Menu
For Business Write a review File a complaint
CB Food Delivery Services Uber Eats they are charging the customer for reviewing about the food
Uber Eats

Uber Eats review: they are charging the customer for reviewing about the food 5

B
Author of the review
5:18 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please stop buying or using the UberEats they store your credit card details and they will just charge your card without your knowledge and confirmation and you can't do anything about this so please don't give your credit card details to the UBER / UberEats.

I have brought the food using the UberEats app. I found all items price is more than their menu by 1 AED and they charge always 5 AED for delivery also. Even I want to try their app so I brought the food using their app. but the food was not good so I have given the review for the food. Suddenly I got a message saying UberEats charged 10 AED as Tips. They have not taken the confirmation for charging AED 10 as tips. So please don't use the UBEREats.

5 comments
Add a comment
A
A
Alejandra Macip
US
Jun 26, 2019 6:12 pm EDT

I just hate UBER EATS, they never take responsability of the mistakes of the restaurants. Lots of times got the wrong food, or incomplete, and the app doesn´t even have a number to call, they do nothing for you.

Simply the worst.

D
D
Dana C.
US
May 17, 2020 1:08 am EDT

Has anyone else had the experience of UberEats adding an unauthorized tip to your debit card?

I always tip in cash. Two times in a row now, about an hour or so after ordering food delivery through the app, I receive an email from UberEats that says “Thanks for tipping!” They are calling it an updated receipt. The updated receipt shows where they have added a tip to your final receipt. The first time, they added $10.49, the second time $3.17.

After 2 emails, they reimbursed the unauthorized tip amount after the first incident. I’m still awaiting response on the 2nd Incident.

S
S
Suzi Q.
Fostoria, Ohio, US
May 19, 2021 3:30 am EDT
Replying to comment of Dana C.

Yes! This happened to me! I just saw the email. I tipped my driver in cash the other night. I just saw the charges in my account. So I went looking for the receipt. I found the tip charge in a second email as well as a second bank notification.

L
L
Laura Stanley
US
Jan 27, 2022 3:35 pm EST
Replying to comment of Dana C.

This just happened to me last night (1/26/22). An hour after my food was delivered, an updated receipt was emailed thanking me for my tip. I tipped the driver in cash and DID NOT authorize an additional tip amount added to my credit card. After a 20 minute "chat" with an agent (they cannot be contacted by phone, apparently), I was informed that I should await an email from a "specialist" that would arrive in a few hours. Still waiting. In the meantime, I called my credit card company to report this unauthorized charge. They can dispute it once the charge is no longer pending, but I had them put a note about it in my file so that there is a record when I call back. After reading others experiences, I will not use Uber Eats again. This is a fraudulent practice. I may look into contacting the Department of Consumer Affairs, if this is the right agency for reporting retail fraud. Has anyone taken their incident up the chain to report?

J
J
John Haapala
US
Apr 19, 2022 6:15 pm EDT

Same problem. After tipping in cash an unauthorized charge for tipping appeared on the bill ($9.61 for a $42 meal). The message center on UberEats only allowed for chatting. After waiting twenty minutes to chat the Chat Support Team member appeared and did not respond after several minutes. I asked him/her if they were still there and they ended the chat. I will dispute the entire charge when it appears on my credit card and NEVER use UberEats again. Be warned.

View 0 more photos
  1. Uber Eats Contacts

  2. Uber Eats phone numbers
    +1 (800) 253-9377
    +1 (800) 253-9377
    Click up if you have successfully reached Uber Eats by calling +1 (800) 253-9377 phone number 0 0 users reported that they have successfully reached Uber Eats by calling +1 (800) 253-9377 phone number Click down if you have unsuccessfully reached Uber Eats by calling +1 (800) 253-9377 phone number 6 6 users reported that they have UNsuccessfully reached Uber Eats by calling +1 (800) 253-9377 phone number
  3. Uber Eats emails
  4. Uber Eats address
    1455 Market Street, San Francisco, California, 94103, United States
  5. Uber Eats social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Uber Eats Category
Uber Eats is ranked 1 among 11 companies in the Food Delivery Services category