Title Nine
reviews and complaints

As someone who values supporting women-led businesses, I was initially drawn to Title Nine for their commitment to empowering women through their athletic wear. However, my experience with Title Nine has been a mix of highs and lows. While their clothing quality and range are commendable, the slow shipping and lackluster customer service have left me feeling disappointed. The extended wait times for deliveries and unresolved issues with customer support have detracted from the overall experience. Despite the positive aspects of their products, the service aspect needs improvement to truly align with the values they promote. If you're considering shopping at Title Nine, be prepared for potential delays and challenges in communication.

Got myself a dress from Title Nine for my travel plans, but it took them two weeks to tell me they "oversold" the product and couldn't complete my order. What's worse is that the exact same dress is still up on their website as "available." By the time they told me, it was too late to order something else. So I went ahead and bought another dress, but they sent me a different print than what I ordered. In fact, it wasn't even an option when I made my purchase. It's either they're not paying attention to their website or they're just trying to get away with sending something else. Plus, their shipping takes forever. They say it takes 5-7 business days, but it took three weeks for my package to arrive. It went back and forth between the same two cities three times before finally getting to me. For the prices they charge, you'd expect better service. I suggest you look elsewhere.

I really like Title Nine, it's a great website for women's clothing. One of the best things about it is that you have a whole year to decide if you like something or not. If it doesn't perform well, fades, pills, wears out, or just doesn't fit right, you can send it back. Of course, there is a $9 shipping fee, but sometimes they offer free shipping if you order a certain amount. It's not hard to meet the minimum order, unless you're just a few dollars short. In that case, it can be a bit of a hassle finding something small to add to your cart.

If you do need to return something, you do have to pay for shipping, but you can collect multiple items and send them all back together for a flat price. That's a pretty good deal, especially if you're like me and tend to order a lot of things at once.

The clothing on Title Nine is really cute and well-made, for the most part. They have a variety of manufacturers, so there's something for everyone. However, I do wish they would offer more pants that fit curvy, muscular women. It can be hard to find pants that fit well, and it would be great if Title Nine could help with that.

Overall, I really like Title Nine and keep a running wish list of things I want to buy. I also watch for sales, because who doesn't love a good deal? If you're looking for women's clothing that's cute, comfortable, and well-made, I definitely recommend checking out Title Nine.

I gotta say, I'm a big fan of Title Nine. Their products are top-notch and I always feel like a badass when I wear them. But, I gotta admit, I'm pretty bummed out right now. I placed an order about a month ago and was super excited to receive it. I got a confirmation email for all the items I ordered and was eagerly awaiting their arrival.

Fast forward three weeks and a package finally arrives. But, to my dismay, one of the items was missing. I checked the packing slip and, sure enough, it wasn't there. So, I went back to my confirmation email and, lo and behold, the missing item was listed. Confused and frustrated, I went to the website to check my order status and saw that it was "closed."

I tried calling customer service to figure out what happened, but no one answered. So, I sent an email. And waited. And waited. But, still no response. So, I decided to try the live chat feature. Finally, I got a response. But, it wasn't the response I was hoping for. They told me that they were out of the product and apologized for the inconvenience.

Now, I get it. Things happen. Products sell out. But, what really irked me was that I had been receiving at least three emails a day from Title Nine trying to sell me more products, but not one email explaining that the item I had ordered wasn't going to be shipped. A little courtesy would have gone a long way.

All in all, I still love Title Nine and their products. But, this experience has left a bit of a sour taste in my mouth. I'm not sure if I'll be ordering from them again anytime soon.

I recently had an experience with Title Nine that left me feeling frustrated and confused. I was excited to place an order for some new workout gear to be shipped internationally to Denmark. After a few emails and phone calls, I was told that my order could indeed be shipped to my location. However, just a day later, I received another message stating that they do not ship internationally. What the heck?

I spoke with multiple representatives and even placed my order with them, receiving a shipping quote and everything. But then, they canceled my order and I had to go through the entire process again. This happened multiple times, and I was starting to feel like I was going in circles.

Eventually, I decided to use my father's credit card to place the order. This had never been an issue before, but when I tried to use my own card, it wouldn't work on the Title Nine website. It seemed like a pattern was emerging.

To make matters worse, they wanted my 80-year-old father to call in the credit card information and place the order for me. Seriously? I couldn't believe it. It was clear that Title Nine needed to get their act together.

Despite my frustrations, I have to admit that I'm not the only one who has had issues with their shipping service. It's a shame because I really like their products, but the hassle of trying to place an order and get it shipped internationally is just not worth it. Hopefully, they'll take some steps to improve their customer service and make the ordering process smoother for everyone.

I gotta say, I'm pretty disappointed with the shipping policy over at Title Nine. I was really looking forward to my summer vacation cruise, so I placed an order for some swimwear on June 3rd. I figured 5-10 business days would be plenty of time for it to arrive before I set sail. But when I checked today, I found out that it won't be here until June 18th! That's two whole days after I leave!

So I called up Customer Service to see what was going on. And you know what they told me? They said that the 5-10 business days is from the date THEY SHIP IT, not from the date I placed the order. Even if the item is in stock! What kind of nonsense is that? I needed that swimwear to arrive by June 15th so I could take it with me on vacation. But now I'm out of luck.

When I tried to explain my situation and complain a little bit, the Customer Service rep just told me to send it back when I get back from my vacation. Like that's supposed to make me feel better! What am I supposed to do in the meantime? Go swimming in my clothes? Come on, Title Nine, you can do better than that.

Honestly, I don't think I'll be ordering from them again. This whole experience has left a bad taste in my mouth. If they can't even get their shipping policy straight, how can I trust them to get anything else right?

Title Nine's clothes are absolutely amazing! I was so excited to receive my latest purchase at the end of June (2020), but unfortunately, it ended up missing in shipping. I was so disappointed! I contacted my post office, but their customer service was terrible - except for filing a missing mail report online. They denied receiving my package, and I was worried that I would never receive it.

I tried contacting Title Nine through their online form, but no one acknowledged my concerns. I was starting to get frustrated. However, I didn't give up. I decided to email them directly at '***@titlenine.com'. I forwarded them the formal response that I received from the USPS regarding my missing mail. Finally, I heard back from them in 2-3 days. They were so polite and apologetic, and they even credited the charge back to my account.

Title Nine asked me to return the package if it shows up (they will pay for shipping), or to let them know if I wish to keep it and they will recharge my credit card. I appreciate their fair request, but it is concerning that so many of us have struggled with not receiving our orders. Will I chance ordering from them again? Hmmm, I'm not sure.

Overall, I am happy with the way that Title Nine handled my missing package. They were polite and apologetic, and they credited the charge back to my account. However, I do wish that they had acknowledged my concerns earlier. I hope that they can improve their customer service in the future.

I gotta say, I'm not too impressed with Title Nine. Sure, they talk a big game about being all about the great outdoors, but their marketing practices are straight up destroying it. And don't even get me started on their catalogs. They just keep coming and coming, no matter how many times I try to get off their list.

Now, I know they're a women-owned company and all, but that doesn't excuse their hypocrisy. They claim to care about the environment, but then they hide information about the products they sell, making it harder for customers to shop around and make informed decisions. Meanwhile, REI and other outdoor retailers are doing a much better job of being transparent and eco-friendly.

And let's talk about those catalogs again. I made the mistake of buying one thing from T9 back in 2016, and I've been drowning in catalogs ever since. They completely ignore catalogchoice.org and DMA filings, so good luck trying to get off their list. And even when they promise they'll never send you another catalog, they somehow manage to track down your new address and start the whole cycle over again.

Honestly, I'd recommend shopping elsewhere if you're looking for outdoor gear. T9 might talk a big game, but their actions speak louder than their words.

So, I recently bought two items from Title Nine and I gotta say, I was pretty disappointed with my experience. One of the items didn't fit me right and the other one didn't look anything like the photo on the website. The fabric was a total letdown.

Now, I'm not one to complain, but returning these items was a real hassle. First of all, they charge you a pretty penny just to return something. And on top of that, the whole process was just inconvenient. I couldn't just drop off the package at my local UPS store, which is right around the corner from my house. Nope, I had to trek all the way to the post office, which is nowhere near me and always has a long line.

But the worst part was how slow the refund process was. I mean, seriously, be prepared to wait a loooong time before you see that credit on your card. I got an email on May 27th saying they'd process my return in 2-3 days. And then, get this, 20 days later I get another email saying they just received my package and it'll be another 7-14 days before the return is processed.

Honestly, I'm not sure I'll be shopping with Title Nine again. There are plenty of other places out there where it's way easier to make a return.

I placed an order on May 22 from Title Nine and received an email on May 25 stating that my package had been shipped. I was excited to receive my order and began tracking it immediately. However, I noticed that there was a three-day lag between the shipping notification and the package being logged by UPS on May 28. I was a bit confused as to why there was such a delay, but I figured it was due to the current situation with Covid-19.

On June 3, I received an update that my package had been transferred to USPS in my city, St. Paul, MN. I tried to track it using the alternate number provided by UPS, but it didn't work on the USPS website. I was a bit frustrated and decided to contact Title Nine by email. I agree with the previous reviewer that it would be nice if they had someone answering phones, especially since we are now three months out from the main Covid lockdown.

It has now been six days since my package was transferred to USPS, and I still haven't received it. I live in a safe area and am home all the time, so I know that the package wasn't stolen. I'm just a bit frustrated that it's taking so long to receive my order. I understand that shipping times may be longer due to the current situation, but I feel like two weeks is a bit excessive, especially since Title Nine's clothes are on the expensive side.

If anyone from Title Nine is reading this, please reply to my email and use a better shipping method next time. I love your clothes, but it's not right to make the buyer wait so long for their order and have so many unknowns in the shipping process. Overall, I hope that Title Nine can improve their shipping process and provide better customer service in the future.

I recently made a purchase on titlenine.com, ordering 5 dresses in June of 2020. However, I did not receive an order confirmation email for several weeks, which left me feeling a bit uneasy. Despite this, my credit card had been charged, so I assumed everything was okay. Finally, on July 4th, I received an email confirmation and my dresses arrived in mid-July.

Upon trying on the dresses, I realized that I needed to return 4 of them and exchange 2 for a different size and color. Unfortunately, due to Covid, there was no one available to answer my phone calls or online chats. I sent an email to Title Nine asking for guidance, but received no response. After a few days, I sent a second email, but still received no reply. It has now been three weeks and I am still waiting for a response.

Frustrated with the lack of communication, I decided to simply reorder the 2 dresses I needed to exchange. However, when I tried to get a return label for the 4 dresses I needed to return, I kept receiving an error message saying that my time had expired and to resubmit my order number and start again. This left me feeling even more worried about getting my money back, as I had spent almost $400 on these returns.

Overall, I am disappointed with the lack of customer service from Title Nine during these difficult times. While I understand that Covid has made things challenging for businesses, I believe that they should still be available to answer customer inquiries and provide guidance. I hope that they will improve their communication in the future, as it would make the shopping experience much more enjoyable and stress-free.

Ordered on May22, received email from title nine stating shipped on May 25, began watching tracking. UPS logged the package on May 28 (why this three business day lag?), then on June 3, it was logged as transferred to USPS in my city (St Paul, MN). UPS tells me to begin tracking it with the alternate #, but that doesn't work in usps.com. I contacted Title Nine by email today (agree with previous reviewer, why don't they at least have somebody answering phones, three months out from the main Covid lockdown?), since it has now been six days- with the package presumably in my city, and I still have not received it. I live in a safe area, and am home all the time, so the package was not stolen. If you are listening, Title Nine- please reply to my email and use a better shipping method next time, your clothes are expensive and it is not right to make the buyer wait 2+ weeks for receipt and have all of these unknowns in the shipping process.

Title Nine is a pretty good store, but their customer service can be a bit slow at times. They have a limited selection of sizes and colors, which can be a bummer if you're looking for something specific. I wouldn't recommend getting a gift card from them, as there's a chance that the size or color you want won't be available when the card arrives.

I've been a loyal customer of Title Nine for years, spending thousands of dollars on my wife's wardrobe. However, this year I was really disappointed to find that all that was left were extra small sizes. It's frustrating when you can't find what you're looking for, especially when you've been a loyal customer for so long.

Overall, I'm not sure if I'll be buying from Title Nine again. While they have some good products, the limited selection and slow customer service make it hard to justify spending money there.

I gotta say, I'm pretty disappointed with my experience with Title Nine. I made a big order on June 2nd, and it was supposed to arrive by June 11th. But the tracking info stopped updating, and now it's June 16th and I still haven't received anything. I've tried calling, but no one picks up, so I've resorted to emailing. I've sent four emails now, and still no response. It's frustrating because they already took my money, but I don't have my order. I feel like I've been ripped off! I just want my money back, but I don't know how to make that happen.

So, I was looking for a jog bra and decided to give Title Nine a try. I was told that the Athena bra was a good option, but when I received my order, it was nothing like the Athena. I tried to reach out to customer service via email three times, but I never received a response. I was really disappointed with the poor customer service, especially since the return shipping prices were so high. It's frustrating to spend so much money on an item and then have to jump through hoops to return it. I paid $69 for the jog bra, and I feel like I didn't get my money's worth. I won't be shopping with Title Nine again.

I've been trying to buy clothes for a while now, and I really want to support Title Nine because it's run by women and they have some great outdoor clothing. But every time I order, it takes forever to arrive and the customer service isn't great.

I mean, don't get me wrong, the clothes are good quality and all, but it's just not worth the wait. I usually have to wait at least three weeks to get my stuff, and for the price, that's just not acceptable.

I wish there was a store near me so I could just go in and buy stuff, but unfortunately, I have to rely on their online presence. And honestly, it's just not up to par. The website is kind of clunky and hard to navigate, and the customer service reps aren't always the most helpful.

All in all, I think Title Nine has a lot of potential, but they really need to step up their game if they want to compete with other online retailers. If they can improve their shipping times and customer service, I would definitely shop here more often. But for now, I think I'll stick to other brands that offer a better online shopping experience.

So, I gotta say, I had a pretty rough experience with Title Nine. I made two orders back in June of 2020 and let me tell you, it was not smooth sailing. The first order took weeks to arrive and I'm still waiting on the second one. And get this, the tracking info says it was delivered in the past! What kind of nonsense is that?

To make matters worse, when I tried to call customer service, there was no one there to pick up the phone. And when I finally got a response from them via email, it took over a week! And even then, the response wasn't even helpful. Come on, Title Nine, get it together! Other companies have figured out how to provide decent customer service, why can't you?

Honestly, I wouldn't recommend doing business with them. I certainly won't be ordering from them again. Save yourself the hassle and take your business elsewhere.

I gotta say, I'm pretty disappointed with my experience with Title Nine. I placed an order a whole month ago and I still haven't received it. According to the tracking info, it was delivered to the post office in my town just 8 days after I made the purchase. But now, a whole month later, I still don't have my stuff!

I've tried calling Title Nine's customer service line, but it seems like they're not answering due to COVID. And their live chat is down too. So I've sent them four emails, but I haven't gotten a single response. It's like they're just ignoring me!

At this point, I'm really just hoping to get a refund. I feel like I've been cheated out of my money. Something just doesn't seem right here. I even reached out to them on Instagram and they told me that there's a delay because of COVID. I mean, I get that things are tough right now, but a whole month? That seems a little ridiculous to me.

I've ordered stuff from other companies during this pandemic and I haven't had any issues at all. So why is Title Nine giving me such a hard time? I feel like I've been scammed.

Title Nine is a company that ships their products from California using FedEx SmartPost. Unfortunately, it takes more than two weeks for the products to reach the East Coast. This is because the United States Postal Service does not guarantee delivery times. It's disappointing that Title Nine does not disclose this information on their website.

Furthermore, Title Nine charges $9 for shipping, which is three times more than what it costs the manufacturer to use FedEx SmartPost. It's understandable that a manufacturer would use an economical shipping method, but why not pass on the savings to their customers? Especially since the shipping method is slow and unreliable.

It's frustrating that customers have to pay extra for a shipping method that takes so long. If Title Nine had a faster shipping method, it might be worth the extra fee. However, it's unreasonable to charge customers extra for a shipping method that is slow and unreliable.

Overall, Title Nine has great products, but their shipping methods need improvement. It would be beneficial for them to disclose the long transit times on their website and to consider passing on the savings to their customers.