Sunrise Toyota
reviews and complaints

Sunrise Toyota is a great place to buy a car. I went there and they had a lot of cars to choose from. The staff was really nice and helpful. I found the perfect car for me and they gave me a good deal. I would definitely recommend Sunrise Toyota to anyone looking for a new or used car. The only thing that was a little annoying was that it took a while to get my car serviced. But overall, I had a great experience at Sunrise Toyota.

I went to Sunrise Toyota on 07//2020 to buy a car. They said it was a 2018 Toyota Corolla, but the contract was for a 2016 Toyota Corolla. I put down $2,000.00, but the contract only said $1,200.00. When I left, they put a sticker on the car that said it was a 2018 Toyota Corolla with VIN #: ***. But when I got my New York State Certificate of Title weeks later, it said it was a 2016 Toyota Corolla with the same VIN#: ***. I agreed to pay $16,452.00 for a 2018 Toyota Corolla with 26107 miles, not a 2016 Toyota Corolla with 26107 miles. They didn't explain where the $800.00 went.

My dad went to Sunrise Toyota on 1/11/22 to lease a 22 Toyota Camry from the salesman who's located at ***. They couldn't get insurance for my dad through the dealership's Allstate in-house, so they used a co-worker who helped obtain insurance through an outside broker. At this point, everything was taken care of, and my dad didn't do anything with the outside broker. To my dad's knowledge, all was well, he paid what was required, finalized paperwork presented at the dealership and left. I (his daughter) who work in insurance tried to provide him a quote on 2/23/22 to help him see if I can possibly save him some money. Upon review of the previous insurer report, I saw that not only was he not covered and hadn't been since 2/18/22, but there was another driver listed who neither my dad nor I knew who that was. After making many calls to try and find out who the driver was, we realized that his insurance company had dropped him due to insufficient underwriting info in regards to this made-up driver that the dealer had provided to assume to qualify him or provide a better rate. At this point, since my dad was unable to obtain insurance at an affordable/reasonable rate, he reached out to the dealer about the issue and asked to return the car. The dealer refused to help and told him he would have to pay a lease termination fee of $8,000. Once we heard this, we tried to step in to assist my dad since there's a language barrier and have been passed around the dealership with promises of calls back that we never received. We believe that this dealership was so concerned about closing the deal and making their commission that they committed fraud by trying to do whatever was necessary to obtain the required insurance for this client by lying to the insurance broker.