TrueAccord
reviews and complaints

Through this company, I paid off a debt that I had. Afterwards, I contacted them to find out how long it would take them to report to the credit bureaus that the account was paid off, cause according to some reviews, it might take them months or perhaps they will not report to the credit bureaus at all that the account was paid off. Their agent told me flat out that they "DO NOT REPORT TO THE CREDIT BUREAUS"... So if you have a debt that needs paid off, do not pay through them. Contact the original debt collector of your account.

I went through a rough patch financially a few years ago, and I had to try to manage several delinquent accounts like the one True Accord is handling for Merrick Bank with me. I wish everyone used True Accord. Without having to make numerous voice calls or be demeaned and bullied to make larger payments, True Accord arranged a manageable repayment plan online and handles the monthly payments and notices professionally and accurately. Now that I am nearing my final payment, I can only say positive things about my experience with True Accord.

TrueAccord contacted me about an account that ultimately did not correspond to me. The agent I spoke with was *** (ID 1226) and she was very thorough - she went through all the disclosures and helped me understand some of the more sensitive details of the account in question. After our exchange and review we came to the conclusion there was likely an old ID theft related account that was not my own, and we progressed to a C&D step (which her notes supported). I had a positive experience with TrueAccord, end-to-end, regarding an unpleasant event I didn't even know had occurred."

I would sincerely like to thank TrueAccord for helping me resolve some of the financial problems that beset me since 2018 in the wake of a multiple faceted personal & financial calamity (business closure & devastating house fire followed by 6 mos of unemployment) that predictably led me to questions regarding how I might resolve my liabilities going forward without further excessive bloodshed in the process. Your company's willingness & ability to work out a feasible repayment option was a godsend in so many ways as I near the close of this adverse chapter in my life & turn the page towards a brighter future. With eternal gratitude, F.W.

Fair and respectful communication from a debt collector is rarely seen and is basically unheard of. Thank you for creating this platform that allows for open communication between debtors and creditors any time of the day or night. As a 2- time Covid survivor it's been very difficult to manage even the simplest of conversations so I personally appreciated the fact that I didn't have to get annoying calls all times of the day while I was trying to rest and recover. Your program allowed me to create a payment arrangement I could manage, stay updated on my accounts, and get the debts resolved! It has been a pleasure to do business with you.

Thank you so much True Accord. I was able to take care of at least one of my debts strictly online, and was able to make the payments that I can afford. I was able to extend the due date, if I wasn't able to make the payment on the due date stated and I was able to pay it early if I had the extra money. I just paid off one of my debts today and hopefully am able to use True Accord again to help with some of my other debt. Once again, thank you for not being rude, or calling and threatening me about my debt. You definitely made it to where I actually wanted to attempt to make the payments and not have to deal with rude customer service representatives, who can't understand what we are saying.

I figured I would provide a review. They were very persistent, I would receive a call or two every week and emails to boot. At first when funds were low it was frustrating, but at the end of the day I was the one that caused a collection agency to come after me. Whenever I spoke with someone on the phone, they were never mean or disrespectful, they were always understanding and I genuinely felt they wanted to help. Today was my last day of payment! I can't tell you how it good it feels! I hope I never have to communicate with TrueAccord Corp. again! I mean that in the kindest way possible! Thank you for being empathetic & professional. And, also for the different payment options to choose from.

This company sent me an e-mail trying to claim that supposedly I owed over $1,000 in debt that was owned by *** North America. Upon further diving I discovered that it was instead targeted towards a family member that wouldn't have never used any credit card or banking services. I attempted to call and acquire information but I did not divulge any information more than necessary. To which after telling them it was targeted towards a family member and not myself they shut down. All they did was recommend that I tell my family member that they have outstanding debt done comma which I can only surmise that after and forming them of this they might write their own Complaintsboard.com review and also a scam report.

If 0 stars were an option... I acknowledge a debt, I agreed to settle, and I asked for contact information for the company that would be reporting to the credit bureau. More than 3 times I requested this information, each time my request was responded to with an obscure 30 day reporting email with no contact information. When I asked again clarifying I was ready to settle the balance but wanted the contact information for the company they were representing, since True Accord was not the reporting party, I was replied to with a "we are no longer handling your account". Today's world is full of scams, I believe I am entitled to a.) ensure my payment is legitimately being sent to resolve a debt and b.) discuss reporting with the authorized party

This is not my debt with Merrick Bank! My Identity was stolen and I will be writing a letter to you to have this account closed and ceased collections. I need you to instruct the 3 major credit bureaus Transunion, Experian and Equifax to delete and remove this account. It is a pandemic and this company is trying to collect payment from me, when I can't even collect toilet paper from the store. I find it highly unethical during these times people are selling "alleged" debt. I will be filing complaints with the Complaintsboard.com, CFPB, FTC and any other company that will accept complaints until this account is deleted completely! I will remove complaints and negative reviews once the company sends letter stating that they will delete and remove these accounts and contacted the reporting agencies if it has or was going to report to my credit. Thank you

I am getting emails from this business about a *** that I do not owe. They are trying to phish information from me on a bogus debt from ***. The last time I had a verizon phone was 15 years ago and all bills were paid. I have asked them to stop emailing me. Prove through snail mail this is legitimate(it isn't). They either bought a bundle of accounts to collect on from ***, without true verification the information they bought was legitimate. I do not owe verizon a single ***. They were paid in full. Even if I did the time frame is beyond the collecting point.They need to send me PROOF of this debt or stop threatening me about it. It's all fabricated. No I did *** give them my address, I would never give it to a company phishing my email or calling me. I want no email and no phone calls. I want proof sent to me which I know is impossible."

True Accord NEVER once pressured me in a negative way. I will say they sent dozens of emails all within the realms of our laws and FINALLY I'm able to begin paying my debt off. I've been extremely ill with serious health issues, lost both my mother and father in September *** $400.00 a month. Thank you a million times over True Accord for allowing me the chance to pay my debt all while you where the utmost of true professionals at each turn. I am truly honored that you represent my creditors and they too have allowed me, with dignity, to pay them. Godspeed to each of you in this tumultuous times, please remain healthy during this pandemic and bless you all. It is my sincerest hope you have AAA plus complaintsboard.com ratings! If you do post anything if said, kindly use my name only and not city or state.

I received a email front his company in March and nothing since then randomly I get another now in June. I called them to let them know I had paid my debt in full in November . I even called the company I took the loan with and they had confirmed the amount was 0. I dont understand why all this time later they are inquiring about a debt. No letters in the mail either. The company I took the loan with had no issue sending me notices when I missed a payment before. Also when I logged in to check my payments my balance always said 0. I gave them all of my info in fear that it was real, now suddenly Im being told I owe more then I paid off. Which is odd to say the least. The loan company has never called me since which they have in the past before and suddenly I apparently owe them money and TrueAccord is sending me emails. The whole situation is funky. Definitely considering that the paperwork they sent me from TrueAccord verifies my payments and indicates no balance! Its just a copy of my agreement and no verification of a amount still being owed. Over the phone they still could not provide sufficient profit. Such a scam! Dont give these people your information!

0 Stars if possible. TrueAccord Corp has to be a scam company. TrueAccord sent me an email with my full name and have my email address stating I owe them $2,015.00. And to click on a button to pay now or make arrangements for payments. I first tried to contact them by phone. And this is where the scam sets in. They say I need your full SSN. I question them back with, who and what is your company. Why would I give some total stranger my full SSN. That screams Scam, even if it's not. You should never be asked for it. You have the info, you sent me the email saying I owe you money. And not just a little bit of money. I pay all my bills. I have no collection accounts or late payments. To get an email like this is not good. How many older people that don't know any better just click on the link in the email and make payments. This company should be audited to see how many people have actually gave them money without owing it. Filed a dispute and received emails stating they are reviewing it. And the account is so old that they can not *** for it. And will not report it to the credit agency. But the best part is they can't tell me who I actually owed the money to? So is it just made up in the hopes of me just saying ok I owe you where do I pay. This is basically legal phishing. Since they do actually have some legit collection accounts.

Funnily enough I was in the process of paying down this debt a while back, and then one day logged into the site of the old agency that held it, and it had just completely disappeared and I couldn't find a single bit of info on where it went, so I greatly appreciate the opportunity from you guys for me to finish that up, and the ease with which it was accomplished here with your office. This took 5 minutes from seeing the email to reading the FAQs to done and paid in full and now writing this review. You guys are officially the first, one, and only, debt collection office I have genuinely had the pleasure of working with and sending money to. I sincerely hope that this kind of thing is the future of this industry, the email communications and straightforwardness in particular, and you guys are doing an excellent job, frankly the likes of which I've never seen in anything similar. I'm writing this right now, and even putting it on the Complaintsboard.com site too, so it must've been a good experience lol... I've dealt with a whole lot of different places over the past couple years getting my financial life back on track, and so many have been horrible places with obscurity, uncertainty, and threats draped over everything, all of which only made me more adversarial towards them. But this. This was an excellent and streamlined experience that made it incredibly easy to take care of a prior obligation I'd had every intention to in the first place... In conclusion, this debt was one of the last things I had to take care of, and I'm quite glad I was finally able to, and in 5 minutes at that. Like, just amazing, 11/10 to you guys.

MULTIPLE TIMES I've tried to resolve this since Feb 17 when my account was charged off from *** to a debt collection company, TrueAccord (allegedly)-- I didn't realize this was going to happen, I didn't realize I had $80 outstanding, and every time I try to pay it off and restore my credit it's not possible. When I call *** I am consistently told: We are unable to process your charged-off payment (though they try), it has gone to TrueAccord, you need to contact them. And then every time I then contact TrueAccord with the information *** insists I should be filed under, they have NO RECORD of my account, email, phone number, name, and on the cycle continues. I owe $80 and it's destroying my credit and I can't figure out how to pay it. I would do anything to pay it to the right person and scrub it from my record so I can move forward with my life. Neither party has been able to help me figure this out AT ALL since Feb, despite the fact that I've spent hours trying to contact BOTH parties at TrueAccord and *** to NO AVAIL.

I just received a letter from TrueAccord, received it on September 24, 2022. The letter references an account with ***, account ending in ***, which supposedly went into default on December 7, and was "charged-off on June 9", over three years ago! TrueAccord writes that it's now the current owner of this "account" and is directing me to pay $619.07! During the year 2017, I learned I had cancer, and in 2018 I went through surgery, chemotherapy, radiation, etc. I have absolutely no knowledge of any account with ***. whether this is a mistake or a scam, I do not know. What I'm absolutely certain of is that the period mentioned in TrueAccord's correspondence, 2017, 2018, I would not have opened an account with ***, or any other institution. I was sick, trying to stay alive! Please help me with this issue. I'm not well even yet, am 71 years old, have been able to find a full time job, finally, and have no time or eneregy to spend with the likes of "TrueAccord" or "***". thank you for your attention, and time.

I have been contacted over the last year via email by True Accord telling me that I have a debt of of $339.30 with *** (current creditor of the original ***. (***) account) and that my True Accord account is ***. I have never had an account with ***, nor have I ever made a purchase with ***. I have no knowledge of what this debt is for, nor do I know what the purchase of $339.30 was made for. I have never received information or communication from *** stating I have a defaulted account with them and do not accept any responsibility in the repayment of this debt to True Accord, ***, or ***. If there has been a purchase made with *** in my name and an account created in my name, it was done so fraudulently. I would like this to be rectified immediately by having the debt and my information deleted from the systems of True Accord, ***, and *** and not sold on to any other third party debt collectors as I did not create this debt. I also ask for True Accord to please cease and desist any further contact with me.

I have received 2 emails from TrueAccord Corp. the first email went to my junk folder and the second email went to my inbox. They are trying to collect $659.41 for a bill from ***. I have never purchased anything from *** and never had an account from ***. I do not owe *** anything. My TrueAccord account number is ***. I don't even know if TrueAccord is a legit collection agent and if they are they are not acting like a legit collection agent. They are just blasting emails to people they think will fall for their scheme. The email says due to the age of the debt they cannot sue me or file any report to a credit agency. They say they are licensed in the state of Tennessee as a collection agency. They say they are collecting the debt for *** which is another company I have never used before and do not owe them anything. I seek to have TrueAccord cease and desist form trying to collect a bill which I do not owe. I think they should also lose their license as a collection agency if they even have one as well as any accreditation.

This complaint is related to another complaint we made against a company called ***. We purchased airline tickets, financed through ***, for a flight that was cancelled during the ongoing pandemic (*** loan number: ***) . We were notified on multiple occasions by the company ***, who partners with ***, due to THEIR cancellation of our flight that our charges were being reversed and *** confirmed to us and the Complaintsboard.com that we would be receiving a refund by Dec. 30, 2020, and that no collection activity would be taken on this account as they (*** and the airline cancelled the flight, not us). Now we are getting communications from True Accord claiming they have been retained by *** to collect on this account. We have provided True Accord with every piece of documentation that we in fact are the ones owed the money, not ***, something even *** has acknowledged. True Accord is seemingly ignoring our documentation and continuing to harass us with unwanted communication and illegitimate claims for money despite being given plenty of evidence that no money is owed.

I receive two pillows out of a three thousands purchase which I waited six months and decided to cancelled. They told me I could not and I went to my bank and stop payment. I had not receive anything but two pillows and they had taken out a thousands dollar. *** return the money and took $300 in interest and wants $152.67 for two pillows. I have never use the pillows and I am want to return them. The two pillows at most cost $50 and I they are charging me $452.67 for delivery nothing else. I understnading COVID-19, I am a COVID-19 contract investigator. *** sold the charge of $152.67 to TrueAccord. TrueAccord is trying to receive to cover their losses during COVID-19. A person waited six months should be able to cancelled when he the only thing from a three thousands bed set he has received is two pillow. They charged me interest when I should be getting interest from the two thousands they receioved and returned, but have the nerve to charge me interest becasuse they did not have the product they promise. This is a racket. I do not want to pay TrueAccord anything and I would like my $300 of interest (therivery) for ***.

True accord is sending me a email everyday about an account that was disputed years ago for fraud under my name , balance for $112.72 then one for $563.68, Now they are telling me that they wont sue me or report it to the credit agency or credit bureau but it will be sent back to *** current creditor of ***. Then they giving me the *** account number then giving me the TrueAccord account number ***. I will not reply or entertain any communication with these people because they are already reported on the Complaintsboard.com website for Major complaints, if they wont send to the credit bureau or or sue me why the heck are they harassingly me anyway? its been disputed , resolved and they still trying to collect what was fraud charged under my name? So they are allowed to go after the credit card companies that had to write it of because of fraud that was disputed and still trying to make anyone personal information that was compromised in the first place pay because the credit company that sold it to a collection agency to still collect because it wasn't paid out? Unbelievable ! This is harassment and these companies should not be able to do this because they clearly give themselves up stating they wont sue or send to credit agency's. so why harass me ? I just want to know WHY and clearly state the age of this debt they send a disclosure of Texas laws that they cant sue send to agencies so why is it that you still harass? This is simply Preposterous I was emailed August 11th, 13th,16th & 17th if this isn't harassments what would it be called? This need to stop. I've already sent 3 letters to the three credit agencies to report both *** and TrueAccord, next will my FICO for them to know what these collection agencies are doing.

On 12/21, *** contacted me regarding an outstanding debt of $981.05 from *** being collected by current creditor ***. I have been a customer of *** for 25+ years, and my account is in good standing, no payment has ever been late. I suspect that True Accord has my email address incorrectly linked to this debt. --- On 12/29, ***) contacted me with essentially the same information and request. --- On 12/29 I replied to *** giving the account number TrueAccord had assigned me, and disputing the debt. I asked to be provided with verification of the debt, as I assumed TrueAccord had an incorrect e-mail address. --- On 12/29, *** replied (in part) "We received your notice of a dispute and paused all collection activity. We informed the account owner, ***. The investigation is ongoing. We will not resume collection activity until you have been provided with validation documentation." --- This is not the case. Continued emails on 2/11/2022 and 4/7/2022 from *** pursued collection activities. Each was replied to by me asking for debt validation documentation, as required by law. --- An e-mail from *** stated my request was updated and all collection activity was paused. --- On 6/3/2022, *** (*** contacted me with essentially the same information and request yet again, in continued violation of 15 U.S.C. 1692g Sec.809(b. ---------- It appears that True Accord does not have a system in place to properly handle debt disputes from the people it contacts, or the people it employs are not properly trained on procedures.