UKG Pro (UltiPro)
reviews and complaints

The connection is always awful when I try to clock in and out, even when on strong wifi. I accidentally clicked support on the app log in and there was no arrow for me to go back to the log in screen, so I had to log in on my computer, get my access code, and then finally be able to get into my app. Been a user for three years now, and there has been no improvement. My boss gets upset when I get clocked in so late, but it literally takes TEN minutes to wait until Ultipro is working so I can log in on the app to clock in. Might be the company I work for’s configuration problem, but it’s kind of ridiculous. I don’t like leaving bad reviews, but it’s a little silly to not have worked out the kinks in the 3 years i’ve been using the app.

The app doesn’t allow you to overlook your week and how many hours you’ve worked. Online you can, but I do not always have my laptop with me and choose to not haul it around with me. You also MUST punch in at the exact time you start working and for me that’s super inconvenient as I usually try to log in and the app takes forever & a day to load. It would be a lot easier to adjust my own time minute by minute or hour by hour because then I wouldn’t have to email my supervisor who would have to adjust my time for me. Which is how sharepoint is.. I enter in my own time (my scheduled time), whenever. My employer used sharepoint previously and that was 10000x easier than this entire app and online website. I also strongly dislike being micromanaged via an app now.

I’ve been with my company for over 20 years. The entire time they used ADP for the payroll. Never had one problem with it. This year they decide to switch to this UKG. The app worked for 1.5 weeks and has now NOT worked for 1.5 weeks. Log in server issues prevent you from being able to use this app! The issue for employees is that our company went from using time clocks from ADP to using this web/app based punch in/out system. Which you can no longer do in the app because the server just doesn’t seem to be able to be fixed. So now there is one of two time clocks in our entire facility that every employee has to use. It’s just a major inconvenience when you’ve been sold a bill of goods about how convenient your product is to use.

This is the company that our payroll is entrusted to… scary

I’m not sure who are giving these glowing reviews. This app seems to have been designed as just a mobile website and not even accounting for how people log info with phones or generally go about using apps. I will grant that the app LOOKS modern and clean — which is great and I do appreciate. But sheesh, so SO clunky to use the time logging feature — which is the primary reason I downloaded. It’s so time consuming entering time, I am going back to using the browser version on my phone (when remote from my computer). And that decision itself should tell you how bad this app is, because the web version is also a clunker to use on the phone!

Please, make a version or something that doesn’t take so many taps and clicks to do what you need it to do. Maybe snag some ideas from some competitors or something.

Deceiving, miss-leading is just simply the one thing I would say. The icons appear as if will be user friendly until you try to use the time and attendance nightmare. To have to scroll and scroll because the search function is specific enough. The main heartache is literally Editing your daily inputs by also scrolling and scrolling each time you have to enter a field of data. The worst because for most phones at a point while scrolling the screen jumps and you have to start over. I believe for date or time entry it should allow for manual entry.

No copy and paste ease adds to the stress of this day entry each day multiple times a day.

As most of the stress is with the UTA format I have to score this app as 1 star but I would give half of that. If they made this a easy as the linked learning/training add on I would give the app a full 5 star rating

I’ve been using this app daily for about a year. The app is slow, and typically takes 2-5 attempts to sign in. This app has errors that can come at different steps in the log-in process, and it often won’t recognize password. It’s a running joke with the 50+ people I work with that ukg will never have an easy sign in. At this point I’m surprised if I can get signed in on the first try. Getting the same errors over and over for many months tells me that no one on the developer side is addressing the issues.

***update
Another day another unresponsive ukg. Ten minutes of trying to clock in, still can’t get past the first page. My wages are evaluated by criteria that includes punctuality. I’m
Here working without being able to clock in and my annual review will show I was late today. The excuse that the app isn’t working can only be used so many times.

I’m able to bond with my coworkers over how much we hate that this app is a part of our lives. It has you constantly sign in, redirects you to other apps or webpages that make you sign in again or just give you a page of error information that makes sense to no one.

The amount of time I spend explaining all the quirks to get this app created with load bearing duct tape to work is highly frustrating. But UKG sent some HR people cutting boards and ingredients to do a cooking webinar with their sales team so here we are.

It doesn’t let you complete new user enrollment in the app and if a new user tries to log in using the app without enrolling on the web app first they get a generic error with no way at all to figure out they need to log in using a web browser.

If you’re considering UKG for anything in your business I would make sure you’ve taken time to be aware of all the alternatives out there.

The UI is clunky and slow. It always asks for a password, and never has anything faster like a PIN for logging back in. It always takes at least 2 minutes just to clock in, even longer if the app is running in the background and gives the logged out message. Logging in from that screen only gives an endless loading screen, so I have to force-close and log in again. I get a lot of issues logging in, and everything acts as a setback to logging my hours. Passwords expire with no warning, so instead of letting me log in to clock in to work, then updating my password if it would expire in the next [unit of time], the app would rather me sit around and fiddle with making a new password for ten minutes and waste time that I don’t get paid for and makes me late for work. I most often use this app to punch in and out of work, and that’s all I need it to do. I shouldn’t have to log in multiple times to make one punch.

Just started work for a company that unitize this app and it’s absolutely atrocious. It’s taken me a week to merely get logged in, I haven’t even used the app itself for work, but based on this initial impression I am sure it’s going to be horrible. Once an employee has signed their work contract, which includes timesheets, email, and employee ID there should be no further barrier for them to login to the app. It’s not my contract supervisors responsibility to clock my hours or aid me in login an app. The process should work seamlessly, with little need for go between, or contacting HR to use an app. Other companies exist that are far better with less hassle and nonsense. For employers I would recommend looking at those to save money and increase productive. Time spent trying to login to a garbage app, use a garbage app, or talking with others to fix a problem with using a garbage app is productive and money lost.

This app used to work well. When my company first started using it it worked. Now for the last several months the app is useless. My time is split with two entries per day. The app only show the first entry. It says 8hrs but only reveals 4 of them. If I add time in another entry it will show up but the second half of my day is still missing. Trying to take time off is a pain. Half the time I try to put in for a day off and the app does nothing. I have to go to a computer and log into the full website to schedule time off. The mobile site is also useless for scheduling time off. I reported this to my HR department and was told UltiPro knows about the issue. How hard can it be to fix when you had a working app and go live with a new app that breaks the most useful features and months later nothing is done about it?

Please fix this app and please test your software before release, or at least go back to the working version.

So out of no where; the sign in screen won’t even show a cursor in the username and password field. Deleted the app, reinstalled it and guess what?! It still doesn’t work! A public ally traded company with millions in assets, decided to go with this dumb app vs the tried and true adp. So now, working at a company that judges your performance in productivity and reminds you of it everyday while freaking fighting this stupid app to clock in, submit timesheet etc. DID I TELL YOU I HATE THIS APP? If I didn’t I’m sorry. I honestly don’t know who knows who in this company to have gained whatever contract they got signed, but EVERY SINGLE EMPLOYEE where I work, can not stand this app. Every review I see has 1 Star but they have good ratings? Awesome, total lies just like the world we live in. Everything is a lie, and it’s comforting to know UltiPro has joined on to that trendy trend of complete bs lies. You’d have to be a [censored] to think this app is good.

I’ve been using this app just about everyday for work since May and it will allow me to sign in maybe half the time. I’m constantly having to ask my superior fix my time sheets because the app doesn’t want to work correctly. He’s annoyed and tired of changing it all the time, and I don’t blame him.
I’m TIRED of seeing the same two messages when I try to log into the app - “No company servers available” and “we’re having trouble connecting to the sign in server”. This happens literally at least half the time I try to sign into the app in order for me to “Clock in” or “Clock Out” of work. It’s come to a point that I have to pray that my app will work properly. This shouldn’t be the case, especially if y’all had any competent coders and programmers.
However, WHEN IT DOES WORK, I do like the UI of the app and how it’s organized. But again, the app rarely even works in the first place. It’s literally become a joke within our company because it’s known to be UNRELIABLE.

I love the integration with payroll, benefits, company info all in one app. The scheduling portion is light compared to HotSchedules. The most disappointing aspect is that notifications don’t seem to work. Email and phone are correct in profile, but I get neither email nor phone notifications about schedule updates. And although I have notifications turned on in the app and enabled in my phone’s settings, I don’t receive push notifications. Also, doesn’t seem to integrate with Google or iPhone calendar. These all are pretty standard features of every other scheduling app I’ve used. Update: Another feature lacking is the ability to offer a shift to a particular individual (available in HotSchedules and Harri). Also, an internal messaging feature would be nice, to connect with managers and coworkers about shift offers, questions, etc. (Available in SlingShifts and Harri). Finally, another feature standard in other scheduling apps, and which would be helpful, is the ability to see pending pickup/swap requests and also have the ability to cancel pending requests.

Unless the company that required me to download this hadn’t unlocked all the features, this is fairly circular and limited. The embedded’ email’ function only links to your email account and, when I finally did get a notification, it came through my email, not the app; yet it was altered to look like it came from my own email account.
The PTO was almost never correct and for a long time did not match what was on payroll page, nor the timesheet page. You never knew what to believe except that you’d better email yourself all pay stubs and screenshot everything else before you lose access and your account is locked, because your company refuses to give you paper copies.
Just enough wiggle room for each company to blame the other if there’s a discrepancy.
Beware of the how it keeps track of and displays time( but, again that might be the company not the app- although both PTO and earnings info on check stubs are carried out to 4 decimal places, the check stub info never shows anything past 10ths., while the PTO is posted in 100ths
hours, 60 min blocks (time worked) ;
tenths, 6 min blocks (decimals, display reasons);
twelfths, 5 min blocks (rounding every 2.5min, so technically 24ths?)

Honestly this app location is pretty decent. I don’t have a ton of bad things to even say. However! There are two burning red hot issues! The main components that make up the application, the literal bones either unresponsive or simply too slow to be beneficial. Firstly on initial loading of the app, it scans your biometrics, which works flawlessly. However the very next step where the page loads is problem! Because it doesn’t. You may have to close and open the app at minimum twice to get that initial page to load properly. And this is over the network or wifi. And across multiple networks and cellular device types. Me and my coworkers are barely able to log in and out as this is how we clock in and out for work. The second issue is quite similar. Once in the application loading your calendar can be a real pain. The delay between loading the calendar and the the load time after the entire calendar view and a specific day is almost unreal. In some and or most instances you’re never sure if the app has frozen or it’s just taking it’s good ole time loading. Other than these two issues this app has everything! Very fluid, you can find almost any and everything you should need to be and stay productive. If these two main issues would be addressed, I could see no reason this application wouldn’t be a 4.0 or better.

I could not recommend this as a solution to anyone at this point. My company has been with UltiPro for a short period of time. From what I am to understand it was beneficial for us to switch from ADP; from an HR stand point. It is nice to be able to view time sheets and pay-stubs on your phone from this application but the most important function of this app is unreliable and frustrating from an end-users standpoint. Simply using the time clock is challenging to say the least. We have (at best) a 20% success rate being able to clock in and out from this app. Each time the error code given from the app is different. As a sys admin this leads me to believe that there are way to many things that could be causing this issue or they are just simply event ID’s. Either way...why can’t these errors be resolved in a timely manner? We are forced to sign in from a web browser on our mobile device to accomplish that. If I have to do that, then I can do the same to see my pay stub. So what’s the point of having an app, especially when we pay extra to have this functionality? It’s supposed to be convenient and efficient. We were promised that the issue would be fixed on the update in the middle of November. It was not. This poses a problem when your employees are field reps and do not have a computer with internet in their possession. If you are planning on going this direction for your company and you need this app for timing in/out, make sure this issue has been resolved first.

Time zones listed on TAP reflect a false location and an inaccurate time and geopolitically speaking.

If you are counting Smara as Western Sahara, you are dabbling in territorial integrity of Morocco since Smara is a Moroccan town.

As someone who used Ultipro and UKG for the last 10 years and recommended it, I will be taking into account any failure to remove that misleading time zone from your options, when recommending and renewing my organization's membership.

Thank you

This app covers only a tiny subset of what can be done via the website. Our HR department continually makes requests to do something via UKG, all of which requires me to log into the website. None of which can be performed from the app. The only thing this is good for is to see your total paycheck. I couldn’t even see the correct 401(k) company contributions (hidden in the PDF form.)

In my opinion, this is a waste of time. You are better off using the web site, since you have to go there anyway to do anything useful.

My dad, who can barely use a smartphone, needs to use this app to make sure his hours are being clocked in and every time I have to reset his password on a different device so that he can log in. He uses a Samsung phone and I have to use my iPhone to reset his password because the app doesn’t let me reset from his phone. I’ve had to do this EVERY TIME because the app never logs in with the previous password. Fix these issues! Once I manage to log in the app is easy to navigate but the login process makes this app a headache to use.

You know how some medicines were discovered by accident trying to create something else? This app should be called heart burn or stress pro. I have an app that creates and stores passwords. I tried copy/pasting a 50 character one, a 40 character one, 30, 25, then finally I straight up typed one in manually that met all listed criteria. Finally being able to hit OK, I tried signing in. Guess what, invalid. I kept trying until the system locked me out. I clicked on “forgot password”, chose “send email”. Guess what, an email never came. Gfy.

The app used to work fine and I could access my account. I went through the mandatory password resets it asked for.
Now I can’t login.
I have had HR reset because it keeps locking me out.
I have had to reset the password for every login attempt. I get the security tokens, it says to log in again, and I am back to square one on a perpetual loop of inaccessibility of doing every step it prompts only to remain unable to use app from my phone. It sent me to the web page and then back to the phone.
Still CANT LOG IN.
USELESS CRAPTASTIC APP.

This is need some fixing I don’t know what type of development is behind this but it ridiculous. I’m still missing my TIME CARD, and my Caleneder, what other user, automatically have it and I been using it for the past 3 weeks. When I go on my Time it take me to a login, after I login it’s a blank website like come on, how can this be useful at all, can someone please tell me why I’m not seeing some of my icon on my phone. I tried several method as in deleting the app, restarting my phone still no response, can someone please help with this.

I recently been hired at this job I been working for about 2 months I had download this since then my time card has not shown, and my calendar can the developer please take a look in to it. I done tried many solutions such as re-downloading the app, talk to my HR, and tried to login on another devices nothing has work, can the developer please take a look into this. It’s been going on for too long can someone please contact cause it’s hasn’t work, I done tried everything possible. This Is a recommended app, and developer should keep up with there update can someone please help.

Company I work for (one of the largest restaurant groups in the country) switched to UKG a few months ago. I cannot send messages to co-workers or managers, I can’t simply swap shifts or request time off in an intuitive way. When I do try to swap a shift, I often get an error message, or the other person I am swapping with doesn’t see the request one their end - making me have to text my managers directly for these type or requests. It’s just a mess. I regularly get an error message on my inbox page that says there is an error and I may not be able to see my messages. Terrible.

The last few updates have required a password each time to log in every single time even though updates are far between my usage. I am constantly having to use my password to log in. Touch ID has been enabled from the start. I disabled and re-enabled it just to see if that would allow it to work again but unfortunately that did nothing. Please back this feature, or allow it to work once more as having to constantly use username and password logging in to the app is quite annoying. I give this 1 star because the feature was there and worked 3 updates ago and now it has not since.

Have been waiting for an update and no change from the previous version. The app does not work as advertised here. Apps are supposed to be a replacement for using a website for getting things done for your account. This app only displays basic information and doesn’t allow me to Clock On or Clock Off or submit requests for TimeOff. Have been a part time employee for 9 months and have a bigger background in security than anyone who I work with. I know what apps are supposed to be and this one is not working for me. I still have to log in via the website and cannot use this app as advertised.

I don’t know how this app is almost 5 stars on the App Store when every single recent review is one star. Like every single review going back months and months. All with the company generically responding “sorry for the inconvenience, we released as update to fix bugs”.

Maybe this app used to be decent? It literally crashes my phone anytime I try to use it. To the point I have to restart my phone to get it to turn back on from a black screen wheel of death. I’ve never had an app do that before. All the reviews are negative! Take a hint UKG and get your act together. What are y’all doing wrong? Fix it.

This company is basically a phishing site. That’s why there is no contact to them directly. The Admins are able to access your account and change things without your knowledge. The emails you receive from them have no info or signatures and a no reply address. It’s unbearably unprofessional. Keep everything and track everything and get your coworkers with you then go to a lawyer.
They give out our information. They change our timesheets and insurance information. What a terrible company, app, tech, everything! No support from the company. You can’t log in and can’t get any assistance. This is so horrible.

I don’t even use this app myself but my mom does for work and the amount of times I get locked out of this app while logging in for her is ridiculous. I am always typing in the information correctly, everything is perfect and still getting locked out. I know it’s not an issue on my end because I have talked with her management before and resolved the issue and specifically remember the new login each time and it still ends up getting locked after a while. I don’t even understand how a company can screw up their login system this badly. If I could give this app 0 stars I would because this is just ridiculous at this point.

And I’m genuinely not exaggerating. I have to use this everyday and it takes about 20-25 minutes just to clock in and out. The servers are down roughly half the time. The login process is insanely poorly designed and usually has to be attempted multiple times because the app crashes or freezes halfway through. For an app that is just a sign in process and then one button press it’s literally the most poorly programmed app that mankind has yet to create. Or at least that I have witnessed.

Also I have an iPhone 12 and insanely good reception at work just in case anyone thinks it might be my phone or anything other than the app developers fault

Completely unprofessional, they don’t even have a direct contact or number just an email. Logging in is even worse. I log in one time then log out only to come back saying my password is incorrect, which is not even a possibility, I have all my passwords written down and saved on my phone. Every other team member in the company has completely different usernames, even though they gave us a format for the passwords to be the same. This app has great potential but it seems to me some people have problems and others don’t making this extremely inconsistent. For an app made to give employees an insight to paperwork and paychecks makes it in my opinion unreliable

As a employee of a 100000+ people billion dollar company who requires all its employees to use this app 4 times a day, every single person in my work circle not to mention eastern and western America cannot get this app to work. Our mangers probably spend 2hrs each day correcting everyone’s punch times throughout the company. I’ve give up on clocking in at the correct time. It’s 20 min in the morning, 20 minutes at lunch, 20 minutes after lunch and 20 min in the afternoon each employee spends trying to login or punch their time. This is with the UKG Dec 17 update. Worse than it’s ever been now... the vacation days request is now completely non functional. Fire ever coder involved ad start over.