The Wall Street Journal
reviews and complaints

I remember when I decided to sell my house back in May of this year, I had also decided to cancel my subscription to The Wall Street Journal. I called their customer service hotline to do so, however, the representative I spoke to was so adamant about having it on automatic renewal. Despite my repeated insistence that I wouldn't be able to receive the deliveries since I didn't know where I would be moving to, the representative still managed to convince me to subscribe.

Fast forward to two days ago, I was surprised to find an e-mail in my inbox stating that my delivery has resumed. Baffled, I responded to the e-mail stating my subscription was cancelled since May. To my surprise, I received yet another e-mail yesterday telling me to call customer service to cancel my subscription -- even though I had already done so in May.

So, I decided to give the customer service hotline number another try. To my dismay, I had to speak with four different people located in Bangladesh before getting my issue resolved. I was promised an e-mail confirmation of cancellation but still haven't received it up to this day.

It's a shame because I really enjoyed reading The Wall Street Journal. In my opinion, it's the best daily publication around. But, I just can't stand their strong-arm tactics and deceitful customer service and sales department any longer. I'm afraid I have to call it quits on this publication for good.

I have to say folks, I am less than impressed with The Wall Street Journal (wsj.com) - they really missed the mark for me. Being a college student, I needed it for my class, and honestly, the first few months were free. But can someone tell me why it suddenly cost me $40 to keep up the subscription after that? That's not chump change, and it was a real problem.

I called more times than I can count to try and cancel this thing after my class was over. They always said the same thing, "we'll just switch up your subscription plan instead of canceling" and I was stuck on the phone for like a whole hour at a time every time. Frankly, it was starting to drive me mad, and I just didn't have the extra cash to throw around either.

This all started a year ago, and it was only once my dad stepped in to help me call customer service that I finally got it canceled. I had tried to be firm, but for some reason, they just wouldn't listen to me. To make matters worse, even after I stopped using the subscription in March 2020, I still spent over $100 on it!

I can't help but wonder if these customer service reps were getting commission - they seemed way too eager to push me to keep the subscription instead of canceling it. Honestly, it's just so unfair - I feel like I got scammed by them.

All I can say is, if you're thinking of subscribing to The Wall Street Journal (wsj.com) - be careful! The only way to cancel is by calling, and it's just not a fun experience. I wouldn't recommend it at all.

I must say, I am very content with the online version of wsj.com; however, my review of their newspaper delivery service is a mixed bag. You see, I placed my order for the hard copy of The Wall Street Journal around the 15th of December last year, and it's now the 22nd of January this year, and yet, to my disappointment, I still haven't received the physical copy of the newspaper.

To be fair, I did make several calls to their customer service hotline to enquire about the delay, but every time I was told to wait a few days for the delivery to start. After a few calls, I started to become slightly impatient, and that's when I started asking for some straight answers. Interestingly, on my fourth call, I was told that the courier had died, which was a bit unnerving, but by the fifth and sixth call, I received no answers at all. Instead, they placed me on hold, and when I finally got through to an agent, they refused to transfer me to their supervisor.

Honestly, I am a very understanding person, and I am fine with waiting for the physical copy of the newspaper to arrive. But what I find really frustrating is the lack of communication and transparency from their customer service team. All I want is to speak with someone who can give me a clear answer regarding the status of my newspaper delivery. Moreover, I didn't realize that getting a print edition of the paper delivered would be an arduous task.

What's more, I was disappointed to learn that they don't refund your money if you stop your subscription, instead, they just keep delivering the paper, even if you don't receive it physically. It's quite frustrating when you pay for a service and don't receive the benefit of it. Overall, I hope that The Wall Street Journal will look into these issues and improve its customer service and delivery operations, so that subscribers like myself can receive the physical copy of the paper without any hindrance.

I had a bad experience with The Wall Street Journal's customer service. I called at around 4:40 PM EST and spoke with Joshua. I explained that I wanted to cancel my subscription, but he told me that WSJ doesn't cancel subscriptions. He said he could only change my subscription renewal date. This answer didn't satisfy me, and when I asked him about it, he repeated the same answer. We went back and forth for about 20 minutes, and I felt like he was giving me the runaround.

I asked him for his name, but he refused to give it to me at first. Eventually, he said there was a survey at the end of the call and asked me to stay on the line for it. But as soon as I agreed, he hung up. I felt like he was trying to avoid getting a bad review.

Overall, Joshua was absolutely terrible to deal with. I decided to call back the customer service number, hoping to speak with someone else. Thankfully, the lady who answered the phone was much more helpful. She was able to cancel my subscription right away, without giving me any trouble.

Despite my frustrating experience with customer service, I have to say that I otherwise enjoyed my time with The Wall Street Journal. The website, wsj.com, is easy to use and navigate. There's plenty of content to explore, and I appreciate that much of it is focused on business and financial news. I feel like I learned a lot by reading WSJ articles and keeping up with current events.

One thing that stood out to me was the quality of the writing. Even though the subject matter could be dry at times, many of the articles were surprisingly engaging. I found myself getting sucked into long-form pieces and investigative reports that I might not have read otherwise. It's clear that the WSJ takes its journalism seriously and employs some very talented writers and reporters.

All in all, I would recommend The Wall Street Journal to anyone looking for a reliable source of business and financial news. However, if you do need to contact customer service, be prepared for the possibility of a frustrating experience. Hopefully, you'll have better luck than I did.

This publication has been on a bit of a decline since Murdoch purchased Dow Jones from the Bankrofts. The editorial board, admittedly biased to the right, has become a bit of a whiny bunch. But thankfully, the news reporting section has stayed independent because the Bankrofts wouldn't allow Murdoch to tamper with it. Although, the headlines can still be a tad misleading while the main content remains objective.

The comments moderators leave a lot to be desired. It seems like they hired some frustrated journalism students from the street, and they sometimes make random decisions that antagonize readers. The supervision of these moderators is scarce at best, so they get away with things they shouldn't.

Furthermore, paper deliveries are now contracted out to local newspapers, which aren't the same as the old days when the Journal had its own circulation managers and provided double-bagged porch delivery at no extra cost. Customer service has gone downhill, too, with the home office-based service being replaced by overseas call centers with spur-of-the-moment representatives who are poorly informed and often rude.

But even with all its faults, The Wall Street Journal remains a staple of American journalism. As a subscriber for the past 25 years and reader for the past 40, it pains me to say goodbye to it.

So I gotta admit, I'm not one to usually leave a bad review, but I just had to get this off my chest. I mean, I was trying to cancel my subscription to The Wall Street Journal (wsj.com), and let me tell you, it was a whole ordeal.

They said I had to call to cancel for "security reasons" which, okay sure, I get the whole protecting-my-private-information thing, but seriously? I didn't see any risks involved with canceling my subscription that weren't already there when I signed up. It just seems like they're trying to make it as hard as possible for people to cancel and keep raking in those subscription fees.

I mean, come on now, they have this fancy online subscription service that's supposed to be seamless and easy to use. But then when it comes to canceling, suddenly I have to make a call (and pay applicable charges, mind you) just to get them to stop taking my money every month? That's just bad service, plain and simple.

And here's the kicker: turns out I can't even reach the number they gave me to call! I mean, seriously, what am I supposed to do now? Especially since I live internationally, so I gotta shell out even more cash just to get through to these guys. It's just not fair.

Honestly, I don't know how this kind of thing isn't illegal. It just seems so shady and underhanded to me. And to think this is coming from a publication that's supposed to be reputable and trustworthy. It's just disappointing, you know?

So all I'm saying is, if you're thinking about subscribing to The Wall Street Journal, just keep this in mind. Don't get roped into something you might regret later on. Me, I had to resort to blocking my payment card just to make sure they don't get their hands on my cash ever again. And that's not something I should have to do.

The thing about news is that we all need it, whether we admit it or not. If you're anything like me, you're always on the lookout for the next big story, the scoop on the latest political scandal or the rundown of the most recent economic developments. And that's why I signed up for the Wall Street Journal, or WSJ for short. I mean, it's a respected publication with a strong emphasis on economics, so it seemed like a no-brainer. But let me tell you, dear reader, that subscribing to WSJ turned out to be a nightmare.

First of all, let me just say that I was really excited to get started with my WSJ subscription. I had high hopes for the quality of journalism and the coverage of economic issues. That's why it was a bit of a shock when I realized that the customer service was completely useless. I had canceled my subscription after my class ended, but somehow, I was still charged the next month. After contacting customer service, they promised me a free 3-month subscription, but come May 2021, the charges started appearing again. This was incredibly frustrating, so I called them back and demanded that they cancel my account for good.

Well, they did cancel my account - or so they said. But imagine my surprise when I saw charges coming through all the way to December for a subscription that I hadn't used in over a year. It was like they were charging me until my grandkids would be in college, or something. When I called them up again to demand a refund, I was met with the same useless apologies and excuses.

Maybe it's just me, but I think that a company that can't even handle something as basic as a subscription cancellation and refund doesn't really deserve anyone's business. It's not like I was asking for something unreasonable - I just wanted my money back for a service that I wasn't using. But instead, I got the runaround and a lot of empty promises. To be honest, if this is the way that WSJ treats its customers, then I wouldn't recommend subscribing to them - think of the hassle and frustration you'll save yourself!

So yeah, that's my N of 1 experience with WSJ. Take it for what it's worth, but I think that there are better options out there for people who want reliable news without all the headaches. Personally, I'll stick with NPR or some of the other great news sources out there. At least they know how to treat their customers right.

So I heard about The Wall Street Journal (wsj.com) from my wife, who got some of her work published in it. She was pretty excited about it and was eager to check out the layout of the magazine. Lucky for us, the WSJ offers a 3-month subscription for just a dollar, so she thought it would be a good idea to subscribe and then cancel it after she saw her article.

But it turns out that canceling the subscription wasn't as easy as it seemed. There was no option available online, so my wife had to email the customer support team. However, there was no reply from them for quite some time, and so she had to follow up.

Finally, after 3 months of waiting, she received an email from WSJ, letting her know that the only way to cancel the subscription was to call them directly on their customer service number. This email came on the same day that they charged our card, which we thought was a little sneaky.

We then reached out to our bank about blocking the subscription for future payments, but they informed us that this wasn't possible. The only solution they offered was to cancel the debit card altogether and get a new one. It was super inconvenient for us.

After some research and reading through some anecdotal accounts on Reddit, we realized that this was a standard practice that WSJ followed. Many people on Reddit even suggested changing the billing details to a California address. Apparently, this would bring up a subscription cancellation option, which they were legally obligated to offer in the state of California. It was shocking to learn that WSJ was not providing such an option to other customers.

All this made us realize that Dow Jones, The Wall Street Journal's parent company, was knowingly and willingly acting in bad faith. It was pretty disappointing to witness such practices from a reputed company like WSJ.

I gotta tell ya, this site called The Wall Street Journal (you might've heard of it) ain't exactly got the best customer service. So I'm in school, right, and I need to read some articles for a project or whatever. They don't even have a student subscription option, which is a total bummer. So I'm forced to get a regular subscription for just a couple articles.

Fast forward a bit, and I'm ready to cancel. I call up customer service the day before they're gonna charge me again (like any responsible human being would do), and the person on the other end just hangs up on me when I say I wanna cancel. Rude much?

But I'm determined to cancel, so I call again the day I'm charged. This time, it takes forever for the person to even find my account. Then they gotta transfer me to someone else to actually cancel, and that person has to find my account AGAIN. I tell him I wanna cancel because I'm not gonna be using it for school anymore, but he keeps trying to get me to change my subscription to a student rate instead of just canceling. Like, dude, I already said I wanna cancel multiple times. Pay attention.

Eventually he caves and cancels it, but he won't give me a refund even though I was charged just a couple hours earlier. I sent an email to customer service about it, but they just told me the same thing. I mean, come on. How hard is it to refund someone who just canceled a few hours after getting charged?

And let's talk about how you can't even cancel online. You gotta call customer service, which is already annoying, but then they make it even harder by hiding your account or whatever. It's like they're doing everything they can to keep people from canceling.

All in all, this was just a terrible experience. It's a shame, too, because the articles themselves are pretty good. But when a company treats their customers (especially poor college students) this poorly, it's hard to justify giving them any more of your money.

The Wall Street Journal (wsj.com) is a newspaper website that is stocked with all the latest news on finance, politics, and business. I have been using the website for quite some time and I must say that it is one of the best sources of reliable news out there.

What I find most admirable about the website is its simplicity. You don't need to be a financial expert to be able to understand the news articles posted on the site. They are written in plain language that a layman can comprehend. However, there are some grammatical and spelling errors that do exist, but it doesn't affect the clarity of the writing.

The site is also very user-friendly. The layout is easy to navigate, and the menus are straightforward enabling one to easily access the information they are looking for. The website is not cluttered with ads, making it possible to read the articles without much distraction.

One thing I love about wsj.com is the variety of news that it shares. There are a variety of topics and articles available for reading. Not only do they offer financial news but they also have a technology section, which I find fascinating. Furthermore, they have an opinion section where writers express their views on certain topics, which is something new for me.

Despite having some slight errors in grammar and spelling, The Wall Street Journal is worth using as a reliable source of news. It is user-friendly and simple to navigate making it accessible to everyone. If you're in search of a site to keep up with the latest news, I highly recommend wsj.com.

So, I heard about this news website called 'The Wall Street Journal' from a friend and thought of giving it a try. I took advantage of a so-called 'deal' they had in 2017, and without thinking twice, I went ahead and signed up. However, after signing up, I was taken aback by the actual monthly cost, which was quite high, to be honest.

I tried to cancel the subscription following their guidelines, but it was a bit tricky, and they did not accept it despite my best efforts. The next thing I knew, I was being billed over $40 every month without realizing it! After two years of being misled, I finally figured out that it was The Wall Street Journal who had been billing me all along, and to add insult to injury, they had been using a false email address linked to my account!

I'm not kidding; it was a typo! Can you believe it? I was really angry when I found out about this shenanigan that the WSJ was pulling. This kind of behavior can drive anyone up the wall! I was livid and demanded a refund for all those months I had been billed for nothing by the WSJ. But, to my surprise, they refused to return even a quarter of the amount they took from me despite using a false email address!

In conclusion, I would strongly advise against subscribing to The Wall Street Journal, as they are untrustworthy and deceitful. Nobody wants to deal with false billing and shady practices; it's not worth the hassle. There are better and more reliable alternatives out there that won't leave a bad taste in your mouth. So, don't make the same mistake I did. Stay away from The Wall Street Journal!

I ain't kidding you folks, if you're looking to cancel your subscription to the Wall Street Journal, you better be prepared to make a personal call to their Customer Service line. No online messages, no email requests, no chat support, just plain old phone call - and be warned, there will be a slog.

So, after navigating through their website and finally figuring out their Customer Service number, I dialled in and got myself ready for some quality tunes on the hold music. Oh boy, was I wrong! It was like an earful of nails scratchin' on a chalkboard. I must've waited for a good half hour, and when someone finally picks up, I'm thinking "Thank God!".

But then came the real kicker - the endless questions! I mean, I get it, they're just trying to do their job but it felt like an interrogation! And just when I ask to cancel my subscription, this guy tells me that he can't help me! Whaaaat?!? So, he connects me to another department, and yup, guess what? - Another exhaustive list of more questions!

I mean, I ain't no rocket scientist, but shouldn't cancelling your subscription be as easy as signing up for one? Why do they make it so darn difficult? It all seems like a sneaky way to hold on to your hard-earned cash without delivering the goods. I don't know, maybe they think it's a smart business strategy. But let me tell you, it's downright frustrating and annoying.

You would think such a high-profile publication like the Wall Street Journal could afford to make cancellations a bit more convenient, or at least less of an unpleasant experience. They call themselves a prestigious newspaper, but if you ask me, this policy feels more like a scam.

I must say that I have had quite a different experience with WSJ.com. I subscribed to WSJ to stay up to date with the latest business news and analysis.

The website is well-designed and easy to navigate. I particularly appreciate the breadth of coverage that WSJ.com offers, from breaking news to in-depth analysis and opinion pieces.

However, I did encounter a roadblock when I wanted to unsubscribe from my subscription. Unfortunately, WSJ.com does not have an option to cancel your subscription on their website.

I reached out to their support team and received a response within a day. However, I was disappointed to learn that the only way to unsubscribe was to call a phone number.

This was a bit frustrating and time-consuming. I would have preferred an easier way to cancel my subscription, such as an online option.

Despite this minor inconvenience, I still find WSJ.com to be a valuable resource for anyone interested in business and financial news. I appreciate the quality of their journalism and the diversity of their coverage.

Overall, I recommend WSJ.com as a reliable and informative source of business news and analysis. Just be prepared to jump through a few hoops if you ever want to cancel your subscription.

I've been getting the WSJ for quite some time now and let me tell you, the delivery has been all over the place lately. For the past 6 weeks or so, I've only been getting maybe 2 papers in the mail each week. That's not what I signed up for! So I've been calling the customer service hotline a bunch of times, always trying to be nice and polite and all that jazz. But it seems like nothing ever gets done about this. They just keep saying that they'll fix it, but it never happens. And here I am, stuck with a subscription that automatically renews until February 9th. Ugh. It's super frustrating because they won't even issue refunds. I thought that cancelling the subscription and then signing up again might do the trick, but nope. No luck there. This whole thing has been a real nightmare. So yeah, anyone who's thinking about subscribing to the WSJ, beware! They really don't seem to care about their customers or their satisfaction. It's impossible to get through to anyone who can actually figure out what the problem is and fix it for real.

I gotta say, I've been reading the Wall Street Journal for a while now, and man, am I disappointed. I never thought I'd be writing a bad review about them, but here I am. Let me tell you what's been going on.

So, I decided that I wanted to cancel my subscription. I thought I did it online by clicking some button that said UNSUBSCRIBE and removing my bank information. I mean, that's what you're supposed to do, right? But nope, not with these guys. They kept charging my card for three whole months. Can you believe it?

Now, let me tell you about the "cancellation" (aka sales) department. Those guys are something else. They kept trying to convince me to keep my membership, even though I clearly told them I didn't want it. I mean, come on, guys. Have some respect.

Finally, I had enough. I told the person on the phone that I was going to contact my bank to cancel the withdrawal, since they clearly weren't willing to end my subscription. And you know what I said after that? I said I was going to write a review condemning WSJ's actions. And that's exactly what I'm doing right now.

I still haven't heard back from them, but I don't have high hopes. I'm going to contact my bank anyway, because at this point, it's the only thing I can do. It's a shame, really. I used to enjoy reading the Wall Street Journal, but now I can't even look at it without feeling angry.

So, there you have it. If you're thinking about subscribing to the Wall Street Journal, maybe think twice. They clearly don't care about their customers.

I recently subscribed to The Wall Street Journal (wsj.com), and let me tell you, it's been a bit of a rollercoaster ride. As a responsible citizen, I thought it would be a good idea to stay informed and subscribe to the daily news. However, I had no idea that the subscription would grow to a whopping 38.99 a month! And to top it off, I had also signed up for their wine subscription through Pay Pal, which only added to the confusion.

I ignored the emails from Pay Pal for months until I finally decided to check out all the subscriptions I was paying for. To my surprise, I had been paying a pretty penny for the WSJ subscription, thanks to the lack of communication about the end of the introductory rate. If only they had contacted me in a timely manner, I could have avoided continuing at that price.

When I reached out to customer service, I was met with no intention of settling anything with me, but rather an attempt to get me to use their iPad and iPhone apps. Crazy, right? It's just common sense to check your statements and keep an eye on your subscriptions, but the business world knows that some of us let things slide.

Despite the confusion and frustration, I will admit that the content on wsj.com is top-notch. The articles are well-written and informative, covering a wide range of topics including finance, technology, politics, and more. The website itself is easy to navigate, with a clean and simple layout that makes finding what you need a breeze.

All in all, if you're considering a subscription to The Wall Street Journal, just make sure you know what you're getting into. Keep an eye on those rates, and don't be afraid to reach out to customer service if you have any questions or concerns. And remember, check your statements!

I wasn't too thrilled with The Wall Street Journal when I tried to unsubscribe. It was tough! Like they think that their writing ain't enough to keep you coming back for more. But I actually liked a lot of the articles. The stories were good and I could tell the writing was top-notch. But you know, sometimes you just gotta quit something. And trying to unsubscribe from The Wall Street Journal was a real pain.
For real - they don't even pretend to let you unsubscribe by email. You gotta call them up, during their work hours, and use an international number. What gives? Wouldn't you think that a company so big and well-respected would make it easy to leave? But no, they gotta make it hard. And that really grinds my gears.
I don't know if I can recommend this paper to anyone now. They just don't treat their customers right. If I can't unsubscribe eventually, I might just have to call up my bank and tell 'em to block any charges from The Wall Street Journal.

I remember signing up for a subscription with The Wall Street Journal on October 18th, 2020. The pricing for the subscription was low, only $4 a month for the digital version. I was pleased with the deal and was excited to have access to the highly-regarded journalism that The Wall Street Journal is know for. However, as the initial scurry of signing up subsided, I started to worry about what would happen when my subscription was nearing its end.

The Wall Street Journal made it clear that, once the introductory year was up, my subscription would continue but at a much higher price. They stated that they would send me an email reminding me that my subscription was ending and informing me of the new price. However, I never received an email from them. I was highly disappointed and frustrated when it was suddenly evident that I had been charged ~$38 per month for my subscription. Naturally, I disputed the charge with their customer service department, and they stated that they had sent multiple notice emails.

The problem is, I never received an email. I know that sometimes emails end up in spam folders, so I checked all of my email folders- spam included- and the anniversary email was nowhere to be found. It seems like The Wall Street Journal is attempting to scam individuals like myself, and I find that incredibly unethical. If they really did send an email, it got lost in cyberspace, and now they are attempting to charge me an absurd amount for a service that I thought I had cancelled. The worst part is that I doubt I am the only one dealing with this problem. I am sure there are others who have been overcharged by The Wall Street Journal.

In conclusion, while I commend The Wall Street Journal for its excellent journalism, I am highly disappointed with its business practices. They need to be more transparent with their customers and improve upon their communication methods. Until they can rectify this situation, I cannot recommend The Wall Street Journal.

When I signed up for the WSJ, I wasn't entirely sure it was the right choice for me. But, I decided to give it a try and boy oh boy, was I in for a rollercoaster ride!

The first thing to note is that they really push their different subscription options. It's enough to make your head spin! I ended up choosing one, but I wasn't entirely sure it was for me. So, I decided to cancel my subscription. And that's when the real drama began.

I called four separate times to cancel my subscription. The first time was just a consultation but they really knew how to make me feel like I NEED the service. Then, the second time they offered to "extend" my account with no payment. However, that turned out to be a big fat lie because they still charged me! When I called back to get my refund, they said they would need "a few business days" to process it. Imagine my disappointment when over a week passed with no changes!

On my third call, I was getting a bit frustrated. The person on the other end seemed to know what they were doing because I was finally able to get my refund AND cancel my subscription in one single phone call. But, hold on just a darn minute! If they could have refunded me on my previous call, which seemed to be someone trying to keep me subscribed, then why did they tell me to wait 4-5 business days? It got my head spinning with confusion.

Despite all of this drama, I finally managed to cancel my subscription. But, I won't be using this service again. Frankly, I would not recommend it to anyone who doesn't want to go through the runaround that I went through. Be cautious when subscribing to the WSJ. And, make sure you're 100% sure this is what you want. Or else, you'll be in for one messy ride!

I recently started to use the Wall Street Journal's online platform, wsj.com, and I must say, it's been quite the experience. First of all, signing up was a breeze. I simply clicked a few buttons and entered my information, and voila! I had access to all of the content on the site.

The Wall Street Journal is known for its in-depth reporting on business and finance, and it didn't disappoint. I was able to read articles about the latest stock market trends, mergers and acquisitions, and even get insights into the world of tech, which I found fascinating.

One thing that I found a bit frustrating, however, were the pop-up ads that kept appearing. They would interrupt my reading and sometimes even cover up the text I was trying to read. I know they need to make money somehow, but it was a bit annoying.

Overall, I would recommend wsj.com to anyone who wants to stay informed about what's happening in the business world. The content is top-notch and you can trust that you're getting accurate and reliable information. Just be prepared to deal with a few annoying pop-up ads along the way.

Also, I must add that I can relate to the author's story about getting double-billed for his subscription back in 1969. It's a shame that some companies still don't take the time to fix simple errors like that and instead turn to threatening their customers. But I'm glad to report that my experience with wsj.com has been much smoother than that.