Tim Hortons
reviews and complaints

I recently purchased a tim hortons brand cream of broccoli can of soup from Food Basics on Eramosa Rd in Guelph, I ate it the other day and got food poisoning from it , i would like to complain about this , i have attached 3 separate photos of the can hopefully you can get all the info you need, I feel that i should not have gotten food poisoning from soup so I believe you should reach out to apologize and offer me something To show how sorry you are [protected]@gmail.com

[protected]

At around 2:30 p.m on the dot today 8/20/22 i decided to get a coffee from Tim Horton. As i drove in to the drive through i noticed a group or people outside in the customer area hanging out feet up just enjoying life. I think nothing much of it. As i stop to place my order im greeted by silence, again i think not to much of it,the coffee is worth the wait... after all ive not had my coffee all day. I wait for a good 5 -6 minutes and finally im annoyed. I decided to leave and get my cup of coffee somewhere else. As i drive out i noticed the group of ppl were all wearing Tim Horton shirts(THEY WERE ALL EMPLOYEES)... i made solid eye contact with all three at the same time as i feel the lack of coffee in my body weakening very drive to muster the question... so... instead i continued driving to the next Tim Horton all hot and bothered thinking to my self... I WILL HAVE VENGANCE!

[protected]:30am.

Door were open 5 minutes ago, made my mobile order and now can’t get in they locked the door. doors are always closed. Not allowed to make mobile order, they scream and say go through the drive through like everyone else! Bad service. Very long wait, drive through always over 45 minute wait.

Please do something about this, they are getting worst and worst. What is the point in having a Tim Hortons in the area if their always mean and never let us do our orders.

I ordered a caramel ice cap and was sent espresso with a drop of cream and ice. DISGUSTING.

I called and was rudely told to call the delivery driver, have him come back pick up my drink and deliver the correct one. I called and was laughed at.

I called back and spoke to yet another rude employee. I was "put on the list", but was definitely made to feel like a liar.

This is the second time in a row I've not gotten the correct order. Make no mistake, I will NEVER spend my money at Tim Hortons again.

While ordering my coffee today at a local Tim Hortons. The server informed me that I will have to pay for an extra cup so my husband can split an EXTRA LG while sitting in your store. But the server is not allowed pull apart the two cup that are stuck together. We usually buy 2 EXlgs, one to have in store and the other to have the next morning at breakfast. I understand that you no longer offer ceramic mugs when having coffee in the store.

I already pay 5.11 per visit. Another thing if I buy 2 ex lg coffee separately I pay 4.95, So where does 5.00 come from. We customers are no clueless.

I have been visiting Tim Horton's since the original was opened in Hamilton many years ago. Currently now living in Northern Ontario in town of Lively. Utilizing that facility for drive through or sitting inside it has become clear changes need to be made for my group of friends to continue utilizing this spots facilities. I will list just a few of the concerns we experience on a daily basis:

1. The floors are like a pig sty. No one takes a broom or mop to the floors during the day.

2. During the evening hours there is no set time for open and close. Sometimes 6pm. some times 8 pm depending on staff issues. At 8 they inform us it is time to leave you have 2 minutes to complete your coffee and doors will be locked.

3 The tables are not cleaned and when we ask for a table to be cleaned we are given a rag to complete the task. REALLY

4. With concerns to COVID the soap dispenser has been broken and hanging for at least 2 months. Which makes me concerned again for the cleanliness of the store.

5 At evening hours there are young kids working with no management available. During are sitting for coffee they have loud rap music playing which we have asked to be turned down. The staff are playing tag and carrying on loud conversations with friends sitting at tables.

6. With that in mind the kids a group of 10 have purchased a drink from across the street and sit at 3 or 4 tables so others coming in have to leave or sit at one of the dirty tables. Shouldn't a Manager or Lead hand put a stop to this going on.

7. No management is on duty or providing proper service training to staff. We know this from the signs posted on door outlining the time they are closed on a random basis due to staff issues. Secondly by the carrying on that these kids due during their shift or handling of customers. Certainly the kids cannot be held responsible for these complaints or lack of cleanliness, it is strictly a management issue which needs to be addressed. Cannot imagine leaving an ongoing business running with no management present on nightly basis.

8 Our small group of friends decided to try another Tim Hortons to see if there was a difference. We didn't stay long enough because floors were not swept and tables were sticky and dirty. Along with that a women had diffculty paying because the pay machine was dirty and sticky and had to have an employee wipe it so she enter her pin.

9. I find the service and quality you are providing have diminished greatly over the years. We can blame some of it on COVID but if you have people working behind the counter and they play tag, yell at each other from one end to the other and joke with unpaying friends sitting inside, I would think they have time to clean tables and sweep floors. With that in mind your staff do it strictly because management doesn't instruct or just don't care your franchises are heading on a downward spiral.

Bob Taylor

I ordered two donuts, one plain old fashioned and one chocolate glaze from the Tim Hortons at 424 Main Street, through delivery service and did not receive them. I am located at 130 South Elmwood Avenue in Buffalo, NY. Order number 9922. Order date was August 8th 2022.

I just came to drive Tim Hortons drive thru

I ordered 2 everything bagel DOUBLE toasted with butter and cream cheese and I I also asked for steep tea but I got an expired coffee

How do I know that coffee is expired?

I worked as a manager of Tim Hortons 2 years back That’s why I can differentiate

This poor quality of service is not acceptable

These people have screwed my overnight shift

I am leaving near Tim Horton 52-king street, saint john new Brunswick, I used to take my coffee and stay relax after working days. Today, one of the staff asked me to leave the restaurant if I did not order for another order, I am allowed to stay here for only 30 minutes per order, I did ask her, where it is written something like this, I never heard about it, she told me , it is a new rules and will be published soon, and asked me to leave the place, and explain that, I am seating in special chair every time I went there to stair on the working staff ( they me be sick people), you need to make sure about how the staff are trained to deal with customers and how they try to understand them and show more respect to the customers.

10 Cow Bay Rd, Eastern Passage N.S. This is the location that I have issue with. Today I waited 20 minutes in their drive thru (which is pretty normal) 10 minutes was behind the car at the window. I finally turned my car off & waited. Multiple orders out of this car & 2 drinks & 2 food orders had to be returned & refilled. The truck behind me was able to back up & get out of line to leave but they had already taken his order. I have spoken to the manager before but she comes off very defensive & very rude. Absolutely no people skills. Thank you for your time.

We were in Tim Hortens 45St Wasaga Beach Ont yesterday Aug 4th,2022 at

12:30pm.

There was not a clean table to be found and the garbage was just over flowing and the floors should have been cleaned. I had to clean my own table.

I could understand a little bit better if they were short staffed for it was really busy but that was not the case. They always seem to have the time to stand around and talk. Do I really need to go to another Tim Hortens in the area which I know are always well kept. They should all be clean.

In the last week I have been to four different Tim Hortons in the Toronto surrounding area and your product, harvest breakfast sandwich, has not been available. As a person who likes to eat vegetarian, and loves the other offerings from Tim Hortons, I find this very frustrating Trying to eat more healthy. Again, this is not one specific location but several. Whether it’s lack of demand or too much demand, I find it unfortunate that every time I go to enjoy this very good product, it’s not available. I appreciate the vegetarian options that you are putting forward and want to take it vantage of them.

We have had ENOUGH! LOCATION 2434 CLEARBROOK RD ABBOTSFORD BC. Last time we placed and order for two Bagel belts and two drinks, we get home and neither has egg. My husband drives back. And he gets attitude, girl takes them back gives him two new ones. One had no bacon. So, he goes back THIRD time. No apologies. Nothing. And gives him third one to replace first one.

Another time I got totally wrong coffee order and wrong sandwich totally... don’t know why we go back here, except its close.

TODAY. Order #409 drive thru we order two breakfast sandwiches on biscuit and one of them is a ripped torn partial top not even a full top of a biscuit. They must have eaten rest of it.

We will be leaving a google review. And will never shop at this tims ever again. Do they never give sleeves either anymore unless you ask? Are they mandated to take my order and tell me to drive ahead of window and wait. No ones behind me? Are they not supposed to cut a toasted bagel in half? They never ever ever do? I could go on and on...with issues on almost every order. Today we had enough. We are letting you know only a fraction of the issues we have with our local Tim’s.

Is filthy dirty restaurant they are operating in Kingston Ontario we need the health department there! Filthy filthy filthy dirty bathrooms restaurant disgusting! Garbage fall out of toilet paper place hasn’t been washed or clean since probably it was opened.

The health department needs to be called they need to be shut down, I thought Tim Hortons had more control of their franchises!

I'm a former employee of Tom Hortons. And I have been yelled at I've been bullied, embarrased by one of my supervisors. This happened on July 28, 2021. On 2 occasions that day , the supervisor that was on duty. I asked to go on my break. He said no. Do I said ok. He then changed his mind and said go on your break but not in kind words. I was finishing up the tables, when he came back to the dining room and yelled. Go on your break. That I have 15 minutes. I usually have half hour because of my meds and eat. But he never let me.In front of customers.

On Saturday, July 30th, 2022 my partner and I went to Tim Horton's at 670 Wonderland Road, North in London, Ontario, Canada.

We tried to leave by the exit but it was blocked by 7 young men on the walkway outside. Two were sitting in lawn chairs, others were leaning on nearby cars and one had a stick. We went out the entrance and I said to them "Why are you sitting there? You should move on." The one with the stick started to smack his hand with it and said to my partner "You better tell your woman to keep her mouth shut." My partner yelled "Don't even go there." We left.

There was something threatening about them and it was obvious their intentions were not good. This was not a good situation for the employees in the store or their manager.

Just went to Tim Horton in Kars Ontario canada and ordered 2 bacon turkey club meals and drove all the way back home and there is no bacon in the sandwiches?

I'm not one to complain as this is not the first time I've had issues but this is not acceptable.

This happened on the 30th of July.

It's just very dissapointing to pay for something (especially with the price of food these days) and not realize you don't have it until you get home..

Would appreciate some sort of compensation.

Michelle Robertson

[protected]@msn.com