Stone Butterfly Interiors
reviews and complaints

So, I bought a table and some chairs from Stone Butterfly Interiors back in November. The table was alright, no complaints there, and the delivery was pretty smooth. But, when the chairs arrived, they were covered in a thick layer of dust and had scratches all over them. I was pretty disappointed, to say the least.

I tried reaching out to their customer service, but they hardly ever got back to me. It seemed like they didn't really care about sorting out the issue. It's a shame, really. I'm sure some people have had good experiences with Stone Butterfly Interiors, but I wouldn't recommend taking the risk. You're probably better off looking for furniture elsewhere.

I've been wanting an egg chair for a long time, and I finally took the plunge and ordered one from Stone Butterfly Interiors. I placed my order just 5 days ago, and to my surprise, it arrived at my doorstep in just 3 days! The Customer Service Manager even called me on the day of my order to let me know that their own driver would be delivering it. And let me tell you, the man who delivered it was a real gem. He was super friendly and even helped me get it into my house.

Overall, I had a great experience with Stone Butterfly Interiors and would definitely recommend them to anyone looking for stylish and high-quality furniture. Their customer service is top-notch, and they really go above and beyond to make sure their customers are happy. So if you're in the market for some new furniture, be sure to check out Stone Butterfly Interiors!

Stone Butterfly Interiors has a customer service that is kind and helpful. The products are okay to good, but there were some missing screws and screw covers when it finally arrived. The homepage says that the product is "in stock," but don't believe that. I ordered on August 8th, 2021, and the delivery was dispatched from their warehouse on February 2nd, 2022. That's half a year! Some weeks were due to Covid-19, but the rest remains unclear and was very annoying. I don't know how many times the shipping got put off to another date, again and again. I won't be ordering from them again.

I ordered a dining table and chairs from Stone Butterfly Interiors back in November, with the promise of delivery in time for Christmas. However, I was left feeling disappointed and frustrated as I repeatedly tried to contact them, only to be fobbed off and ignored. I never received the promised call back and my numerous emails went unanswered. It was a truly appalling lack of customer service.

But, after leaving a review expressing my dissatisfaction, I was pleasantly surprised to receive my furniture just a few days before Christmas. However, my joy was short-lived as I noticed that two of the seat pads were flawed. I immediately emailed Stone Butterfly Interiors and was pleased to receive a response within the hour, promising replacements.

Today, I am happy to report that the replacements have arrived and I am finally able to enjoy my new dining set. While the initial experience was frustrating, I am hopeful that this signals a better approach to communication and customer care from Stone Butterfly Interiors.

I gotta say, Stone Butterfly Interiors (stonebutterfly.co.uk) is the real deal! Last week, I got my bed delivered with their white glove service and it was perfect! The guys who assembled it were quick and didn't complain about the tight space they had to work in. We're in the middle of some renovation works, so I was worried they'd be annoyed, but they were total pros!

The quality of the bed is top-notch, way better than the other ones we looked at before deciding on Stone Butterfly's range. Sure, it took a few weeks to arrive, but I didn't mind since we're in the middle of renovations anyway. Plus, it's hand-made to order, so I guess that always adds more time. But let me tell you, it was worth the wait! This bed is my dream come true!

I'm so happy with my purchase that I just had to write a review! Stone Butterfly Interiors is definitely a company you can trust to deliver high-quality products and excellent service. Thanks, Stone Butterfly, for making my dream bed a reality! Karen (The White Cottage)

I gotta tell ya, I had a pretty rough experience with Stone Butterfly Interiors. I mean, I ain't one to complain, but when it comes to customer service, these guys are a real letdown. And let me tell ya, that's just the tip of the iceberg.

So, I ordered a couple of them fancy Eames chairs from these guys. Now, I ain't no expert in furniture assembly, but I figured I could handle it. But when I got the chairs, I noticed that the nuts and bolts on one of them were loose as a goose. I mean, they weren't tightened at all!

Now, I don't know about you, but I don't think that's the kind of quality you expect from a company like Stone Butterfly. So, I tightened them up myself and thought that was the end of it.

But then, my wife, who was pregnant at the time, sat down on the chair for the first time and BAM! The chair collapsed and she fell right on her keister. I mean, it was a real disaster.

So, I called up Stone Butterfly and told them what happened. And you know what they said? They said that the chairs were "self assembly" and that they had nothing to do with it. Can you believe that? I mean, they sold me a faulty product and then refused to take any responsibility for it.

So, let me tell ya, folks, if you're thinking about buying anything from Stone Butterfly Interiors, I'd think twice. They don't care about their customers and they don't stand behind their products. Save yourself the trouble and go somewhere else.

Went to Stone Butterfly Interiors just before the second lockdown hit and boy was I impressed! The showroom was looking spick and span, and although it wasn't the biggest showroom I've ever been to, it had everything I needed on display. I was on the hunt for a new table and chairs and I was not disappointed. There was a stunning large oval marble table with some tulip chairs that caught my eye straight away. I was so impressed with the set up that I just had to have it. I was told that my set would arrive before Christmas and I couldn't be more excited! I'm so glad I went in before the lockdown, otherwise I might have missed out on my pre-Christmas delivery.

I was pleasantly surprised to find out that Stone Butterfly Interiors also makes beds. They have some really nice designs that I'll definitely be checking out next year when Christmas is over and my bank balance looks a bit healthier. All in all, I had a great experience at Stone Butterfly Interiors and I can't wait to receive my new table and chairs. Highly recommend!

So, let me tell you about my experience with Stone Butterfly Interiors. My partner and I are in the middle of a kitchen extension and we thought it would be a good idea to start ordering our interiors, such as light fittings and dining chairs, before the building work was completed. Unfortunately, due to the lockdown, our building work had to stop and we were left with a house full of dust and mess. We decided to leave all of our packages and boxes in an unused room until the work was completed.

Last week, we finally managed to complete the work and started to unpack our interiors. We ordered four dining chairs from Stone Butterfly Interiors, but unfortunately, one of the chairs was badly damaged. We tried to contact them by phone, but it just rang out unanswered. Eventually, we managed to get through to someone by email, but they bluntly refused to help us because the order was placed 10 weeks ago. I understand that under normal circumstances, this would be well out of the return or replacement window, but given the current climate, I would have expected a slightly more helpful response.

Despite this, I must say that I was happy with the undamaged products that we received from Stone Butterfly Interiors. However, due to their poor customer service, I won't be using them again in the future. This may be slightly short-sighted on their part, as we have six more rooms to furnish, but I just can't risk receiving damaged products and being left with no help or support.

Overall, I would say that the product itself is good, but the customer service is poor. I hope that Stone Butterfly Interiors can improve their customer service in the future, as it would be a shame to lose customers due to something that can be easily fixed.

I recently had an experience with Stone Butterfly Interiors, and I have to say, it was not a positive one. I was initially drawn to their website because it stated that they had a 4-5 day delivery time, which seemed reasonable to me. However, when I placed my order, I was informed that the item I had ordered was not in stock. This was frustrating, as I never would have ordered it if I had known it wasn't available.

To make matters worse, the website still allowed me to place an order for the item, even though it was out of stock. This is simply unacceptable, and I believe that the website should be updated to reflect the current stock levels.

I requested a refund for the item, which I was told would take 3-5 days to process. While I understand that COVID-19 has caused some delays in shipping and processing times, I believe that the website should still be updated to reflect these changes.

To my surprise, I received a call from Stone Butterfly Interiors today, in which I was berated for leaving a 1-star review. The representative I spoke to was incredibly rude, and when I tried to explain my frustrations, she interrupted me and told me that I was no longer a customer. This was incredibly unprofessional, and I was taken aback by her behavior.

Furthermore, she accused me of wanting compensation for my troubles, even though I had never mentioned anything of the sort. I simply wanted to express my frustration with the website and the lack of communication regarding stock levels and shipping delays.

I have since checked the website, and I see that the item I ordered is still available for purchase, even though it is out of stock. This is a clear violation of trading standards, and I am considering taking further action.

Overall, my experience with Stone Butterfly Interiors was poor, and I would not recommend them to anyone. The website is misleading, the customer service is rude and unprofessional, and there is a clear lack of communication regarding stock levels and shipping delays.

I recently made a purchase from Stone Butterfly Interiors, specifically a Butterfly stool on January 24th, 2021. The website indicated that the item was in stock and I was expecting delivery in 6 weeks. However, on January 25th, I received an email stating that the website was not showing accurate lead times due to the lockdown and working from home. They suggested that I might want to consider ordering an alternative product. I responded by requesting that they cancel my order, but unfortunately, they ignored my email.

I didn't bother to follow up until March 8th when I contacted them again. They informed me that the shipment was due to arrive early the following week and that DPD would contact me by the end of the week. Unfortunately, nothing happened, and I had to call them again on March 19th. I was on hold for 15 minutes, and I was told that I was third in the queue, then second, and finally, first. However, I was eventually put through to voicemail after waiting for so long. I left my contact details, but nobody bothered to get back to me.

I tried calling them again on March 26th, and I was on hold for another 15 minutes. I was told that I was first in the queue and that my call would be answered by the next available agent. However, I was put through to voicemail again. All this time, the item I ordered was still showing as in stock on their website, which is clearly not the case. It seems like they are intentionally taking orders for items they know they can't fulfill.

I regret not paying attention to the negative reviews before placing my order. It's frustrating to deal with a company that doesn't communicate well and doesn't seem to care about their customers. I hope they can rectify their issues and improve their customer service in the future.

Ordered from Stone Butterfly Interiors back in June and finally received my order today. Was pretty disappointed to find out that there was no offer of discount or credit, which was a bummer. Gotta say, wish we had read some reviews before placing our order. Definitely won't be ordering from them again.

So, I decided to give Stone Butterfly Interiors a try and ordered a desk and chair. But, man, was I let down by the quality of the desk! The kegs were all wobbly and the leg supports just couldn't hold up. I mean, come on, I expected better than that! I had to go and hire a carpenter just to fix the joints with some L shaped brackets. It was a real pain in the neck, let me tell you. All in all, I wouldn't recommend this company to anyone.

I gotta say, I ain't too impressed with Stone Butterfly Interiors. We bought some furniture from them, but it was straight up garbage. Like, I'm talking poor quality, falling apart kinda stuff. So we decided to return it, and they said that was cool. But now, it's been two whole months and they still ain't given us our money back. They keep saying that accounts gotta talk to management and vice versa, but it's just a bunch of BS if you ask me. This company is a total scam, and I wouldn't recommend them to nobody. Stay far away, folks.

So, I ordered some chairs from Stone Butterfly Interiors, and they said they had them in stock and would be delivering them to me within a week. But, guess what? They never showed up! I had to call them up and ask what was going on, and they told me that the chairs were coming from overseas and were delayed. But, nobody bothered to let me know about this! It's been 8 whole weeks now, and I still haven't heard anything about my delivery. I'm having to chase them up again!

I bought 6 chairs from Stone Butterfly Interiors and they said they had them in stock. But it took them 2 whole months to send me all of them. They kept making excuses and one of the chairs was even damaged when it finally arrived. They said they would give me a 10% refund for all the trouble, but that was during their Black Friday sale when everything was already 10% off. So basically, they didn't do anything to make up for all the hassle they caused me. I wouldn't recommend this company to anyone. They're just a waste of time.

I went on the Stone Butterfly Interiors website and saw a stool that I really liked. It said it was in stock, so I ordered it right away. After waiting for 2 weeks, I got a bit worried that it hadn't arrived yet. I decided to reach out to them and ask what was going on. They told me that there was a delay because of some bad weather in the country where the stool was coming from. I was a bit disappointed, but I understood that these things happen.

After another 2 weeks went by, I still hadn't received my stool. I decided to reach out to them again and ask for an update. This time, they told me that the stool was now in customs. I was starting to get frustrated because I really wanted my stool, but I knew that it wasn't their fault that it was taking so long.

Another week went by and still no stool. I reached out to them again and asked for an update. This time, they told me that there was another delay because of the weather. I was getting really fed up at this point and decided to ask for a refund. I sent them 3 messages asking for a refund, but I haven't heard back from them yet.

Overall, I'm really disappointed with the service I received from Stone Butterfly Interiors. It's been over a month since I ordered my stool and I still haven't received it. I understand that there were some delays because of the weather, but I think they could have done a better job of keeping me updated. I'm really hoping that they'll respond to my refund request soon.