Tutormatch.com review:
This is not a good place to get tutoring clients
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Author of the review
Nubbleof US
Jan 26, 20115:05 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I paid money to this site to have a tutor ad that would have a high listing. I did not get one legitimate response back. This is not a good place to get tutoring clients. Don't waste your money.
Verified customerThis comment was posted by a verified customer. Learn more
II signed up with tutormatch.com in February 2013, paid $29 for one year preferred tutorship. After 2 months, I don't see myself in the Preferred tutor's list and did not get any single response from student seeking tutor help. I sent my Paypal payment information on their website "Contact us" 4 times but lost all hopes to get any response. I am thinking to file complaint about this fraudulent website. Please contact me on "manoj.mohta@sify.com" if you want more information about this.
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Vingale
, US
1 comments
Vingale
of US
Aug 24, 201211:03 am EDT
No customer care at all.
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manoj mohta
Cleveland, US
2 comments
manoj mohta
of Cleveland, US
Apr 07, 201310:30 am EDT
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Completely disagree! I signed up with tutormatch.com in February 2013, paid $29 for one year preferred tutorship. After 2 months, I don't see myself in the Preferred tutor's list and did not get any single response from student seeking tutor help. I sent my Paypal payment information on their website "Contact us" 4 times but lost all hopes to get any response. I am thinking to file complaint about this fraudulent website. Please contact me on "manoj.mohta@sify.com" if you want more information about this.
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ajread
Muncie, US
2 comments
ajread
of Muncie, US
Jan 03, 20137:24 pm EST
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This is ajread again. Diane, with TutorMatch, contacted me immediately after I emailed and complained about the ongoing payments. She refunded my money for the last several years within just a few days time and offered to highlight my profile for free in order to try to line up some clients for me. She also indicated they are reviewing their profiles more carefully to make sure no one else is in the same situation. Seems like they really want to make things right and this is something they are working on.
DianeP
Morristown, US
3 comments
DianeP
of Morristown, US
Jan 02, 20133:20 pm EST
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Just email support@tutormatch.com with any questions or concerns, we are always here to help.
DianeP
Morristown, US
3 comments
DianeP
of Morristown, US
Jan 02, 20133:17 pm EST
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Hello ajread;
You purchased a 1 year subscription and your subscription was cancelled last month, we have never tried to charge you again. You are free to cancel your subscription with us at any time. TutorMatch uses Paypal for all transactions, so all you have to do is login to your Paypal account and cancel your subscription any time; whether it be 1 day or 1 year later. You never have to contact us for a cancellation; we don't handle any of your financial information, Paypal does. This gives you complete control over billing and cancellation; we can NEVER charge you without your consent via Paypal.
If you would like a refund just ask us. TutorMatch offers a complete 100% satisfaction guarantee. We offer tutor and student matching services everywhere in the US, in person as well as online tutoring, and even internationally now. We offer these services in every single part of the country; but we can't control demand. That's why we always offer a 100% refund. Whether you get 100 students or no students, if you are not happy with our service AT ANY TIME FOR ANY REASON we will still give you a 100% refund, no questions asked. Please request a refund, however, not a cancellation. If you cancel that's not the same as a refund.
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ajread
Muncie, US
2 comments
ajread
of Muncie, US
Jan 02, 20139:05 am EST
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I also had no success with TutorMatch. That is not my main issue. My main problem with them is that they continue to try to charge me a recurring fee even after I have cancelled services (years ago!) in writing.
I was not made aware of any money back guarantee, which apparently I was entitled to received according the Diane's statement above.
If there truly are areas of the country where they are not able to match tutors to potential clients, then they should not advertise that they do.
DianeP
Morristown, US
3 comments
DianeP
of Morristown, US
May 30, 20122:36 pm EDT
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Hello I work at TutorMatch and I would like to disagree. We are a tutor directory listing service which allows tutors to advertise their services to prospective students. While there are certain geographic areas and/or subjects which do get a lot of active student response, there are some regions or subjects which unfortunately don't always live up to expectations.
We offer a full money-back guarantee if you are unhappy with the service, especially if we have tracked that you haven't received many leads. TutorMatch is always trying to grow and improve its service, and what may not be a popular area of expertise today may change significantly!
II signed up with tutormatch.com in February 2013, paid $29 for one year preferred tutorship. After 2 months, I don't see myself in the Preferred tutor's list and did not get any single response from student seeking tutor help. I sent my Paypal payment information on their website "Contact us" 4 times but lost all hopes to get any response. I am thinking to file complaint about this fraudulent website. Please contact me on "manoj.mohta@sify.com" if you want more information about this.
No customer care at all.
Completely disagree! I signed up with tutormatch.com in February 2013, paid $29 for one year preferred tutorship. After 2 months, I don't see myself in the Preferred tutor's list and did not get any single response from student seeking tutor help. I sent my Paypal payment information on their website "Contact us" 4 times but lost all hopes to get any response. I am thinking to file complaint about this fraudulent website. Please contact me on "manoj.mohta@sify.com" if you want more information about this.
This is ajread again. Diane, with TutorMatch, contacted me immediately after I emailed and complained about the ongoing payments. She refunded my money for the last several years within just a few days time and offered to highlight my profile for free in order to try to line up some clients for me. She also indicated they are reviewing their profiles more carefully to make sure no one else is in the same situation. Seems like they really want to make things right and this is something they are working on.
Just email support@tutormatch.com with any questions or concerns, we are always here to help.
Hello ajread;
You purchased a 1 year subscription and your subscription was cancelled last month, we have never tried to charge you again. You are free to cancel your subscription with us at any time. TutorMatch uses Paypal for all transactions, so all you have to do is login to your Paypal account and cancel your subscription any time; whether it be 1 day or 1 year later. You never have to contact us for a cancellation; we don't handle any of your financial information, Paypal does. This gives you complete control over billing and cancellation; we can NEVER charge you without your consent via Paypal.
If you would like a refund just ask us. TutorMatch offers a complete 100% satisfaction guarantee. We offer tutor and student matching services everywhere in the US, in person as well as online tutoring, and even internationally now. We offer these services in every single part of the country; but we can't control demand. That's why we always offer a 100% refund. Whether you get 100 students or no students, if you are not happy with our service AT ANY TIME FOR ANY REASON we will still give you a 100% refund, no questions asked. Please request a refund, however, not a cancellation. If you cancel that's not the same as a refund.
I also had no success with TutorMatch. That is not my main issue. My main problem with them is that they continue to try to charge me a recurring fee even after I have cancelled services (years ago!) in writing.
I was not made aware of any money back guarantee, which apparently I was entitled to received according the Diane's statement above.
If there truly are areas of the country where they are not able to match tutors to potential clients, then they should not advertise that they do.
Hello I work at TutorMatch and I would like to disagree. We are a tutor directory listing service which allows tutors to advertise their services to prospective students. While there are certain geographic areas and/or subjects which do get a lot of active student response, there are some regions or subjects which unfortunately don't always live up to expectations.
We offer a full money-back guarantee if you are unhappy with the service, especially if we have tracked that you haven't received many leads. TutorMatch is always trying to grow and improve its service, and what may not be a popular area of expertise today may change significantly!
Thank you,
Diane Palumbo