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Sprint Customer Care Service

Sprint Corporation

6200 Sprint Pkwy
Overland Park
Kansas
United States - 66251

Customer Support Phone Numbers

Fax:
+1 888 569 4927 1 0
Additional Email ID
executive.offices@sprint.com
 
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Sprint Complaints & Reviews

Sprint - Utah, Provo / iphone

Cl
Clark Powell on Jul 7, 2016
I have been with the Sprint company for many years. Heretofore, they have taken care of me and have had better coverage than other companies. Where I worked part-time I had coverage where no other employees did. I have a business and there was a time that I paid over $700 in one month...

Sprint / Returning phone after canceling services

Tf
t fisher on Jun 27, 2016
I canceled service with Sprint and Changed over to T-Mobile I turned the phone into T-Mobile per their request and got a new phone. Since then Sprint is charging me $565.00 so I have been in contact with them (7) times about this and they said I had to return the "free" tablet I rec'd...

Sprint - Texas, Mesquite / Contract Buy Out Promotion

Mo
Monet Wilson on Jun 20, 2016
On 04/30/2016, I switched my service from T mobile to Sprint Pcs as a part of a sales promotion being offered by Sprint PCS. I was told by my representative that all I needed was my final bill from T mobile when the final bill came in the total amount was $782.85. I submitted the bill to...

Sprint / Unlocking Request

Ja
JamesofMod on May 13, 2016
I repair cell phones and a client brought in a Sprint phone he bought from someone else to get it unlocked. (That is to make the phone available to be used with another carrier.) I called Sprint to have them unlock the phone. I gave them the IMEI number of the phone—this is all that is necessary...

Sprint - New York, Syracuse / Cellular Service

Ti
tiredofit2 on May 6, 2016
Verizon is expensive so we thought we could save some money by asking Sprint what they could do for us. We stop at a store and they say yes we can get you service for $20 less a month than you are paying for two phones but get three and add one for your son. So we get upgraded phones and...

Sprint - Georgia, Decatur / Scam/Ripoff/ False Advertisement

Tr
Trresa on May 5, 2016
Advertisement states "bring in your phone and we will switch our service to your phone." That did not happen I had to buy the exact phone. I should've left the store then but didn't.I spoke with the store manager today, but there were still issues with the account. He tried to assist me...

Sprint / Scam

Dl
DLL5 on May 4, 2016
I too got taken with the half off the bill plan. I was told one amount over the phone what it would be. Then I got a bill that was higher, when I called and spoke to someone who I couldn't understand said of course that there must have been a misunderstanding. Then changed the plan in the...

Sprint / Monthly Plan

Ca
Carynmarie12 on Mar 13, 2016
My husband is the name on the account Cassidy Shun. My husband and I were in Best Buy 3/10/16 and he was getting a phone for his mother and the sales person who we talked to said that Sprint had a promotion and we would only be paying $150 per month for three lines 25GB so we were like...

Sprint - Virginia, virginia beach / Sprint plans

Re
Reviewer41493 on Mar 4, 2016
Sprint is a fraud, false advertising company. I switched for the simple fact that once o saw the advertising TV and saw all the discount I could get, cut your bill in half bla bla bla. I fell Right into that trap. I switched and all is well till I got my bill. Of course the first bill i...

Sprint - Kentucky, London / Continued billing for expired phones

Pa
paul van wie on Feb 28, 2016
in august of 2014 I was going into alcohol treatment program. I was paying for 2 phones for my children. I could no longer pay for those 2 lines. Sprint said I had a contract until august and October of 2015. they would not work with me to reduce my $25.00 each or $50.00 total per month...

Sprint / Billing, I called and cancelled a line was still billed for that line.

Re
Reviewer74417 on Feb 18, 2016
I cancelled one of my phone lines and was still charged for the line for three to four years. Sprint customer service reps are not always veracious. I did however speak to one lady who was very nice and admitted that Sprint had not abrogated the line even after I called. I canceled my...

Sprint Pcs Cell Phone Service - California, Westminster / Fraud, advising customer of a "better " plan

Jj
jjr20 on Feb 16, 2016
Dec 2015 Westminster California authorized Sprint PCS store Upgraded to the iphone forever plan at $5 month for being a loyal sprint user. We have been with Sprint for over 15 years. James the sales rep instructed my husband that to get the best deal he would open 4 lines for flip phones (we...

Sprint - Oregon, South Beach / PrePaid Phone Card

Ja
Jay Sanger on Feb 11, 2016
I have a prepaid phone card with Sprint for several years and today I tried to make a call and was informed my account had expired. There is still money on this account and I used the card just two days ago and it worked fine. I called the # for service and was told my account was expired and cut-off.

Sprint - Kansas, Overland Park / Deceived into signing phone leases!

Re
Reviewer70566 on Feb 1, 2016
I am a Sprint customer for the past seven (7) plus years. Last month when my most recent two (2) year contract with Sprint ran out, I tried to purchase three (3) new phones in a Sprint store that were advertised online at a promotional price. (I have proof of this promotion). When the...

Sprint / Wireless service

Re
Reviewer14062 on Jan 21, 2016
When i was ordering the phone on Nov 27th 2015 they never told me they are leasing the phone and I do not own the phone. They get you to order somehow and later cencellation is a big ordeal. They did not provide the the details of agreed upon rates by email and conveniently increases it...

Sprint - Michigan, Burton / unethical behavior

Re
Reviewer21279 on Jan 13, 2016
I am the manager at Great Clips, which is located next to one of sprints corporate stores, I am also a customer of sprint. We understand you sell electronics and like to demo them for your customers but, should a young child getting a haircut hear the words "Back that ass up", through the...

Sprint / Billing

Re
Reviewer50476 on Dec 26, 2015
Sprint gave me a $200 credit on my bill and since we had just upgraded our phones and plan we thought that was the reason we got the credit so we paid the $8 bill they sent us and life went on as normal until the following month when we got a $500 bill because someone decided the credit...

Sprint Wireless - California, Santa Monica / Shady Business Practices

Bb
B.Bene on Dec 19, 2015
I was looking to help my daughter change cellular carriers from AT&T to either T-Mobile or Sprint because she needed unlimited data. On October 12, 2015 I made calls to both carriers and T-Mobile came in slightly higher in monthly charges but a better overall rating in call quality in...

Sprint Communications / Sprint's cut your bill in half program. Sprint stole my prior cell phone!!!

Ha
Harlan Idel on Dec 16, 2015
I tried Sprint's cut you bill in half program which had a 14 day trial period. I turned in my Verizon phone a Galaxy 5 and Sprint was to payoff the amount owed on my Verizon cell phone ($399) and I leased a new Sprint phone. I had problems with their service dropping calls during the 14...

Sprint - Florida, Tampa / Billing

Si
sissyjackie on Dec 14, 2015
ID #1532 1001 5290 Acc# 503363338 Ext- 24166 Zip- 33543 We have requested over and over again to have the bill mailed to us. They keep sending North Shore Agency collection bills. Never recd mail or email we still owe. As of now just recvd a bill for $136.37. Thanks, Jackie Bland 8322 N. Greenwood Ave. Tampa, Florida 33617 813-784-8510 ttlaverneb4@aol.com

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