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Ulta Salon Cosmetics & Fragrance, Inc.

1000 Remington Blvd, Ste 120
United States - 60440-4708
Customer Care
(630) 226-0020 0 0
Licensing, Bonding or Registration

These agencies may include:
Illinois Department of Financial and Professional Regulation

100 W. Randolph 9th FlChicago, IL 60601-3218

(312) 814-4500


Contact Information
Principal: Molly McCabe (Dir Internal Communications & Comm Relations)
Customer Contact: Ron Brown (Guest Services Manager)
Ms. Mary Dillon (President and CEO)
Cindy Napolitano (Manager)
Melissa Tatoris (VP, Marketing)

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Ulta.com Complaints & Reviews

Ulta - Illinois, Bolingbrook - Rewards Program

Posted: 2015-09-06 by    Marketer's Dream
Complaint Rating:  0 % with 0 votes
Or should I call it Bait and Switch? I have been a loyal customer, having achieved platinum over the last few years by mid-year. I have switched from purchasing beauty products at various other outlets (Sephora and Nordstrom's primarily, both of which offer transparency in their rewards) in...

Ulta.com - Cancelling an Order

Posted: 2015-06-26 by    cpepp
Complaint Rating:  0 % with 0 votes
I browsed through the website last night and ordered $43 worth of things. This morning, I regret the order so I called in to see if it could be cancelled before it shipped. Turns out, they don't have a system that lets them do that! So now I have to wait until my product gets here then...

Ulta - Terrible Customer Service

Posted: 2014-12-21 by    Lees_c
Complaint Rating:  0 % with 0 votes
Ulta makes it impossible to reach them to get my money back. They shipped me less than half of my over 200 dollar order. When I called to resolve the issue they told me. (after 3 calls and 2 supervisors) that they could not help me because a "corporate policy" limits refunds to 65 dollars. I...

Ulta - Illinois, Romeoville - Missing free perfume sample of Givenchy Dahlia Noir

Posted: 2014-09-14 by    mbbor
Complaint Rating:  0 % with 0 votes
Supposed to get 3 perfume samples with my order. Received 2 and a piece of cardboard with picture of GIVENCHY Dahlia Noir, but no sample. I have bought GIVENCHY perfume before and really liked it. I am anxious to get this SAMPLE! Please send it to me.

Thanks, please respond to...

Ulta Beauty - Employment

Posted: 2014-08-28 by    EricaI
Complaint Rating:  100 % with 1 votes
I was hired as a part time employee, during the interview I explained how I had a full time job and I was only looking to work between 15-20 hours a week. I explained how my full time was priority and that the scheduling would be based on what I was scheduled there. The manager, Steven Martinez,...

Ulta Beauty - Over Booked & Mismanaged

Posted: 2014-05-11 by    Misti Howell
Complaint Rating:  0 % with 0 votes
Re: Ulta in Denton, TexasMay 10, 2014 was Prom for Ryan High School in Denton Texas. I booked appointments for hair & makeup 3 weeks ahead of the prom. 2 weeks before the hair stylist, Chantal, called & said it was her brother's graduation night but she would book with an alternate stylist...

Ulta Beauty - Discrimination and Defamation of Character

Posted: 2014-03-11 by    Kmjt
Complaint Rating:  0 % with 0 votes
While shopping at Ulta Beauty, my daughter and I were consistently followed by an employer (Nate Krieger), after having received assistance by another consultant. When confronted, he told me that he was just "doing his job" by monitoring the "front" of the store. I began to tell him how uncomfortable...

Ulta Salon - Alabama, Mobile - Unprofessional

Posted: 2013-12-21 by    Vicki Obryant
Complaint Rating:  0 % with 0 votes
I was disappointed with the attitude of the cashier kisha when I approached her to ask about a styling tool that was put on hold for me. I live in ms and when the store there didn't have the product the manager contacted the mobile store and one was put on hold for me after driving an hour...

Ulta.com - Arizona - Fraudulent charges

Posted: 2013-09-20 by    Doc-S
Complaint Rating:  0 % with 0 votes
I tried to order two items from Ulta.com last night. I checked my "shopping cart"; checked the total, everything looked fine. I paid for my order and, when the receipt page came up, it showed that I was charged an extra $50.00 for an item I never ordered! I contacted Ulta "guest services" right...

Ulta - Illinois, Peoria - horrible management

Posted: 2013-01-27 by    formerULTAstylist
Complaint Rating:  100 % with 1 votes
The management at this store is absolutely ridiculous. The general manager is a joke, I feel like she hasn't been a manager previously to this job. She's not professional acting by any means, she'll be all smiles to the employees then go back to her office and belittle them with...

Ulta.com - Never got refund for items returned

Posted: 2012-12-31 by    susanhaddad@mybluelight.com
Complaint Rating:  0 % with 0 votes
I ordered a some items via ulta.com website. I mailed several back due to the lack of quality of these items, i.e. hair accessories. I sent an email to Ulta letting them know that I did not receive a refund and in the email I included a copy of the UPS delivery receipt. Ulta sent an email back...

Ulta - South Carolina, Columbia - Misleading Salon Charges

Posted: 2012-12-21 by    Lily Knight
Complaint Rating:  100 % with 2 votes
On December 20, 2012, I called to make hair cut appointments for me and my daughter. I asked if we could have appointments together. I was told we would both be scheduled for the following day. She said I would have a regular appointment and my daughter, I told her was 14, would receive a Jr....

Ulta Beauty - Deception and discrimination by manager of Ulta Port Orange FL

Posted: 2012-12-15 by    Sereke
Complaint Rating:  0 % with 1 votes
Since october angela kept telling me that next week we will be pulling applications and next week never came. I called on many occasions and was told the same thing over and over again. I was going through a very traumatic situation in my life and was looking forward to working at ulta. When...

Ulta - California, Carlsbad - very loud music

Posted: 2012-12-09 by    gaila
Complaint Rating:  0 % with 0 votes
I went into store to purchase holiday gifts, makeup, etc with some friends Saturday, Dec. 8, 2012. There was a promotion going on with very very loud music and the bass was turned up so loud we couldn't hear each other speak. We asked what was happening and why the loud music, only to be...

Ulta - Bait and switch! No free gift with purchase!

Posted: 2012-12-07 by    LadyLillith
Complaint Rating:  100 % with 3 votes
I ordered from Ulta.com during their big promos and they never sent me my free gift with purchase. They had a big advertisement on their website that tells you you are going to get this free gift with purchase (some of them cost just as much as the item you are purchasing). Then you place your...

Ulta - Michigan, Okemos - Falsely accused of stealing

Posted: 2012-10-25 by    CourtneyE
Complaint Rating:  100 % with 1 votes
I come into Ulta all the time and PURCHASE whatever I want. Lately, I've been feeling like I was being followed throughout the store. Today I went there to purchase one specific thing, but they were all sold out so I decided to browse around. I came across the new Kardashian makeup and...

Ulta Beauty - Ohio, Mentor - Salon Services

Posted: 2012-08-23 by    MarthaSA
Complaint Rating:  0 % with 0 votes
Manager did not return phone call. Customer Service did not return phone call. District Manager did not return phone call. Customer Service Manager didn't return phone calls at corporate headquarters. They are a joke! Entire corporation does not care about customer service. Problem with...

Ulta - Illinois, Tinley Park - poor service

Posted: 2012-08-01 by    Lana Lynn Gaydula
Complaint Rating:  0 % with 0 votes
I went in to Ulta for a job interview to be a hair stylist. I then returned that Friday 7/27/2012 and i did a haircut and highlights, your company had no products I ran out of bleach 3x and i had to formulate my own color because your store was not equipped with the proper supplies. Haneisha...

Ulta - North Carolina, Raleigh - Rude employee and blaming me for their mistakes

Posted: 2012-06-23 by    AliciaBallerina
Complaint Rating:  0 % with 0 votes
After saving up hundreds of points to be redeemed I was told that I could come back anytime in June to receive 5$ off my next purchase. I go in and somehow I only have 81 points, the woman said they changed the point system and I bought the item I wanted anyways. I still wanted an explanation...

Ulta - Florida, Miami - Poor Customer Service & Rude staff

Posted: 2012-04-13 by    Carolina Garcia
Complaint Rating:  100 % with 1 votes
Here's the perfect example of a company who could care less about their customers. I was told by one of the managers at this location that I should store my rain check for Matrix/Biolage hair care products in a safe place because they fade, but never expire...I went into the store to use...

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