the chat logs for clarification.

Today I received a rejection of that refund and it was clear that they hadn't even bothered to look at my case properly, just a generic response that didn't address my concerns in any way.

I've lost my holiday due to this situation, the least they could do is refund my flight.

Also, flight credits to use on another flight are of no use to me as they need to be used by next January and I see little likelihood of that being possible.

First i am 81 yrs old and my sister 72. we took our dream trip to Hawaii, but it iturned into a night mare. going trip was perfect, returning was bad. we left the first of March, every thing fine, we toolk off flight # UA362 from Honolulu, after about an hour flyng we heard a noise under the plane and the pilot said we had to return because problems with the landing gear. no way to fix it on time, they put us in Hotel and everything was fine. Next day there was no wheelchair at the airport , lines too long , finally someone helped us with the new tickets, got just one wheelchair no personel to help, my sister had to walk and she has problems with her knees. we got on the plane and before landing at Newark the pilot said an agent will be at the gate to help us with connection. we got there at midnight, so we lost our connection to ORF. thanks god there were 2 angels waiting for us with wheelchairs, no body at the gate to help, they took us to the customer desk, nobody there, just the people who were on our flight waiting on line for somebody to show up. the angels took us to the gate for ORF leaving next day at 7.45am.they were nice evough to get us 2 cots to laydown (we couldnt use them) i just saw an agent walk by later on, asked about our problem and told me there was no sense to get an Hotel because we had to board early, just like that,no more explainations. we had to sit on the hard chairs for almost seven hours. it was very cold, i started to sneeze.finally got home and was sick in bed for 2 days with a real bad head cold and a very aching body.Keep on sending e mails and no answer, plus they couldnt find my flights or confimation unmber.

names, Maria Williams and Manuela Duran. confirmation # HX2WRN - flight to Honolulu from Norfolk, Va. from the 22nd of february till the 1st of March. we supposed to be home on the 2nd. and didnt get home till the 3rd. My sister lost a day work.(80$) .United airlines has the best plane seats but otherwise we had a bad experience.

Did not email a post that flying to Japan I needed a covid test lost all my money . I travel international every year . 2021 it was still a big deal to go to a certain place . You had to be clean of covid , test before sometimes test on the way back . I waited since 2020 when I had to cancel a Japan trip . Now hearing Japan was open I booked several tickets . Not one statement from Expedia or the airlines that I needed to be vaccinated or get tested 72 hrs in advance . Received an email asking to get my documents in order . Passport and license

are documents . A vaccination card or a test paper are not documents . There should have been a clear covid warning . I lost everything except a few dollars they were willing to give back . There should have been several red flags pointing me to be tested or pointing me to The Japan /US embassy site referencing covid .

Dear Customer services,

On March 2, 2020 (three years ago) I purchased two UNITED Airlines tickets.

Here are the details:

(confirmation number IDLVC9) for the total amount of 230.60US$.

United flight UA660 Newark(NJ) to Boston (MA) on Sep 8, 2020

United flight UA8483 Boston (MA) to Montreal,(QC) Canada

e-ticket: [protected]

Tracking number of my refund request: [protected]

The Covid19 pandemic started in March 2020. In April 2020, it was not possible to fly to the US (I reside in Israel). In addition, the businesses I needed to visit were closed and didn't accept overseas visitors. Hence, I had no choice but to canceled my entire trip. The other airline company (Air France) issued me an immediate refund and credited my credit card.

I filed a refund claim on United Airline webpage twice and they refused give me a credit or a refund. The second time was in Sept 2020.

I am writing this letter to express my TOTAL DISSATISFACTION with United and your customer service and airport employees. Their total disregard for a person with a disability was disgraceful. From looking forward to a trip of sun and healing, I had a flight from HELL!

I had made my travel arrangements well in advance of my scheduled 6 1/2 hour back surgery. I scheduled my flight from Newark International,(EWR) for 02/07/2023 picked my seats, paid for premium isle seating, which is giving more leg room, and choose 1st row in front of plane, aisle seating. Due to the fact that I had my post-op visit with my physician, I scheduled a 6:00 p.m flight from Newark to West Palm Beach, (PBI). Due to an unforeseen medical condition, my doctors appointment was on 02/03/2023, a week earlier which gave me the opportunity to leave earlier on February 7th, 2023.

I immediately called United customer service, spoke with Mary, changed my flight to UA659 and was able to procure, once again, front row premium aisle

seating for myself and husband.

February 6th, 2023 I received my United alert to check-in. When checking in I noticed that our seats where changed. We were no longer in our requested, and paid for seats, but in middle window seats. I immediately, called again, called United customer service and spoke with Juan and was on the phone over 2 hours trying to get my original seating. I even requested, and was told, that there were 2 seats available in 1st Class , I told him I WILL TAKE them and to please book them. All a sudden he says Oh I'm sorry there are "NO SEATS" available. Why did he tell me there were seats available and all of a sudden they disappeared.

After a lengthy conversation, he gave us, which he said were premium seats in row 12D, which aisle seat. My husband was given a window seat in another row (which a stated was unacceptable). Juan advised that when we get to the gate they could/and would change the seats. And once again, reiterated that I needed a wheelchair to the aircraft.

Upon arriving to the airport there was no wheelchair waiting for me, again which was requested, and was told to walk inside and wait, which I did with great discomfort. I wheelchair was given to a passenger which arrived slightly later than me and which had a later departure time than me. GOOD IDEA! I waited for over 1/2 hour for a wheelchair to arrive. When it did arrive the attendant took our info and was aware of our departure time. A snail could have gotten us there faster than my attendant. She stopped to talk to different attendants along the way. Needless to say, when arriving at the gate boarding had already begun. We then waited for the gate attendants, Antonio and Lucy, to assist us. I then learned that my original seat, which was an isle seat, was given to another passenger, which refused to change seats with me, and I was seated in a middle seat. They did their best to try to get me a seat which have been beneficial for my condition.

Our carry-on luggage was taken and checked in because of no room in the overhead. Luckily all my contents were intact. I was not able to use my walker to get to my seat, because they said I had to check it. The flight attendant, I must say, was very helpful and held me and was assisting me to my seat.

There was a saving grace, however, and not due to United but a considerate and passionate lady passenger seated in Row 8 Seat D (which was actually behind the premium seat which I originally booked) seeing my difficulty gave up her seat to me. Maybe she should be working for United.

I have been a loyal customer, first of Continental and then when it became United. I belong to the Mileage Plus and also have the United credit card. I have always utilized United when traveling with family and friends; & every year for my daughter and family to visit me in Florida. For my anniversary I had 22 family members booked on a flight to Mexico. I also had problems with this flight with booking and seating, (not seating minor children with parents, etc.) but I let it go. NOT HAPPENING THIS TIME! I am done with United.

After this awful experience, total disregard of a person with a disability, I must rethink my loyalty to United. Evidently, United has no Loyalty!

Please consider this letter as my total disconnection and termination with United. My United card and Mileage Plus will be terminated and I, along with my family members, will be utilizing another airline. UNITED WILL NO LONGER BE AIRLINE OF CHOICE.

August 28, 2022 flight from Vancouver to Chicago to Appleton

We arrived at airport and checked bags at 10:am. Did not get to the gate until 2:30 due to long lines and short staff by the security (TSA employees called in sick because bonuses were done the day before according to airport employees. Missed flight home, had to find different flight in order to get back and home for a funeral.

Michele

Disabled customer booked flight from Kansas City to Richmond Va to pick up a 4000.00 8 week old puppy. Flights are always booked with her condition in mind. Shorter the better. When she arrived at the airport, United had, in their infinite wisdom, overbooked the flight. They then announced they needed 7 passengers to give up their seats. No one really wanted to. Guess they had other places to be at a designated time. Go figure. So the announcement came they would not be taking off until the seat issue was resolved. Flight left over an hour late. So of course her connecting flight was missed in Chicago. Acceptable with weather. Acceptable with mechanical issues. This 5 hour flight took over 7 hours for a customer in a wheel chair due to the negligence of not knowing how to book flights. This is a perfect example of of the incompetent nature of United airlines. Not to mention because of the extended time, the puppy needed a drink of water. The crew came unglued on her. Yelled and threatened her. Rude and indignant. So the puppy suffered and went thirsty for the entire flight. This type of disregard for passengers and the way United runs their business is completely UNACCEPTABLE. If there is no response, or if action is not taken, this is a courtesy letter before legal advice is obtained. Regards Lanny Hall (ticket buyer)

I am an international student in USA and was traveling back to my parents on my planned journey UA82 EWR-DEL 15DEC 2022. Unfortunately, after long halt after boarding, flight got cancelled and has been proved a nightmare for me and my parents in India. No alternative flight being provided by United and left unattended without food and water at the airport for almost 24 hours. I had to make my own new travel and lodging arrangement in Newark/New York to reach back to my parents after passing through a very difficult time with substantive time and money cost. Considering the reputation of United Airline and the faith I posed in for first time travel with this airline has left me shattered and a very painful experience. I am sending herewith the proofs for the cost I had to incur for you to immediately refund me for this horrible experience you gave me. United need to compensate me for the damages of USD 10,000 on account of mental agony suffered and loss my time because of United Airline

I flew from corpus Christ to Edinburgh on December 23rd. Through Houston and Newark. In Newark, there was a delay due to two planes on the tarmac having mechanical issues. Two and a half hours I sat on the plane until it was able to park so I missed the flight, I was scheduled to fly out the next day on the 24th I asked 3 people would my luggage be on the plane the said yes it would be. I got to Edinburgh on the 25th and there was no case I asked a man there about this and he stated that it was still in Newark, he filled out a form to sent to the airport and have it placed on the next flight which would have been the next day. I called numerous united airline support numbers and was a hold for approximately 25 hours during the course of all the calls. My bag arrived 7 days later. There was a plane scheduled each day from Newark to Edinburgh, why was it not on the plane. Thank goodness I had clothes to go to my brothers' funeral. I am not happy with this airline that I have flown with numerous times but never again. There was a voucher for 150 dollars for my next flight with united but that will not happen so you just keep that voucher

Garvlen/Sylvester Sly

Cell: [protected]

27 DEC 2022-04 FEB 2023

Trip to Monrovia Roberts, Liberia

Reservation code  PWQPKY

Airline Reservation code  GPW329 ( (UA), 3W6IPS (SW)

Date: 12/27/23Hector International AirportFargo, North Dakota

Before going any further I will let those concerned know that my ticket was quickly canceled by the ticket agent before it turns into a NO SHOW.

It happened on the above date mentioned above at the location stated above.

I was racially profiled by your agent assigned at the station to check people in. Being black, what I saw the gentleman do was completely against me because of the color of my skin, I believe. I got there earlier than an hour to check-in time, being the line was so long we didn't get to the counter until the time I reached him. when I got to him, he said he won't check me in because I was late and I said no I wasn't late it was because of the line but I was there prior to 1 hour. To prove this, you guys can check the camera to see the time we arrived there. What makes me believe I was racially profiled is that he said I was late but he decided to check other white people in. How can you say I'm late but you checked others in after he has denied me? My ticket agent checked to see if I could get on another flight but the fare was so high that I have to add additional money I can leave which I didn't have. My trip that I planned for 1 year came to a total halt because of racial discrimination. United has to do something that I get a new reservation Booked with a new date without paying additional money to the one that I paid the ticket for. I'm waiting for your feedback at your earliest convenience. I have to go see my family and your agent stopped me for no reason. To make sure my proof is to take a look at the camera as to whether we got there before or after the 1 hour before departure. I await your early response.

I made a reservation for Oct. 22 (Ft. Wayne, IN - Corpus Christi, TX), I cancelled that flight. They stated a credit of $596.20 was given to the flight I didn't take. I took another one (same day, same place) paid full price.

I called United Airlines [protected]), was told to call Air Tkt [protected]).

I did, as everyone told me to call but got the runaround.

I have called the number United gave me [protected]). Called United care line [protected]).

I complained about the service, they gave me credit of $200.00.

I just want my credit card refunded of $596.20. I will forgo the $200.00 credit.

Additional information L3BWY4, #[protected]-1-800-United 1

To whom it may concern:

My name is Leonard Shirman. I am a 1K member with my confirmation number NCB4BS and MileagePlus number UC689241. My daughter’s separate reservation was under confirmation number NCX9LB and her MileagePlus number is FXG93844. Under my reservation for today’s date, we had three people and an in-cabin pet, and under my daughter’s reservation, we had one passenger. What we experienced while trying to fly United (“trying” being the operative word) today was truly horrendous. We were meant to fly on flight 1326 from Newark to West Palm Beach at 9:50 am. We of course arrived at the airport three hours early being wary of holiday jams. After waiting in a ridiculously long line with staff allowing everyone, not only Polaris and 1K members, to check their bags and finally checking a bag (where the conveyer belt wasn’t working and we had to manually carry the bag downstairs to the collection point), we decided to spend the rest of the time before boarding was meant to start, eating breakfast. Unfortunately, halfway through our meal, we were notified of the first delay because the incoming cabin crew had not yet arrived. After that, our flight was delayed four times and was eventually fully canceled without any notification and we had to find out because our mobile boarding passes completely disappeared. While United claimed the plane had technical issues, why were we not notified of such earlier as it had been waiting at the airport overnight having arrived just after midnight? Seems like a poorly thought out excuse of a company who could not care less about their clients. We joined the mob of frenzied people also trying to deal with their holiday plans being completely derailed and had to wait in a line for another two hours only to be told “too bad, you’re not getting your checked bag back today.” We were also told that they could not find our luggage, did not know when they would be able to track it down, or when we would finally get it back — it was holding a good portion of our essential wardrobe. Next, we called customer service, and after spending an hour and a half on the phone, we were told that we would get a refund for today’s flight but only partially because we still have the return flight from West Palm Beach under the same reservation and did not want to cancel it and further ruin our holiday. The first available flight that we were offered was two people for Thursday the 29th and two people for Friday the 30th — completely ridiculous to have to lose four or five days from our seven day vacation because of your company’s negligence and disregard for clients. We have no choice but to make our own way down to South Florida by car. The following expenses occurred because of your cancellation: Uber back from the airport ($60), Turo rental car reservation cancellation fee ($149), and fuel, hotel, and toll fees on the drive to Florida (approximately $350). In conclusion, as a 1K member and you can also look at my past reservations to see that we always fly First class, your actions showed your blatant disregard for your loyal customers. I believe that you should compensate all of our expenses on top of reimbursing the FULL price of the tickets to PBI. If at any point you decide not to, be assured that we, and the many other passengers who were similarly inconvenienced that we talked with while waiting to speak to customer service, will have no issue taking legal action — we have exchanged contact information and are fully prepared to do so if necessary. My phone number is [protected].

Leonard Shirman

We are requesting $3000.00 to cover our hotel in Marco Island that we were forced to give up due to a canceled flight. This flight was canceled due to United Airlines being short staffed which is out of our control as customers. Additionally, we were unable to re-book the flight due to the number in our party (5) and also due to the slim options available. Attached is the agreement with the hotel company. This was a huge inconvenience caused to us by United, especially since we were forced to cancel our trip which is why we are asking for the hotel money back.

Today morning december 25 2022 I missed my flight because of lack of customer service. I reached at the airport on time to check in but at the airport they couldn’t find a lap infant on the ticket so I had to wait in the corner until they find my daughters boarding pass. I waited for 1 hour and I kept asking for help for nobody responded correctly. It was almost time for my flight and still they didn’t get my daughters borading pass they kept saying I have added my daughter on the ticket but they cannot find my daughters boarding pass I got really angry because I was going to miss my flight and the airlines people were not doing anything to help at last I had to miss my flight and go home. Also they checked my luggage in and send it to flight. They really messed everything up I missed my flight just because of lack of customer service today someone has missed their flight also they should always help people with babies but they kept ignoring me.

I am writing to hopefully get compensated for what I would like to call the worst Christmas Eve ever. A year ago, my husband and I booked on United Airlines against our better judgment as we normally fly multiple other airline, but everyone said we should fly United as they have great First Class Flights. So, we booked out trip to Maui on 12/24 out of LAX, United Airlines Flight #417 – LAX to Maui

Our flight was scheduled to leave at 8:45am and we took car service from our home at 5:30am as we know the airport would be busy. Prior to that when we woke the morning, they said there was a 1.5 hour delay due to FAA regulations that staff needs 1o hours down time. We thought no Biggy, but when we got to LAX and checked out luggage all went smooth. The United folks didn’t say anything or provide any further details once we dropped out luggage. We proceeded to gate to find many folks waiting on flights…again it’s the holiday so we expected as much. Grabbed a coffee and breakfast to come back to find out the flight was delayed another half hour with no more details given. Half hour after half hour the delays kept coming with no information.

We happened to be sitting next to several of the United Flight crew that were going to working out flight. They didn’t have much more information either and we all just kept watching the details and updates. By 11:30am they had cancelled the flight. The crew were so nice, they told us to run to customer service ASAP. We ran and waited an hour and half when a crew member grabbed a group of us out of the line and look us to another location to get help. We waited another half hour which was short in comparison. We were told no direct flights out today, but he worked to get the last two first class tickets on another flight. When he got to the end, someone took them. The only choice was to take a flight the next day. We agreed…. but it doesn’t compare to what we had booked previously. Now not only will be leaving the next day and on Christmas, we will not get to Maui until almost 9pm.

Additionally, no one said how the baggage situation would go. They sent us to baggage claim, where we waited and waited to just get to the front of the line to find out our luggage is going to Maui period. Luckily, we are going to Maui, but if we were not the luggage was going and then if we wanted it back, we would need to have them send it back. The lady at the counter was so rude, she said we made multiple announcements about this, didn’t you hear? I told her no, there are thousands of people in here and it’s so hard to hear. She just told me…if you have a flight, they will be there when you get there. We were so exhausted, and hungry we called a uber and left to go home. Now we need to call another car service tomorrow to pick us up and hope that we can get on the flight we are scheduled on UA 1431.

We are losing the following:

• $89.00 - Car service from home to airport and then back home again – due to cancelled flight

• $150.00 - Rental Car-rented a jeep and now they can only give us a small car due to the demand in cars)

• $1418 ($709 a night) - VBRO Rental - condo on water (2 days – since we lost all of Saturday and not get in so late on Sunday and will be in the air for Christmas, instead enjoying the ocean and we are heart broken. We did contact the rental owner, but they are booked solid so we could not extend our trip.

• $80.00 - Car service from home to airport again on Christmas Day

We are going to be out about $1,700 due to poor planning during the holidays. Other airlines got their planes to Maui and other location but again due to lack of staff, poor planning around the holiday, lack of communication earlier, and weather issues we are at home and not in Maui on a trip we planned over a year ago.

Additionally, as a first class passenger who paid over $4000 to fly, we feel not only disappointed but heartbroken that we are out this money and got offered a $300 E voucher to fly on United. I am sorry, and I don’t mean to be rude…. that just doesn't cut it.

I feel we are entitled to full flight credit as now we are not flying direct and full compensation for our rental in Maui at the very minimum.

I am not sure if this email will even be considered, but I found it important to voice the experience we had and hope that others never have to go through this.

Thanks so much,

Julie

[protected]@yahoo.com