ToxicFox.co.uk
reviews and complaints

So, I recently had an experience with ToxicFox.co.uk and let me tell you, it was not a pleasant one. I was hoping to get a gift for my friend's birthday, but instead, I got a headache. The customer service was a complete mess. They kept lying to me and giving me false hopes. It seemed like they copy and pasted the same email to everyone, apologizing for the delay and saying that the order was in progress and couldn't be cancelled. I was stuck with an order that was delayed over the Christmas holiday and my friend's birthday. I couldn't even get a refund.

I was really disappointed with the service I received from ToxicFox.co.uk. It's frustrating when you're trying to do something nice for someone and it ends up being a complete disaster. I wouldn't recommend this website to anyone. The customer service was terrible and the experience was just not worth it.

I hope that ToxicFox.co.uk can improve their customer service and be more transparent with their customers. It's important to be honest and upfront with people, especially when they're spending their hard-earned money. I hope that in the future, they can provide a better experience for their customers. Until then, I'll be taking my business elsewhere.

So, I ordered from ToxicFox.co.uk and let me tell you, they were fast to take my order and money. But after that, they didn't seem to care about me at all. It took months for my order to arrive and when I tried to contact them about it, they never responded to my emails.

And don't even get me started on the quality of the products. I bought a chopping board and within a week, the picture on it had already started to scratch off. And to make matters worse, the other board stained my worktop! I wasn't even using it for anything other than decoration.

Honestly, I would avoid this company at all costs. It's just not worth the hassle and disappointment.

from ToxicFox.co.uk!

My order from ToxicFox.co.uk has been a complete disaster. I was expecting it to be dispatched on or around the 21st of April, just in time for a birthday on the 26th. However, it's been a few days since then and my order hasn't even been started yet! This is extremely disappointing and frustrating, especially since it's now too late for the birthday.

To make matters worse, I've been trying to get in touch with their customer service team to find out when my order will arrive or to request a refund, but I haven't received any response to my emails. This lack of communication is unacceptable and has left me feeling very let down by the company.

As a result, I've decided to take matters into my own hands and will be contacting my bank to claim my money back. I would strongly advise anyone considering ordering from ToxicFox.co.uk to think twice and look elsewhere for a more reliable and trustworthy service.

Overall, my experience with ToxicFox.co.uk has been a complete nightmare and I would not recommend them to anyone. Their lack of customer service and failure to deliver on their promises has left me feeling extremely disappointed and frustrated.

I'm really disappointed with ToxicFox.co.uk. I ordered a bookbag for my daughter and when it arrived, I noticed a clear printing error. The character image was dull and cloudy, making it look faded. I tried to return it, but they refused because it was personalised. I don't understand how a printing error could be my fault. It's really frustrating that they won't take responsibility for their mistake. Instead, they offered me a discount code for any future purchases. But honestly, why would I want to spend more money on their terrible quality items? It's an absolute joke. I wouldn't recommend this company to anyone.

I wouldn't recommend buying from ToxicFox.co.uk. I had a bad experience with them, and it seems like I'm not the only one. My order never arrived, and when I tried to get a refund, they ignored my emails. It's frustrating when you're promised a delivery time and it doesn't happen. It's like they don't care about their customers at all.
I think it's important for businesses to follow trading standards and give customers the refunds they're entitled to when they don't fulfill their end of the agreement. ToxicFox.co.uk didn't do that, and it's not fair. I wouldn't want anyone else to go through what I did.

So, I recently bought a phone case from ToxicFox.co.uk and let me tell you, it was a total disappointment. The case was supposed to have a 'glitter effect' but it looked nothing like glitter. It was just a plain purple case with some random white specks on it. I was so disappointed that I contacted their customer service, but they refused to give me a refund. Instead, they offered me a discount code to buy something else from their website. But why would I want to give them more money when I already paid ?24 for a phone case that I'm just going to throw away?

I wouldn't recommend this company to anyone. They charge way too much for products that aren't as described and are of rubbish quality. If you want to avoid wasting your money, stay away from ToxicFox.co.uk.

I recently made a purchase from ToxicFox.co.uk for a personalised Claireabella bookbag for my 7-year-old daughter in November. Unfortunately, when the item arrived, it was damaged. I contacted the company and they sent me a replacement, but it too was damaged. I was then informed that I had exhausted my good will and was left feeling frustrated and disappointed.

I decided to take matters into my own hands and quoted the law and my consumer rights to the company. They eventually agreed to send me a new bag, but it has been weeks now and I have yet to receive it. The only way to contact them is through email, but they never respond.

As a result of this experience, I am now ?23 out of pocket and feeling extremely dissatisfied with the service I have received. I am even considering taking them to small claims court just to get a response from them.

In my opinion, I would not recommend ToxicFox.co.uk to anyone. Their customer service is an absolute shambles and it is not worth the hassle. If you are looking for a personalised item, I suggest looking elsewhere or rethinking your purchase altogether.

So, I recently made a purchase from ToxicFox.co.uk and I must say, I was quite disappointed with my experience. I had ordered an anniversary towel, which I thought would be perfect for my needs. However, upon receiving the product, I noticed that there was an error in the printing. It wasn't the personalised detail that was the issue, but rather the actual text on the towel.

I reached out to the customer service team several times to address the issue, but unfortunately, I was met with the same response each time. They simply stated that this is how the product is printed and that they couldn't do anything about it. I was left wondering why they would knowingly produce items with spelling mistakes? It just doesn't make sense to me.

To make matters worse, I was unable to receive a refund for the product since it was personalised. However, they did offer me a discount on something else. But why would I want to waste more money with a company that couldn't even get my original order right?

All I wanted was a properly printed towel, but it seems like that was too much to ask for. Overall, my experience with ToxicFox.co.uk was quite disappointing and I wouldn't recommend them to anyone looking for quality personalised products.

I recently made a purchase from ToxicFox.co.uk for a birthday gift. I ordered a bag on January 5th, 2020 and was expecting it to be dispatched by May 11th. However, by May 14th, I still had not received my order, so I decided to email the company for an update.

On May 17th, I received an email from ToxicFox.co.uk stating that my order was still in production, but I should expect it to be delivered by May 21st. Unfortunately, on the day of the person's birthday, May 21st, I had to email again for a further update. This time, I was informed that there was a supply issue and that it may take an additional 3-6 days for my order to arrive. This would bring the expected delivery date to Thursday, May 28th.

I am not holding my breath for this delivery, as I have already experienced delays and issues with this company. While Toxic Fox was quick to take my money out of my account, their customer service is non-existent unless you chase them. Additionally, if they are unable to produce or keep up with demand, they should not advertise special promotions.

Overall, I am disappointed with my experience with ToxicFox.co.uk. I hope that they can improve their customer service and delivery times in the future.

I recently had an experience with ToxicFox.co.uk that left me feeling disappointed. I decided to purchase two suitcases from them, which were quite pricey. However, when I received them, I noticed that the wheels were not functioning properly. They would either get stuck or go in a different direction than I intended, making it difficult to control them.

I reached out to the company to address the issue, and they asked me to send a video of the problem so that their "research" team could investigate. After waiting for six weeks, I finally received an email from them. The email stated that the wheels were multi-directional and would go wherever they were pulled, and that they were not meant to be pushed in a straight line.

I was shocked and disappointed by this response. The suitcases had four wheels, not two, and it was common knowledge that a suitcase with four wheels should be pushed at the side of you and should wheel with you in a straight line. However, my suitcases did not do this. They went off in their own direction, making them difficult to control.

To make matters worse, the company has not responded to any of my follow-up emails. I am extremely disappointed with their lack of customer service and their unwillingness to address the issue. It's a shame that a company that I had high hopes for has let me down in such a significant way.

In conclusion, I would not recommend ToxicFox.co.uk to anyone looking to purchase suitcases or any other items. Their lack of customer service and unwillingness to address issues is unacceptable.

I gotta say, I was pretty disappointed with my experience at ToxicFox.co.uk. The quality of the products was just terrible, and the service was even worse. I tried to place a large order, but they just couldn't handle it. And to make matters worse, they only do one code at a time, which meant I had to pay 3.99 for every single order. What a rip-off!

But the worst part of it all was the headphones I ordered. They were just terrible. The sound quality was awful, and they were uncomfortable to wear. I couldn't believe I had wasted my money on such a crappy product.

Overall, I would definitely not recommend ToxicFox.co.uk to anyone. The quality and service are just not up to par, and the prices are way too high for what you get. Save your money and go somewhere else!

So, I ordered a bag from ToxicFox.co.uk for a special occasion, but it's been a hot minute and I still haven't received it. I'm pretty bummed about it and honestly, I don't think I'll be ordering from them again. The wait has been way too long and it's put a damper on what was supposed to be a special present. I'm just really disappointed.

This website is a complete disaster. I've been waiting for my order for 9 weeks now and I've sent 5 emails asking for a refund. All I've received are cut and paste replies saying that my order is still in production. What a joke! They're just taking my money and not delivering anything. It's absolutely disgusting how they're treating their customers. I would never recommend this website to anyone. Stay away from ToxicFox.co.uk if you don't want to waste your time and money.

So, you can imagine my surprise when the phone case arrived on the 23rd December! I was so relieved and happy that my daughter would have her present on Christmas day. The phone case was exactly as described on the website, and the personalisation was spot on. I was really impressed with the quality of the product and the speed of delivery, especially considering the time of year. The only downside was that the website was a bit confusing to navigate, and it took me a while to find what I was looking for. But overall, I would definitely recommend ToxicFox.co.uk for personalised gifts and speedy delivery.

So, I decided to buy 2 beach towels from ToxicFox.co.uk on May 12th, but I still haven't received them. I'm really disappointed with their customer service, it's been really bad. I've sent them 3 separate emails asking for an update on my order, but they keep fobbing me off with no answer. It's really frustrating and I wouldn't recommend this company to anyone.

I gotta say, ToxicFox.co.uk is a real letdown. Their customer service is just plain shocking. I ordered some stuff from them and they didn't even bother to send it out. And when I tried to get in touch with them about it, they just ignored my emails. I mean, come on, that's just rude.

I sent them an email asking about my order, which was supposed to arrive 11 days ago, and all I got was an auto response saying they'd get back to me in 48 hours. Well, it's been 3 days since then and I still haven't heard anything. What kind of customer service is that?

Honestly, I'd recommend avoiding ToxicFox.co.uk altogether. They clearly don't care about their customers and can't be bothered to provide even the most basic level of service. Save yourself the hassle and shop somewhere else.

So, I recently had an experience with ToxicFox.co.uk and let me tell you, it was not a good one. I ordered a product from them and it arrived damaged. I was disappointed, but I thought, "Hey, accidents happen." So, I contacted their customer service to see if I could get a refund or a replacement.

Their customer service was not helpful at all. They were rude and unprofessional. They told me that I would have to pay for the return shipping and that I would only get a partial refund. I was not happy with this, but I decided to leave a review on their website to warn others about my experience.

That's when things got really bad. They contacted me and threatened me, saying that if I didn't remove my review, they wouldn't refund me at all. I couldn't believe it. I have the right to leave an honest review of a company, whether it's positive or negative. It's my right as a consumer.

Overall, I would not recommend ToxicFox.co.uk to anyone. Their customer service is terrible and they don't seem to care about their customers at all. If you're looking for a reliable and trustworthy online retailer, look elsewhere.

So, I ordered something from ToxicFox.co.uk about 6 weeks ago and I'm still waiting for it. It was supposed to arrive 4 weeks ago, but it hasn't. I've tried contacting customer service, but they're not very helpful. When they do answer, they just give me the same answer every time. They can't seem to tell me why I haven't received my item or why I haven't gotten a refund yet. It's really frustrating. I just want my stuff!

I gotta say, ToxicFox.co.uk has a pretty cool idea going on. My kid, who's 9, was all about getting some stuff with her name on it. So I went ahead and ordered a towel and some flip flops. But dang, it ended up costing me a whole ?50! I mean, they're not any fancier than what you'd find at Asda. Honestly, I could've gotten the same stuff there for like ?13. So I guess I paid ?37 just for the personalization. That's pretty steep if you ask me.