Tesla review: Tesla Model Y

Dear Tesla Team,

Greetings..

I’m writing this to express my frustration & disappointment from Dubai Tesla service center.

- I’m Ali - owner of Tesla Model Y (vin: XP7YGCEL6PB077145)

- Car was bought in Feb 2023. From Dubai Showroom.

- First issue came as follow:

- The first problem occurred when I returned from travel in June and the car was parked for two weeks without use, so I was surprised by a problem in the main steering wheel of the car, which prevents the driver from fully controlling the movement of the car because of the difficulty in turning the steering wheel and the car mileage was about four thousand kilometers only. When contacting the call center for assistance in the emergency matter, the request was rejected, denouncing the difficulty of driving the car and it was insisted from their end to drive it for a distance of about 60 kilometers, which had the possibility of exposing myself to the risk of traffic accidents.

- On 12th July the car entered to Dubai Tesla service center & fixture of the issue was done by replacing the steering wheel box.

- On 18th July another issue came up in the car where I took the car again to service center which was a crack sound from the front shift while turning the steering wheel left & right hence it was fixed somehow.

- On 6th October and based on appointment, the car has visited Dubai Tesla service center again due to some issues related to the wheels as well.

- After the analysis by Tesla technician who stated there are four issues in the car

1. Noise & vibration – front RLH tyre

2. Crack noise from car while releasing the auto stop to drive mood.

3. Front LH suspension noise.

4. While turning on curve at low speed there is a weird peeping sound from front LH.

- During my discussion with one of the service representatives at the maintenance center to deposit the car, I told them that I do not have the possibility to return to the workplace for the distance and if it is possible to provide an alternative car for use or to drop me off at the place I want to go, an apology was made that all cars are not available at the moment, so I decided to return at a later time based on a new appointment and asked to set an appointment soon so that I can finish the problem with the car and not repeat my visits to the service center repeatedly, as This began to upset me because of the many problems that the vehicle faces.

- When talking about appointments, they are often at distant times, I was surprised by another person who interferes with us in a very arrogant way that this matter is a lie and that the service reservation does not exceed three days, which upset me that it is a strange intervention and lacks etiquette of conversation, then I asked him to return to my previous reservation and how long it took, which he confirmed that it took about 15 days. But also in a dry, angry way, he gave an order to the service representative in front of me not to provide me with a replacement car since I was not qualified for that, with the astonishment of the two of us. ...

- I then requested another appointment for maintenance and left the place completely upset with the maintenance manager named Ricardo and his way of dealing that reflects the anomaly of all the so-called customer service and flexible dealing with customers

- And it's normal to ask a few questions now, was my choice of a Tesla car a mistake, I think the answer is definitely yes. Because I bought a car that would take me at a rate of once for every 5,000 kilometers to the maintenance center, which deals with customers in a harsh and arrogant way, because it is driven by a person named Ricardo who does not reflect the name and brand of Tesla, as well as the poor quality from which this car was made, and I, in turn, will prevent anyone from my friends and family from buying this car because of the negative results that follow in the maintenance center in Dubai.

Ali

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