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Ulta.com Customer Care Service

Ulta Salon Cosmetics & Fragrance, Inc.

1000 Remington Blvd, Ste 120
United States - 60440-4708

Customer Support Phone Numbers

(630) 226-0020 4 0
Licensing, Bonding or Registration

These agencies may include:
Illinois Department of Financial and Professional Regulation

100 W. Randolph 9th FlChicago, IL 60601-3218

(312) 814-4500


Contact Information
Principal: Molly McCabe (Dir Internal Communications & Comm Relations)
Customer Contact: Ron Brown (Guest Services Manager)
Ms. Mary Dillon (President and CEO)
Cindy Napolitano (Manager)
Melissa Tatoris (VP, Marketing)

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Ulta.com Complaints & Reviews

Ulta.com - Illinois, Bolingbrook / Total scam!

Do33n on 2016-04-14
Ulta is a total scam website! I made and order and accidentally made a mistake so my address was incorrect. I immediately called customer service and told them about the mistake, but they refused to change anything because my order was already pending. I told them that I'm shopping online...

Ulta.com - California, Saratoga / 50% off beauty steals & customer service (or lack of it)

mrsmouse61 on 2016-03-25
Ulta will advertise prestige items at 1/2 off but run out immediately as they might only have 3-7 in stock of this item and it also sells out online immediately too. Bait and switch. Sales associates could not care less but give cursory " first come, first served- sorry, not sorry"...

Ulta Salon - Nebraska, Omaha / Hair Service

smdb1987 on 2016-01-16
Date of the incident: Had 4-5 appointments between September and October 2015. I went in, to a stylist I had been seeing for over 2 years, and showed a picture of silver hair that I wanted. After the stylist attempted three time to dye by brown hair to silver (and charged each time even...

Ulta - Illinois, Bolingbrook / Rewards Program

Marketer's Dream on 2015-09-06
Or should I call it Bait and Switch? I have been a loyal customer, having achieved platinum over the last few years by mid-year. I have switched from purchasing beauty products at various other outlets (Sephora and Nordstrom's primarily, both of which offer transparency in their reward...

Ulta.com / Cancelling an Order

cpepp on 2015-06-26
I browsed through the website last night and ordered $43 worth of things. This morning, I regret the order so I called in to see if it could be cancelled before it shipped. Turns out, they don't have a system that lets them do that! So now I have to wait until my product gets here...

Ulta / Terrible Customer Service

Lees_c on 2014-12-21
Ulta makes it impossible to reach them to get my money back. They shipped me less than half of my over 200 dollar order. When I called to resolve the issue they told me. (after 3 calls and 2 supervisors) that they could not help me because a "corporate policy" limits refunds to 65 dollar...

Ulta - Illinois, Romeoville / Missing free perfume sample of Givenchy Dahlia Noir

mbbor on 2014-09-14
Supposed to get 3 perfume samples with my order. Received 2 and a piece of cardboard with picture of GIVENCHY Dahlia Noir, but no sample. I have bought GIVENCHY perfume before and really liked it. I am anxious to get this SAMPLE! Please send it to me. Thanks, please respond to this! Mary...

Ulta Beauty / Employment

EricaI on 2014-08-28
I was hired as a part time employee, during the interview I explained how I had a full time job and I was only looking to work between 15-20 hours a week. I explained how my full time was priority and that the scheduling would be based on what I was scheduled there. The manager, Steven...

Ulta Beauty / Over Booked & Mismanaged

Misti Howell on 2014-05-11
Re: Ulta in Denton, TexasMay 10, 2014 was Prom for Ryan High School in Denton Texas. I booked appointments for hair & makeup 3 weeks ahead of the prom. 2 weeks before the hair stylist, Chantal, called & said it was her brother's graduation night but she would book with an alternate...

Ulta Beauty / Discrimination and Defamation of Character

Kmjt on 2014-03-11
While shopping at Ulta Beauty, my daughter and I were consistently followed by an employer (Nate Krieger), after having received assistance by another consultant. When confronted, he told me that he was just "doing his job" by monitoring the "front" of the store. I began to tell him how...

Ulta Salon - Alabama, Mobile / Unprofessional

Vicki Obryant on 2013-12-21
I was disappointed with the attitude of the cashier kisha when I approached her to ask about a styling tool that was put on hold for me. I live in ms and when the store there didn't have the product the manager contacted the mobile store and one was put on hold for me after driving an...

Ulta.com - Arizona / Fraudulent charges

Doc-S on 2013-09-20
I tried to order two items from Ulta.com last night. I checked my "shopping cart"; checked the total, everything looked fine. I paid for my order and, when the receipt page came up, it showed that I was charged an extra $50.00 for an item I never ordered! I contacted Ulta "guest services"...

Ulta - Illinois, Peoria / horrible management

formerULTAstylist on 2013-01-27
The management at this store is absolutely ridiculous. The general manager is a joke, I feel like she hasn't been a manager previously to this job. She's not professional acting by any means, she'll be all smiles to the employees then go back to her office and belittle them...

Ulta.com / Never got refund for items returned

I ordered a some items via ulta.com website. I mailed several back due to the lack of quality of these items, i.e. hair accessories. I sent an email to Ulta letting them know that I did not receive a refund and in the email I included a copy of the UPS delivery receipt. Ulta sent an email...

Ulta - South Carolina, Columbia / Misleading Salon Charges

Lily Knight on 2012-12-21
On December 20, 2012, I called to make hair cut appointments for me and my daughter. I asked if we could have appointments together. I was told we would both be scheduled for the following day. She said I would have a regular appointment and my daughter, I told her was 14, would receive a...

Ulta Beauty / Deception and discrimination by manager of Ulta Port Orange FL

Sereke on 2012-12-15
Since october angela kept telling me that next week we will be pulling applications and next week never came. I called on many occasions and was told the same thing over and over again. I was going through a very traumatic situation in my life and was looking forward to working at ulta...

Ulta - California, Carlsbad / very loud music

gaila on 2012-12-09
I went into store to purchase holiday gifts, makeup, etc with some friends Saturday, Dec. 8, 2012. There was a promotion going on with very very loud music and the bass was turned up so loud we couldn't hear each other speak. We asked what was happening and why the loud music, only to...

Ulta / Bait and switch! No free gift with purchase!

LadyLillith on 2012-12-07
I ordered from Ulta.com during their big promos and they never sent me my free gift with purchase. They had a big advertisement on their website that tells you you are going to get this free gift with purchase (some of them cost just as much as the item you are purchasing). Then you place...

Ulta - Michigan, Okemos / Falsely accused of stealing

CourtneyE on 2012-10-25
I come into Ulta all the time and PURCHASE whatever I want. Lately, I've been feeling like I was being followed throughout the store. Today I went there to purchase one specific thing, but they were all sold out so I decided to browse around. I came across the new Kardashian makeup...

Ulta Beauty - Ohio, Mentor / Salon Services

MarthaSA on 2012-08-23
Manager did not return phone call. Customer Service did not return phone call. District Manager did not return phone call. Customer Service Manager didn't return phone calls at corporate headquarters. They are a joke! Entire corporation does not care about customer service. Problem...

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