TaxSlayer
reviews and complaints

I have used tax slayer for a few years! It states they are FREE yet I'm charged every year! This year they are trying to charge me $78. How can this be resolved?!?!

Bait & switch! Horrible for lower income! Say's it's free then after filling in all the info it sends you an e-mail conformation & switches you without your approval! I paid $64.90 for this "FREE" service! I tried twice & they switched me both times. I gave up & just paid the fee for this so called "FREE" service! I'm using *** next year. SCAMMERS!

IRS.gov lists them as a free tax filing resource for low income filers. This is a lie. I filed out my forms and they still kept trying to charge me. When I called, their representative and her supervisor claimed that it was my fault for using the irs website to get to TaxSlayer's website. When I argued the point because it was a ridiculous claim, they hung up on me.

I was extemely happy until I received our refund which was short by $88.00. I chose the no fee option all the way through the forms and at the end it never said anything about fees. So when I got the refund and it was less than expected I called them and they said that I had to pay because I had certain items on my form that charged a filing fee but nothing ever told me I was to be charged that fee. I'm not a stupid person and I read all the forms in detail so they are not up front when charging you fees...BEWARE!

My return is as easy as it gets, and this scam of a company tries to upgrade you at every screen to their 'classic' return, and makes it especially difficult to stay on the 'simply free' return. I used them for 2018 and 19, but will be going elsewhere for 2020. The worst part is they have you go through the whole process, just to tell you at the absolute very last instance, that you have upgraded, with no explanation or easy way to find out why. Classic bait and switch. Bad business practices. I've never felt the need to leave a ComplaintsBoard.com review for any company, until now.

They advertise free filing but sneak upgrade you to a charged package and make it as hard as possible to downgrade your service package. You should have seen it coming when they hid the Simply Free option at the bottom of the page underneath all the paid plans though. They claim that they only use your personal information for "products and services you specifically request or consent to", but they try to trick you into paying for service by hiding notifications that they're "upgrading" you. (Often behind an undefined asterisk.) Additionally they require you to opt-out of data collection by four third parties, it's hidden as a link in the Terms of Service.

We filed my 17 year old son's return and he had a small amount of dividends/capital gain (insignificant really). That return went through fine for filing for free for Fed and State. Then we attempted same thing for my daughter. She had even less income and less dividends/capital gains. At the very end of the process the system switched her over to "classic" and attempted to charge her for a federal return and a state return which was more that she would have even had as a refund. I wonder how many other people this happens to and just go on. It is a classic bate and switch for the public. IMHO this is why this should be handled by the government an not these companies which seem to be robbing the public.

THEY GET NO STARS FROM ME. I PREPARED MY TAXES THROUGH TAXSLAYER AND DECIDED TO ALLOW THEM TO TAKE THE FEES FROM MY REFUND. THEY THEN ALLOWED IRS TO SEND MY REFUND TO SOME PLACE CALLED *** BANK WHERE YOU ARE UNABLE TO SPEAK TO ANYONE, ASK QUESTIONS, OR INQUIRY ABOUT YOUR FUNDS VERBALLY. EVERYTHING IS AUTOMATED SYSTEMS AND LEAVE YOUR INFORMATION AND SOMEONE MAY CALL YOU BACK. AND THEN NO ONE AT TAX SLAYER HAS ANY INFORMATION FOR YOU OR KNOW WHAT TO TELL YOU AND THEY PUSH YOU RIGHT BACK TO THE AUTOMATED SYSTEM. BUT GUESS WHAT TAX SLAYER GOT THEIR MONEY THOUGH. LOL I WILL NEVER IN MY LIFE USE THEM AGAIN AND I SUGGEST NONE OF YOU DO EITHER. STICK WITH *** OR *** YOU WILL BE WAYYYYYY MORE SATISFIED. I REPEAT PLEASE DONT WASTE YOUR TIME ON TAX SLAYER THEY ARE HORRIBLE AND ONLY CARE ABOUT THEIR MONEY NOT THE CUSTOMERS

Got rejected for putting my dad who has had identity fraud happen and can't get any help from the IRS to get the IP PIN to e-file. They both go hand to hand of not being helpful and a complete waste of time. All I want is a refund so I can just file another year by mail since I am not filing this year. Waste of money, do yourself a favor and use *** someone who does care of your situation rather than use a completely capitalistic company who cares about your money and not your taxes, the situation, or you. Great job for being A rated by ComplaintsBoard.com, don't know how you are. Thank you for taking my money and not helping me one bit at all. You guys are completely worthless, you guys are the main reason why I will go out of my way and take my w-2s to an actual tax professional who will actually take care of a human being. I bet the only reason why people use you is because of the ease of doing at home. The only thanks I can give you is for nothing! Horrible service.

Upon inquiring about filing my late 2018 and current 2019 taxes i was told they would only charge me for 2018($35 aprox)and file 2019 free. I was ok with that. Had no problem with 2019 filing but after finishing my 2018 tax form i came to a page(with no directive options/aka dead end)that explained that they could not e file prior years taxes(no mention of this when i gave my credit card number couple hrs earlier)and i would need to paper file through regular mail. I didn't really have a problem with this until i realized there was no instructions on how to copy or print out the work i had finished for 2018. Again i was at a page that just explained they could not help me e file this form(no directive on how to keep my finished form or even how to print out a blank 2018 tax form so i could start over and then send it in the mail). The next day i ended up downloading the forms from different tax service(cost me $20 more)and filling out/mailing on my own. A week later i was looking at my bank statement and seen they had still charged me. I emailed tax slayer about this and they have just sent me the same email 3 times telling me no refunds(but no explanation). I have a feeling this duplicate email has been sent out to many who have been wronged like myself. If this stops anyone from giving this shady company any more money it was worth my time. And if TAXSLAYER reads this id like to say take my $35

Let me first say that I have used TaxSlayer to do my taxes for quite a few years and have never had any issues with anything! Never, have I had any issues, nothing was ever computed incorrectly, etc.. Until 2020, I entered all of my information correctly, including the stimulus information as it when and how it was asked in the TaxSlayer program. Once my return was submitted and accepted it seemed like it was taking forever for my refund. I would check the site and it would just say "being processed". I finally receive my return and it a lot less than what it was calculated to be. I messaged TaxSlayer, they say that I have to contact the IRS, it could be for various reasons. I try calling, everything is automated, but get a response that states I would be receiving a letter. I receive that letter about a week and a half later. The letter gives you a list of different reasons of why the difference, so out of the list you determine which one is the reason, mine was calculated incorrectly. Well, like I said I have done my taxes for years and have never had this happen! In reviewing some of the comments about TaxSlayer and other people having this same thing happen to them with 2020 taxes, I believe that their is flaw in their system with the Stimulus and how it was calculated. I feel that this is something that should not be on us. We pay TaxSlayer. If this is was an error in their system, then ok, we know things happen, but make it right. Make sure that we are refunded the $ we are due. Don't turn this around on all of us and say we input/entered information incorrectly! As of this point, I will no longer we using TaxSlayer. I feel after the issue I have had with them in 2020 and after reading other's comments basically being the same as mine I know that this was not an input error on my end. It is a program/system error that TaxSlayer needs to address. Thank you.

I used tax slayer entered my w2 information exact and numbers where wrong I paid for state and it was rejected irs just adjusted refund amount On round 2/12 I used the service as mentioned above the numbers I entered off w2 line for line I paid to file state return which honestly is the first time I've ever done so and this is the first time I had issue filing taxes out side of my last name having 2 parts and me only using one after my name change but my state was rejected by VA and I'm guess the system software was off due to irs actually having to adjust my return by $100 I paid to file my state and wasn't able to then they sent me an email stating I'd be able to refile at no charge but when I went to log in it prompted me to start from scratch I will never use this service again I should of stuck with hr block but it took them so long to pay out stimulus last time I was turned off but they would of never calculated my stuff wrong if there is ever a class action lawsuit i request to be included and I give permission to share my information with any law office in suit process

We filed our federal and state income taxes through TaxSlayer. We used them last year and had no problem. This year, while preparing our state income tax, there was barely any information required; suddenly the *** state income tax preparation was finished. We had no option to go back and check the information that was being submitted until after payment. After it was filed, TaxSlayer had forgotten to give $10,000 credit for line 5 of schedule 511-A. Please note that last year their software picked that up. This year it did not. In line 7 of 511-A, I was credited for $21,600 for U.S. Railroad Retirement Board benefits. I have never worked for the railroad. This was not based upon any information I had given them. The software is messed up. I was not allowed to review the return to find the errors until it had been submitted and accepted by ***.So I had no way of knowing what errors were there. Afterward I was able to view the returns and see what had been submitted. If we choose to do an amendment with TaxSlayer, we are required to pay $42 to start the process. It wasn't our error to begin with.

Left off key information and now refund has been kicked out I filed my taxes thru taxslayer on 3/28 they were accepted the same day and I opted into using their tax card for my refund. I got my card and activated it and waited for the refund. Today 4/8 I received a letter from the irs stating they had tried to deposit my refund but tax slayer bank GreenDot had rejected the funds due to the fact of 1 of the 4 not being correct(1. Account number 2.routing number 3.social security number. 4 name and address) well they submitted the deposit information to the irs so the account and routing number isn't the issue. The irs accepted them and tried to deposit it so the social security number isn't the issue. The issues is actually this I've found out my information they submitted to green dot they didn't seem to tell them the account was supposed to say ***. And it only was turned in as ***. Which is my dad. So the irs is trying to deposit my refund as *** into the account tax slayer set up as only ***. So now I'm waiting for God know how long to get my refund..all bc they set up a bank account and didn't add *** onto the account.

I used this 'free' tax service. I was told it was not free because I was 55-I had to be under 51. It is on the IRS webiste, Very misleading I sued this program from the IRS website, It was advertised as free, I was told there was an age limitation. I had to be ubder 51 years to get the program for free I was told by Customer Service. That was not the insult to injury-Tax Slayer pushed my return through and could not make me aaware of the specific FEIN issue. I ended up using my son's social security number instread of my daughters, The tax return() should have been rejected with that information specified. After being charges close to $50 for a 'free' tax filing program I feel offended twice! But here comes offense number 3-these people are charging for the amended return form. This form is FREE on the IRS website. Not for electronic filing but manually filing through the mail, Tax Slayer wants an additional 45.66 for what is essentially a free form. I take responsibility for my part in entering the incorrect social security number but all of the editing this program has supposedly built in did not help me realize what SPECIFICALLY the mistake was. If you get what you pay for, I got robbed.

Direct deposit info has changed and I filed return to update info. Taxslayer informed me they would contact me back within 24 hours and didn't do so. I was informed by the internet that those people whose direct deposit info has changed would not be receiving a paper check for stimulus in the mail. I was directed to efile a federal tax through a online tax preparation company like taxslayer. I filed the return to update my direct deposit information was informed after the tax return was filed that taxslayer would contact me back within 12 to 24 hours. After 3 days they stilled had not emailed me back so I emailed then and then they sent a email. This email stated they would not be sending my return to the irs untill the end of January. Therefore I would not be receiving any type of stimulus payment untill long after other people have received their stimulus payments. This does not seem fair. I believe that Taxslayer should have told me of this before I efiled my federal tax return, I have demanded that Taxslayer not send in my tax return and they have refused. I again demanded that Taxslayer for a second time not to send in my tax return and that Turbo Tax would be sending in my tax return. Again they refused. I believe I should have the right to do business with any company on the internet and I want to do business with Turbo tax and not with Taxslayer. They told me that my tax return through Turbo Tax would be ignored by the irs.

I used the free online tax filing via IRS website. I completed information about federal return and only wanted federal return done. It was NOT free I went through process to get federal tax return submitted. I indicated at beginning I only wanted federal. They put in questions about state return anyway. I declined state option and then it said "really because you are getting $37 back from state" so I included state return. THEN I was charged $36.04 to submit state return. I continued because federal return was worth it. Then I logged back on next day to find out that my federal (which was to be free) was rejected. And because federal was rejected, they won't file the state return even though I PAID for state return. I emailed their customer service and said since they are not going to file my state return, I want my money back. They said they won't refund me because fee was for preparation. So I paid for absolutely nothing. Why won't they still file the state return which is what I was paying for? Below is my case # with them and email reply: I wrote:Support Request Case(***)TaxSlayer.com________________________________Support Request Case(***)Support Request CaseThank you for your email request.I will be happy to assist you.I understand that you are requesting a refund of your tax preparation fees. Your account shows that your return has been previously viewed/printed or rejected. The TaxSlayer fees are for the preparation and filing of your tax return (whether you choose to e-file or view/print your return to paper file). For this reason, we are unable to offer you a refund for the services that have been provided. Our refund policy can be found on our Home Page.If you have any further questions or concerns,please feel free to contact us again.Thank you for choosing TaxSlayer!This email was sent to: *** by: TaxSlayer.com to provide important information about your account and/or online activity for which you are registered. You may receive customer service emails even if you have opted out of receiving email marketing offers from TaxSlayer.com.TaxSlayer LLC. 945 Broad St, Augusta, GA 30901 (c) 2020 TaxSlayer LLC. All Rights Reserved Thank you for choosing TaxSlayer!

charged $39 for simple filing, also, IRS deposited $600 only received $512. asked me to file 2020 tax return amendment for $44 which I don't need. on 2/12 I filed my 2020 Tax Return since it is simple and free, and because I am a low income so my filing is simple. I did everything and then I had a page before e-filing to pick the type of filing and the first box had no price the rest had prices. so the standard is free it had no price and you have to pick one either you lose everything or you pay no choice. so automatically I picked the one with no price. usually if the standard filing has value it will ask you had would you like to pay for the service fee either to be deducted from the tax refund or to charge it to a credit card. in this case I did not have this option. if there was I would pick the credit card since I like to receive my refund in full. The other point, my refund was $600 and was deposited the whole amount. when I contacted them, they informed that they charged me $39 for my standard tax return filing and the IRS had deducted from your refund and they will mail you in four weeks the reason. if the IRS deducted any amount it would deposit what was left, but they confirmed on-(where is my refund) refund was deposited in full $600 on 3/3. on 3/5 I received an email subject: TAX SUPPORT: ABOUT YOUR AMENDED RETURN. asking me to file an amended return 2020 and just type or enter 2020 in the box next to year calendar, and the following is their instructions: "We will assist you in preparing and printing your amended return. You will then need to mail this printed return to the IRS. Please see our Knowledgebase for more information about this process and for mailing instructions. Purchase of an Amended Tax Return is non-refundable". to do that they will charge $42. I don't know why all that. So I contacted them and they said sorry for the confusion that was simply a courtesy email that was sent to me. I felt their doing is like the phone scammers hit or miss. I felt that they play their smart tricks on persons who are old thinking we will believe whatever they demand. I would like to receive my refund in full, because I am not obligated for the turnarounds moves to make me pay for something that is free. and I know that the IRS did not deduct any money, if they did , they would let me know by not sending or showing the full amount in my refund status.