TRAVEL SERVICES US review: SCAM! 65

This company IS a fraud! just sorry I looked them up on line after my phone call with them! The man selling this package was awesome so polite and helpful. When I called back to ask that the charge to my discover card be reversed I was treated very rudely. No legitimate business would ever speak to another person this way! The guy was a sarcastic, rude, condescending, and had no interest in assisting me. Which is fine as he said that's what your credit card company is for let them dispute this charge for you!

i think that all the people saying its not a fraud are employees, because they randomly called me saying i won. so i got their info and reseached them and called them back after i read all these forums. i told them that everyone says they are a scam then the guy tried to explain that it wasnt a scam, if it was they would have been arrested. and that the background noise was an office full of people calling winners like me. but the 1rst person i talked to(that called me) was a woman and gave me her ext. number which didnt exist. they gave me another salesman. also i googled their address in arizona...noone called travel services was there. scamm

I just got a call from this company; definitely a scam!

I think that those writing good reviews about Travel Service US are the ones PART of the SCAM and trying to "convince" us that is not. Just got the phone with this rude man that was being sarcastic all then time. Please! DO NOT FALL FOR THIS SCAM! I wish i had found this website before. Is there a way we can sue this company?

DID ANYONE HAVING A PROBLEM GET IT RESOLVED YET...?

im just trying to figure out how thE hell is it a PROMOTION when carnival is charging 249.00pp on the dates I choose..if i go through travel services i will be paying more than that with the booking fees etc..WUTS THE PROMOTION?

"Travel Services US "is not or has never been the same company or conducted business under the names "Royal Palm Vacations, Travel Services USA, United Vacation Network, Suncoast Vacations, Suncoast LLC, World Vacations, Imperial Incentives. Travel Services US has excellent relationships with major cruise lines and we are confident we can find the lowest prices in travel. We travel thousands of cruisers each month and have been in business for over 20 years. If you are having issues with the booking of your trip please contact us at: [protected]

I have booked a cruise with Travel Services US based out of Scottsdale AZ I was not informed of the additional charges, I figured the cruise lines wanted to fill the tiny inside staterooms even if there was no charge and make the money on upgrades, beverages, casino, spa, photos, and other expenses that may occur. If I find out this is a true scam, if they reject my dates, I will take action. I live near Largo FL. and I own a gun, need I say more?

I just took my cruise with them and after everything was done..I still ended up saving about 150 dollars than if I had booked it through the cruise line call Shawn Chapman @ 1800-971-2702ext7563

I too have been scammed by Travel Services US. The same thing has happened to me as listed above. Before I agreed to any of this, I specifically asked, are there any peak season times that will not be available? Of course, the answer that I received was no, any dates that you pick will have some availability. I have talked to the company several times, every one there is rude, and so far I have not been able to book any dates. When I ask to speak to someone else, I am only transferred to leave my name and number for someone to call me back which never happens. I too will be filing a complaint with the Attorney General's Office in AZ. This place needs to be shut down!

I haven't booked, but I was given all the information about port fees and surcharges. I have cruised before and these are expected fees. The rep I talked to was knowledgable about the particular cruise I was most interested in and although he told me the sale was for today only, he allowed me to discuss with my husband and call him back. I am always leary when you have to book right now or loose the chance! I don't like pushy sales people. I will probably call back and give them the taxes and reserve my cruise. If I get scammed, I will come back and let you know. Not asking the right questions doesn't mean you have been scammed. It means you are not an educated consumer of travel / cruises.

Guys, it's gotta be a scam. I got called today, and luckily found this site right before giving my credit card info.

Don't listen to anyone on this site who is saying it's not a scam -- if they truly paid for cruise tickets, and didn't get scammed, why on earth would they come visit a COMPLAINTS BOARD website and write positive comments?

The positive commenters likely know that Travel Services US is a scam, that's why they're visiting these boards -- they're representatives of the company.

Travel services US is not a scam. I paid my $94 per person tax this past April 2011. i was told i would be responsible for port fees (between $90-$120 per person depending on date which i verified through other parties) and any peak season surcharges which as a previous cruiser i knew about. I asked about any booking fees, as most travel agencies charge and i was told no unless i choose to upgrade my cabin at the time of booking. As a consumer I asked questions i needed to know and got the answers. I'm a little confused as to why it makes this company a scam because consumers don't do THEIR part. If it sounds too good to be true, it is. and this doesn't sound all that great when all said and done. but JUST $94 is obviously too good. Good thing i also paid attention when transferred to "quality assurance" to be verified. The only scam it sounds like is that i was told it was a one day only promotion.

I received a call the beginning of February from Travel Services. He stated, I won a 4 day/ 3night cruise and would only be responsible for taxes, which was $94 per person! He said I could invited up to 16 people for the same price, but if I wanted to add the additional people I would have to do it within 15 days to guarantee but he would extend it to 30 days and still guarantee the cabins. I asked him if there was any black out dates, any additional fees or charges? He said No, there are no black out dates or any additional fees or charges and you can book the cruise anytime! I went ahead an gave him my credit card information and signed up for two people. The 30 days was about to expire so I called travel services to add 6 people. later I receive a letter from Travel services “Premium Cruise Award” this is there “reservation validation form” in this letter it has the terms and condition. I did not receive this letter until 30 after my first call with Travel Services. After reading the letter, I learned, I would have to wait 60 days before I could book the cruise and there are additional fees! Surcharges for peek season, port fees and holiday fees. I called Travel Services and asked them about these additional fees? They said port fees would only be around $30- $90 per person. Peek Season about a month in the summer and around Christmas time. I signed and mail the Premium Cruise Award letter back to them. A few weeks later I received the “Cruise Request Form” In this form they asked for two travel dates has to be 60 days advance notice and 60 days apart! As you can see this is quit an ordeal! They make you jump thought a lot of hoops and getting them on the phone is a different story! I filled out and mailed the “Cruise Request Form” to travel services. They said I would hear from a travel consultant about two to three weeks prior to the travel date (departure date). Never happened! I call to find out what was going on? They could not book the two different dates I submitted. Originally these were suppose to be guarantee dates to book the cruise! They said they can book in October. So they transfered me to the travel consultant to fine out more information on booking the cruise? He said, peek season is from March to September! There is additional fees for these Months! I was never told this and it is not in there terms and conditions! There is additional fee on top of that for Holidays! So, I asked what it would cost to book in October which is not peek season or Holiday for the cruise? He said, it would be and additional $220 per person! Durning Peek Season it would be around $400 per person! This is Fraudulent! They used a bait and switch, misled me and lied to me. This company is a scam. They did not fulfill what they promise me on the first phone call with Travel Services. I would have never agreed to this cruise award if I knew the cost, blackout dates, peek season, holiday season and booking fees! I have called numerous times to get a refund. They transfer me to the supervisor, which I only get a voice mail, the supervisor has never called me back, it has been over a month now! Enclosed is few complaints for Travel Services from other people!

At the worst it is a scam and at best it is a marketing misrepresentation. I hope I get back my $186. I filled a compliant with the Attorney General of Arizona. As my bank to refund the money and they will replace my debit card so no other funds can be deducted. Arizona law also requires all telemarketing companies to tell their customers, both orally and in writing, that they have the right to cancel their order within three days after receiving the merchandise or any gift, bonus, prize or award.

Although I don't agree with the sales tactics of the sales department, my family and I decided to pay the additional fees and book the cruise anyway since it was a birthday trip. The booking process was very smooth and helpful. Once you book you will get your booking confirmation number within 24 hours and you will then be able to access the cruise website to complete your fun pass (if travelling with Carnival). Kudos to you Christina for being a great booking agent! :-) Shame on you Lisa for not being totally honest in your sales pitch and for lying! Not nice to deceive people! If you want people to book cruises through your travel agency other than the actual cruise line itself you need to teach your sales department better tactics or provide some kind of truthful incentive! :-(

I was told I had a free cruise and had to only pay for taxes in the amount of $94 per person and when it came to booking I was asked to pay additional money for other fees. The final total for the cruise was the same amount as if I would have booked through the
cruise line itself. I was told that the premium award letter I signed and faxed back had the info on it about what fees aren't covered but you do not receive this until after the sales person feed you with lies and you have already paid your non refundable fee of $94. I was told by the company that I shouldn't have signed the paper. They are full of it!

I have traveled through travel services, i think people just need to pay attention and follow the rules, i had a great experience and their c/s was great. i think some people are just pissed of and i dont blame them but everyone one has diffrent experiences and mine was great im even thinking of booking again.

Travel Services US is a SCAM... They say, if you give them at least 60 - 120 days’ notice, then they guarantee a cabin. NOT TRUE. You cannot use your Cruise Request Form for anytime in the year. First they will tell you, your requested dates are premium sailing dates and you should adjust your sailing dates. They will even suggest new dates. When you pick the new dates, they will find some excuse of why they can’t process your request and promise to call you back. They never call back. Don't fall for it, it's a big scam.

I have done everything the last writes have. However, everything Travel Services US had said its been true. I sent the form to vacation on October via certified mail. Then, 2 weeks after that I called them and they acknowledged me that the form had been received. Also that there are port fees not included on the first fee. But those will be paid later on. I wait and see what happens in October...

Wow I almost fell for this But I had hidden my credit card on myself for finacial reason which I have now solved but I was going to buy it glade I searched their company name and found this before I did it! Thanks!

I got SCAMMED by Travel Services US Agency as well and I am in the process of trying to get my money back. This agency called me with the offer of a free 4 day 3 night cruise to the Bahamas from now until anytime within the next 18 months. The promotional offer was that the fee was only for government tax in the amount of $93 per person. They claim to offer this promotion in order to occupy the vacant cabins on the Carnival, Royal Caribbean and Norwegian cruise lines. The transaction was processed for a cruise for 2 in the total amount of $186 and I was told I would receive a confirmation email and a cruise package within 7-10 business days. After getting off the phone I then researched the company and found out that this offer and this company is a complete SCAM. I am very dissatisfied and I do hope I will get my money back.

I fell for the same scam.They called with an offer that all we had to pay were taxes, and port charges.I got 2 other couples from work to go as well.We are supposed to go may 19-may 22.Now that the date is coming up, I cant get anyone to call me back with conformation numbers, Carnival Cruise cant find us anywhere in their system, and i'm supposed to be all set, according to Travel Services.The few times that my calls did go through, no one knows anything.Everyones rude, I've been hung up on, or I get transferred to an extension where kno one ever answers.The times that I've left a message, No one ever calls me back.BEWARE DO NOT FALL FOR TRAVEL SERVICES! Anyone can e-mail me for further details.wsjmmy@yahoo.com

I purchased this same deal along with 10 other people. We received our Premium Cruise Award form that had to be signed and sent back to Travel Services located at 6929 N.Hayden Rd- Suite C4-506, Scottsdale AZ, 85250. We are now waiting for our Travel Portfolio which was mailed out on 2/15/2011. As of this date, we have not received this package. I am praying that this was no scam. I lost my 22 year old son by a tragic accident and my family and I need this vacation to unwind a little. If this is a Scam, I feel like these people need to be prosecuted for the humiliation and financial burden that they impose on individuals. I have been investigating this matter( which I wish I had done prior to giving them my credit card information) According to the google map, this address does exist as a office/retail plaza: however this company's name is not listed in their directory. I further investigated by checking the google satellite, no such luck! If and when we do take this trip, we are hoping to have a great time. If not, shame on travelservicesus.com!