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I contacted Telus on August 11-23 regarding a problem with the home phone line billing and Mr.Jagdeep received my complaint. Telus website submission tracking #: [protected].
The understanding was that I would be paying $4 for the line for the duration of my service agreement, agreed upon July 8 2022. Mr. Jagdeep sent me a new agreement that I did not agree upon. I complained about charges for the telephone line only. The new agreement is changing my Optic tv charges from $75.00 per month to $114.00 per month.
NO NO NO NO, I AM NOT ACCEPTING THIS NEW AGREEMENT AND I WILL NOT PAY THE CHARGES AS REFLECTED ON THE AUGUST 20 TELUS BILL.
Every time I have to resolve a billing problem with Telus I have to spend an inordinate amount of time. Please, read my august 11-2023 Email and correct the billing inconsistencies, but do not change the balance of the agreement. Last but not list cancel the new August 20-23 bill because I will go to court before I pay it.
Thank you very much
Ferdinando Masini Pieralli
[protected]@gmail.com
Submitted to Telus August 22-2023 at12:55 pm.
Desired outcome: Reinstate the July 8 2022 agreement and change the charges for the home phone line to $4 per month.
