Toters توترز
reviews and complaints

Many orders in the Broumana areas face issues. Stocks in Fresh. And two recent orders cancelled, the latest one without being informed (I got a notification that customer service wanted to chat but the app showed no chat and suddenly the order was cancelled).
If there was another option Toters would be in trouble. As it is, it’s still useful but unreliable.

i ordered the IQOS last week, and they told me it’ll be delivered on tuesday, after i opened today to track my order, it says that my order is cancelled, and 1) they didnt even notify me 2) the app isnt working anymore for me to order it again. 3) the iqos I ordered is not even showing on the app anymore which means it could be out of stock now which doesn’t make any sense.

First problem is the consumer service, they reply very late and some messages when I send don’t even show up!

Also many times when I order food I get stuck on “confirmation”. I suppose it’s the restaurant fault so I think this should negative the restaurant rating in some way, or maybe add a sign that shows estimated time that takes for this restaurant to confirm or refuse your order.

As an iOS developer, i know apps need to always stay up to date with technology, and this app doesn’t. It contains a lot of outdated components, and no dark mode support after almost 3 years. Also there are bugs related to search, and add to favorite doesn’t add my stores to favorite, to name a few. I hope these bugs/features get added to your scope so we can enjoy a better user experience.

تطبيق محترم صارلي فترة بحدود ٤ اشهر اطلب منهم ولا مرة صار تقصير منهم ممكن صارت بعض الاشكال لكن تفاجأت بأهتمامهم بالزبون وعوضوني واكثر من مرة يلحون عليه بأهتمامهم صراحة خجلت وفخور عدنا هيج بالعراق نتمنى هذا السستم وحق الزبون وخدمة الربون ميتغير واذا تغير نحو الافضل وليس نحو الاسؤء .. شكراً جزيلاً لان اكثر من مرة ترجعون حقي واذا شي معجبني ترجعون نص فلوسه وهذا الشي جيد ويخلق بيننا ثقة .. تحياتي

هذا التطبيق مصمم كي يعالج مشاكلنا في العراق باختصار بمبلغ بسيط الف دينار تكدر توفرلكً وقت الروحه و الجيه و كذلك المشوار بالأساس لو كنت مسن ، هذا التطبيق تكتب و تطك صوره الشئ اللي تريده و تكله جيبه و انطيك فلوس و هم بمبلغ زهيد مثلا بالتكسي شكد تنطي؟ هاي واحد

عدهم اكبر و اهم و اوسع مجموعه مطاعم في بغداد و ديتوسعون و عندك القائمة بسعر المنيو بالمطعم و الولد يجيبها لبابك ، بالضبط مثل تجربه Uber Eats .
Uber Eats but less expensive

EN: The best delivery app I’ve ever used, great list of restaurants, great bills service, amazing discounts and they show you the movements of your foods till it arrive exactly at the point that you put in the map, cheers guys
افضل تطبيق استعملته لحد الان، قائمة مطاعم جدا ممتازة و نظام فواتير جدا مرتب، خصومات خرافية، واضافة تشوف كل التحركات الي تصير من ينقلك الاكل لحد ميوصل بالضبط للنقطة الي انت محددها على الماب، خدمة جدا ممتازة

مرحبا…حاولت اليوم اضافة الفيزا كارت الخاصه بي من نوع NEO و لكن اثناء الاضافة و عند اضافة كافة معلومات الكارت و الكبس على Add card يغلق التطبيق و لا تتم اضافة الكارت. تم التواصل مع الفريق التقني و اخبرني بأنه فيزا كارت NEO لا تعمل في التطبيق فالرجاء اضافتها لكي نستيطع نحن اصحاب فيزا NEO التمتع بكافة خدمات التطبيق من الدفع الالي و غيرها. الرجاء الاخذ بعين الاعتبار بأن الكارت الخاص بي يعمل بصورة طبيعيه في جميع التطبيقات و فيه رصيد كافي

مع التحيات

The application is missing the cancel option which means lots of problems specifically when you figure out that you order might rake one hour or more! It’s support the points system but you can’t use your points, the delivery people are not experienced or have training to know the minimum things that should be included in order, if item was missing from your order you gave to contact the chat service with also less experience people with customer service and you lose your money and hardly receive a replacement for your order

If you are looking for a bad experience go ahead and download it sincerely. There is no customer service, staff is rude and doesn’t answer, you contact them they dont even reply to you. This is what bothered me the most, there is the wrong orders and lots of other food related stuff. As an established advertiser myself, please stop wasting money on advertisements and channel some of the budget into your customer support team or your IT and developers team. At least here you wont be able to delete my review :) opt out from such an experience, sincerely!

This is the worst service application I’ve ever used! I literally spent the last three hours speaking with all the agents that were available for no use! I was just being transformed to other drivers and finally when i was assigned to a driver that was actually heading my way turns out he’s new to the application and barely knows how to work on it and none of the support agents were even helpful or support full. I even had to call the drivers every now and then to follow up. I spent the whole month speaking to agents and receiving calls from the department and yet there’s always a mistake this application was so good im sad that it’s downgrading!

English txt below التطبيق زين "نوعا ما" بس الخدمة ولا افشل الدعم اضحوكة ويعاملوك على اساس انت غبي.. من تسوي تقييم لمطعم يراجعون التقييم واذا ميعجبهم ميحطوا يعني التقييمات كلها چذب فتطلب من مطعم حشى السامع ويطلع الاكل كله چذب. كلش ما انصح بي. نهائيا The app is “somewhat” ok. The service is worst than $h. The app support and feedback system is a joke, literally. The treat you like $h*** and if you order and leave a review on a restaurant or their service they “review” your review and if they don’t like it they won’t put it on their review’s panel. So the reviews are all glittery abd shiny. So basically it’s all lies. 10/10 won’t recommend it at all.

Toters holds a virtual monopoly over most of Beirut’s delivery services, which has never been more important to people than during lockdown. Yet their customer service and quality control has never been worse. Over and over again, I experience the same thing - restaurants send me the complete wrong item, an order with half of the items missing or rotten, or some other massive screw up, and NEVER do they compensate the customer or make the company make it right. I have been screwed out of so much money and left hungry (because there is. Or a curfew) so many times because of these people. And they don’t care. They won’t respond to emails, and they will block in-app reviews of restaurants that mention their failings. This is PREDATORY GARBAGE.

I’m an app developer and I tend to come across a lot of stupid app ideas here. A lot of which don’t pay enough attention to what their customers want or how Lebanese society works.
I’m glad to see one app that surpassed that and exceeded expectations.
I knew EXACTLY where my delivery was, when my food was being prepared, and my order came right on time. I didn’t have the hassle of talking to anyone, it was very easy to look at the food I wanted to order(I think that’s some dedication), and the delivery guy didn’t lose the way.
Overall a trustworthy app.

There’s one detail I want to highlight though, favoriting restaurants takes me to a “list” page, but I don’t see anywhere I can add a list for my favorites. Keep up the good work, and never give up quality.

اسوء تطبيق عن عدة تجارب اغلب الاوقات ولا حتى قريبين عن الوصول بالوقت المحدد التاخير فضيع حاليا اكتب واني طالب اثنين بيتزا من مطعم يبعد عني عشر دقائق ولحد الان ساعتين ونصف تقريبا لحد لحظة كتابة الريفيو هذا والسائق بعده ممتوجه الي من اساسه خدمة الزبائن لطيفين ومؤدبين بس اني اريد الطعام وليس اللطافة الاعتذار مبتذلة بسبب المطعم او الطلب الزائد امور ما الي اي دخل بيها نهائي ومشكلة ادارة التطبيق وي المطاعم، اني لو اتاخر بمطعم نصف ساعة او اكثر مستحيل انتظر اكثر الاحترام بالمواعيد المفروض يكون شي اساسي بهيج نوع تطبيقات انصح الجميع باللجوء لاي تطبيق منافس تجاربي معاهم احسن بهواي من هذا التطبيق المهزلة
One of the worst experiences that i ever had is with this application they are almost not even close to be on time the support are polite but i need food not polite people to talk to

Okay so a friend referred toters to me , downloaded the app , found some promo codes that a bunch of friends used , when applying the code it says “ code only available for new users “ and im a new user , so as should , i contacted customer support told them the issue , the first thing i noticed is that the support team is in a rush to just get done with u , they said we will be with u in a bit , 2 hours pass by to no response , re-contacted support ( same agent came to chat ) told me to send a picture , said we will be with you in 24 hours , and sent the same rush message she sent earlier “ is there anything else i can help with “ told her no thanks , uninstalling anyway . Uninstalled . Not to mention i sent an email to support , and called the number mentioned to no answer. If you want to experience bad support, i advise you download.

کوردی- Engish

کوردی

پێشەکی سڵاو و ڕێز بۆ تیمی (تۆتەرز)،

بەڕاستی ئاپەکەتان بەرز دەنرخێنم بەهۆی ئەوەی زۆرێک لە کارەکانم ئاسان دەکات.

پێشنیاری من بۆ تیمی تۆتەرز ئەوەیە تووڵێک(ئامرازێک) زیاد بکەن بۆ بەشی پرۆمۆکۆد بە ناوی (مێژووی پرۆمۆکۆد) یان هەر ناوێک لەم بابەتە، کە لە ڕێیەوە بتوانین ئەو پڕۆمۆکۆدانە ببینین کە پێشتر داخڵمان کردوون، وە ئەو پڕۆمۆکۆدانەی داخڵمان کردوون و هێشتا توانای بەکارهێنانیانمان هەیە و تا چەندیتر دەتوانین بەکاریان بهێنین.

سوپاس.

English

Hello Dear TOTERS Team,

I really appreciate your app becauese it always makes many of my works easier.

My suggestion to the TOTERS Team is to add a tool to the promocode section that called (Promocode History) or any name in this topic, through which we can see the promocodes we've already entered, and the promocodes that we entered and still have the ability to use and how much longer we can use them.

Thank you.

طبعا اكيد راح تگلي معادلة صعبة وتحتاج دراسة جدوى ووو، راح أگلك صح بس اكو شي اساسي بمبدأ التسوق الالكتروني وهو وبكل بساطة:
اعتماد أسلوب "تقييم الزبون" للمنتج وتجاهل الفكرة المتخلفة اللي تگول "خطية رزق ابو المطعم او المحل" !وهذا الشي اشبهه بعبارة يگولوها أهلنا "بوس عمك بوس خالك" ! بمعنى "يله يمعود دمشيها وارضى غصباً عنك" ..
اذكر قبل ٤ سنوات تقريباً خابروني شركة "طلباتي" بعد ما طلبت منهم كذا طلبية واتذكر كانوا في بداياتهم وسألتني الموظفة المعنية:
- شنو ملاحظاتك عن تطبيقنا؟
اني جاوبتهم: تطبيقكم جيد لكن يحتاج الى ملاحظة ضرورية وهي إضافة "تقييم للمطعم" حتى الزبون يگدر يقيّم المطعم من خلاله.
سدينا الخط
الى الآن وتطبيق "طلباتي" مموجود بي تقييم!
المهم موضوعي مو دعاية ولكن تطبيق "توترز" بده يصير رقم واحد بالسوگ والسبب الرئيسي معروف انه معاييرهم ثابتة وواضحة للزبون وكلشي "بالمكشوف" من التقييم للتتبع مال سايق الى اسلوب الاجره القليلة والموحدة الى مكان الخريطة والى آخره
طبعا ما احاول اطلع الشركة كامله ومابيها نقص ، لا بيها وبهذولني كم مرة السواق بخدمة "المندوب" بس مباشرة جنت اتصل بخدمة الزبائن ويحاولون يحلولي المسألة بسرعة.
بالنهاية ماريد اگول "التقييم" هو وحده سبب النجاح لكن هو سبب رئيسي خاصة بعد فترة من يصير جماهيرية عالية للتطبيق واهم شي ان لا تفقد ثقتك بيهم.

This is the second review a write on this application, the last time I did was two weeks ago, and everyone at toters started going crazy and calling me and contacting me everywhere just to know what the problem was and try to fix it. The first time they called me, they asked for my number at the end of the phone call so they could call me the day after and solve the problems. I’ve had with the application. I gave my number, but nobody called me so I picked up the phone and called them. Keep in mind that was two weeks ago. I called seven times in these two weeks just so I could get the money I had spent on food that ended up in the trash but every time I called they ended up taking my phone number and promising me that the problems we’re gonna be solved and that they were gonna call me the next day, but they never did and I never received any money back. If there was another application for food delivery and Lebanon, I am pretty sure everyone will be using it instead because everyone at toters is programmed to see things I never keep their promises to their loyal customers. I have had over 30 orders in two months for me and and others I work with so I think I can consider myself a little customer and I do not think this is the way to treat loyal customers. My phone number is 81 480 451 in case toters want to call me. But if you are going to call me just to say you’re sorry don’t bother because I’ve heard it several times these past two weeks and I have already told you this is not the answer I was looking for all I wanted was my money back.

When the order is late (always) i go to the support and it takes so much time then nobody answers this things made me delete the app

even not let us loggin to our account , they told us there is to many account on this number but isnt currect , fix or delete this trash

Very slow service, the order might be late 1 hour and they don’t even bother to notify you or explain what happened.
Not a reliable service!

This app used to be my go-to, but recently, the quality of service dropped drastically. No drivers are ever available, and orders are taking 1-2 hours.

- A bad customer support that will find you no solution.
- they will always forget some of the things you’ve ordered.
- no fast solution for their technical issues

The delivery was ordered two and half hours before Fajr the expected arrival time was fair but it was been delayed a few times until it got a few minutes before fajr. App deleted.

They are always late and they destroy the food because of there driving and they don’t answer if you wanna complain and instead of taking 1500
Now they take 2000 for worst service

I have used totter for the past they years on daily basis and I always said I would want to delete this app as they are unprofessional and finally today is the day. Very unprofessional App and chat support.

I’ve had various issues with delivery orders. I was never offered anything in return other than a ridiculous investigation & an apology. No measures were taken. This is exactly what makes Customers leave for other competitors.

Becoming worse and worse, the delivery time prolonged and delayed, the food reached cold and
the price getting more expensive with the worst supporting customer service… going to get my order by myself is much faster and cheaper

Haven’t had issues until the most recent order which arrived incomplete. Contacted support and agent “Nora” was extremely disrespectful and lied to me. Very bad support. I will remove this review should Toters take appropriate action on this order and rude support.

I do not understand how can the support tell you that the order will be assigned immediately and it never does
If you are facing a high demand on the orders, change the settings and increase the delivery time
This happened 3 times with 2 orders that i had to cancel

سائقين تعبانين وشركة قفاصة طلبت 3 طلبات تأخر علي ساعة ومن وصلني الطلب بس نقص 1 كتله وينه يكلي بالوصل مسجل 2 اخذ فلوس 3 طلبات ونطاني 2 راسلت البرنامج كلولي لو ندزلك طلبك لو نرجعلك فلوسك بالبرنامج ولا جابولي الطلب ولا رجعو فلوسي هي مو قصة فلوس بس مو معناها تطرحونة زواج

If you need over an hour to send juice there’s a problem, even if the drivers bike broke down, you shouldn’t have waited an hour before sending him to pickup an item that needs 5 minutes if it’s not ready. bad service

Adding to this review
Live chat doesn’t work anymore

I just ordered from Toters and apparently they ‘closed’ due to ‘high traffic’ and I wasn’t notified until I opened the app, although my order was accepted. Also the search section is very annoying and takes time to load sometimes. Not too many restaurant options. And overall, makes me miss Zomato.

Overall a solid App. However, what happens when you have a monopoly? Zero customer service: Toters team have total disregard for its customers. They use templates to answer their frustrations and never do anything to solve the problems nor to make sure they don’t get repeated. This problem is recurrent.

I use a lot toters , and started using since it came out at first great service the delivery was very quick , and less complicated now they take time the delivery boys take more time and lie , by saying they will arrive in 5 mins but instead deliver someone else’s food and adds around 30 min to the remaining time, very disappointing

2 orders from which were paid by CC wasn’t refunded ($68 total) and they said it was an issue with my bank not them. I went and claimed the money from the bank and still haven’t got refunded because Toters support never answer or contact you back. Stopped using it after being a loyal customer for over a year in which I have always been a gold member.