Treasure Island - TI Las Vegas Hotel & Casino, a Radisson Hotel
reviews and complaints

Date : 18 May

Room : 6089

On May 18th, I had an incident related to my hotel stay. I had originally checked in on May 14th and had a booking that was supposed to end on May 18th. However, I decided to extend my stay and made another booking from May 18th to May 20th.

During my check-in on May 14th, I specifically informed the staff member handling the process about the two bookings and requested that I wouldn't have to check in again. Unfortunately, it seemed like the staff member didn't take any action regarding the two bookings. Additionally, they misspelled my last name and didn't bother to correct it in the system. They simply instructed me to use my first name and last name as the Wi-Fi password.

On the evening of May 18th, when I returned to my room, I discovered that my key card wasn't working. I went down to the lobby and was informed by a staff member that my room had been marked for a late check-out, for which I was even charged. The staff member helped me extend my stay in the system so that I could remain in the same room.

However, when I received the new key card, it still didn't work. Exhausted and wanting to resolve the issue, I returned to the lobby, which was nearly midnight. I approached a staff member to seek assistance with the key card, but he rudely yelled at me and told me to wait in the queue, despite the fact that I should have been a priority since I was already in line before him. When I asked for his name, he continued to scold me impolitely.

To my disappointment, the manager, who was present, didn't intervene or show any concern about the situation.

I decided to approach another staff member, who finally issued a new key card to me. However, when I went back to my room, I encountered the same problem—the key card still didn't work.

I stayed at the Treasure Island from Friday October 9th to Sunday October 11th my room # was ***. For the 2 nights I was there the large group of People next room # *** were making a lot of noice till about 3 in the morning. Saturday morning my husband complained to the front but it seemed that they didn't do anything about it. Because it was the same Saturday night. I'm not saying it's a bad place but this was very disappointed that we couldn't get enough sleep. I have stayed in other hotels on the strip but this is been the worse. I sent Treasure Island 2 complaints but they never responded to any of them. The first one was on Sunday Oct 11 and the second was Wednesday Oct 14. I alto wrote it on their survey I filled out on Monday.

Hi, my husband and I just stayed at treasure island for two nights for our honeymoon. Our experience was absolutely terrible. Our petite sweet that we paid for was disgusting and absolutely nasty. There was dust and mildew and left over dried up colored soup all over the tub and all the Counters and tables were completely grimy. As a immune compromised person we were appalled that this is what we paid for for such a special time. Not to mention when we checked in the front desk told us they were waiving both our early check in and late check out fee. This is what he CLEARLY stated to us and to not worry about it. We were confused to find that when we checked out we were charged; and upon trying to resolve the matter both the guest services and manager were extremely rude and treated us like we were lying and basically Ignored us. We are extremely disappointed and saddened this happened to end our honeymoon. We will not be coming back and would like a full refund.

Reserved and PAID for our trip in May for a non-smoking room. During check in, the staff person clearly stated he put us in a non-smoking room to which I replied, "yes, non-smoking". When we arrived to our floor, we could smell tobacco smoke faintly. My husband thought it was due to a specific person ignoring the rules. Each day we both felt ill so, I called the front desk this morning and was told we were put on the "smoking-optional" floor. I was referred to a front desk manager. He told me that we were put in "whatever was available" when we checked in and he didn't understand why we were told non-smoking. But, that's not something he could compensate us for because rooms are "first come, first served" so, if non-smoking wasn't available, then we were out of luck. I paid in advance for a non-smoking room. As such, I was first. At the least, he should have compensated us for the $132 additional resort fees we had to pay upon arrival. He offered nothing to rectify this.

"This e-mail hopes to serve as a formal complaint. First and foremost, I was greeted wonderfully by all of the employees I came across. However, my issue was with the condition of the hotel room I was in. I arrived during the early morning hours of the 29th of July around 12:00AM. The floor upon which we stayed was loud and filthy. The room itself was incredibly dusty, the mattress felt as if there was a hole in it. The bathroom was full of dried watermarks. Leading me to believe it was not even cleaned prior to arrival. The fitted sheet was ripped and old. Something I have never encountered at any other resort on the strip. The remote was hard to use and took a while to respond to the buttons. I didn't say anything because I was so exhausted from the drive. " This was an e-mail I had sent to the resort and received no response to. I just want my resort fees back(no credit), I still stayed in the hotel but considering the conditions my room was in. It was sincerely deplorable.

Here is my experience at treasure island. One of my favorite hotel to gamble and stay well at least till this past weekend!. I checked into the hotel on 03/21 at around 2:20 or so. Lady who checked me in was RUDE! I asked her if she had giving me the suite with the view like I was told I would just had to pay an upgrade fee up on check in. She then said there was nothing she can do and that I have gotten a mountain view instead. I was tired and exsausted from work so I didn't say anything. I got to the room and the room was NOT the one I asked for. I called F.D and they said they were sold out on all other suite's so nothing they can do. I decided to get in the jacuzzi and it did not Work! Called front desk report it and nothing happend. I got a suite to relax. I ended up leaving to the strip and just walk around instead. Came back to my suite and just slept. Not acceptable. Didn't use the jacuzzi or anything just bathroom. PAID $230 for what?! NeedRefund And a free upgrade stay

Went to stay at the hotel for my Anniversary and had a bad experience due to many issues. Hello, My name is ***. My confirmation number is ***. My wife and I booked a hotel room for 6/7-6/8 to celebrate our anniversary. We have stayed here before and the experience has always been great; however, this particular stay wasn't like the others. I understand that with this pandemic happening and the hotels just opening up again, Treasure Island is getting back in the swing of things. With this kept in mind, I still need to express my concerns and issues with your hotel. There was no hot water for most of our stay, with us waiting hours for someone to fix the issue. It seemed that the people next store to us were having trouble as well and were quite loud in the halls complaining about their similar issues. Our air conditioning did not work throughout the night and it got pretty hot. Asking anything at the desk was a hassle and took an hour just to get what we needed. I am not normally a complainer, but I needed to express concern. I wanted to come back in a few weeks for a few days during summer vacation, but after this stay, I am wary. I know Treasure Island usually has great service and prides itself on it, so I would like to think that your company cares about its feedback and customers.

On the 10/22 at 03:30 am someone tried to break my door. I wake up screaming (I am Military with PTSD) we cannot move from the bed We were scared. On the 10/22 at 03:30 am someone tried to break my door and he succeeds to open the door luckily we lock the door with the lock on the up Of the door. I wake up screaming (I am Military with PTSD) we cannot move from the bed We were scared And didn't slept all night. We were too scared to call the reception because we thought something bad happened. On the morning on 9 am We called to the front desk to ask if something happened we told her the story and she said that it's not supposed to be like that and to come and file a complaint. At the evening we came back to the hotel and go to the front desk to file a complaint and she writes my phone number and said the security and the deputy hotel manager will call us. no one called us about what happened taht day in the morning I rent a car that cost $400 per day and I couldn't have fun Because of what happened last night and I couldn't leave my sister that she is 27 years old by herself on the hotel. Even a sorry we didn't received .. We've been with you for 16 nights The least you can do is to call by the way We told the head of the security Brian everything that happened he said that he cannot help us also Edgard supposed to call us we did not receive any calls