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Sprint Customer Care Service

Sprint Corporation

6200 Sprint Pkwy
Overland Park
Kansas
United States - 66251

Customer Support Phone Numbers

Fax:
+1 888 569 4927 0 0
Additional Email ID
executive.offices@sprint.com
 
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Sprint Complaints & Reviews

Sprint / Monthly Plan

Ca
Carynmarie12 on 2016-03-13
My husband is the name on the account Cassidy Shun. My husband and I were in Best Buy 3/10/16 and he was getting a phone for his mother and the sales person who we talked to said that Sprint had a promotion and we would only be paying $150 per month for three lines 25GB so we were like...

Sprint - Virginia, virginia beach / Sprint plans

Re
Reviewer41493 on 2016-03-04
Sprint is a fraud, false advertising company. I switched for the simple fact that once o saw the advertising TV and saw all the discount I could get, cut your bill in half bla bla bla. I fell Right into that trap. I switched and all is well till I got my bill. Of course the first bill i...

Sprint - Kentucky, London / Continued billing for expired phones

Pa
paul van wie on 2016-02-28
in august of 2014 I was going into alcohol treatment program. I was paying for 2 phones for my children. I could no longer pay for those 2 lines. Sprint said I had a contract until august and October of 2015. they would not work with me to reduce my $25.00 each or $50.00 total per month...

Sprint / Billing, I called and cancelled a line was still billed for that line.

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Reviewer74417 on 2016-02-18
I cancelled one of my phone lines and was still charged for the line for three to four years. Sprint customer service reps are not always veracious. I did however speak to one lady who was very nice and admitted that Sprint had not abrogated the line even after I called. I canceled my...

Sprint Pcs Cell Phone Service - California, Westminster / Fraud, advising customer of a "better " plan

Jj
jjr20 on 2016-02-16
Dec 2015 Westminster California authorized Sprint PCS store Upgraded to the iphone forever plan at $5 month for being a loyal sprint user. We have been with Sprint for over 15 years. James the sales rep instructed my husband that to get the best deal he would open 4 lines for flip phones (we...

Sprint - Oregon, South Beach / PrePaid Phone Card

Ja
Jay Sanger on 2016-02-11
I have a prepaid phone card with Sprint for several years and today I tried to make a call and was informed my account had expired. There is still money on this account and I used the card just two days ago and it worked fine. I called the # for service and was told my account was expired and cut-off.

Sprint - Kansas, Overland Park / Deceived into signing phone leases!

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Reviewer70566 on 2016-02-01
I am a Sprint customer for the past seven (7) plus years. Last month when my most recent two (2) year contract with Sprint ran out, I tried to purchase three (3) new phones in a Sprint store that were advertised online at a promotional price. (I have proof of this promotion). When the...

Sprint / Wireless service

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Reviewer14062 on 2016-01-21
When i was ordering the phone on Nov 27th 2015 they never told me they are leasing the phone and I do not own the phone. They get you to order somehow and later cencellation is a big ordeal. They did not provide the the details of agreed upon rates by email and conveniently increases it...

Sprint - Michigan, Burton / unethical behavior

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Reviewer21279 on 2016-01-13
I am the manager at Great Clips, which is located next to one of sprints corporate stores, I am also a customer of sprint. We understand you sell electronics and like to demo them for your customers but, should a young child getting a haircut hear the words "Back that ass up", through the...

Sprint / Billing

Re
Reviewer50476 on 2015-12-26
Sprint gave me a $200 credit on my bill and since we had just upgraded our phones and plan we thought that was the reason we got the credit so we paid the $8 bill they sent us and life went on as normal until the following month when we got a $500 bill because someone decided the credit...

Sprint Wireless - California, Santa Monica / Shady Business Practices

Bb
B.Bene on 2015-12-19
I was looking to help my daughter change cellular carriers from AT&T to either T-Mobile or Sprint because she needed unlimited data. On October 12, 2015 I made calls to both carriers and T-Mobile came in slightly higher in monthly charges but a better overall rating in call quality in...

Sprint Communications / Sprint's cut your bill in half program. Sprint stole my prior cell phone!!!

Ha
Harlan Idel on 2015-12-16
I tried Sprint's cut you bill in half program which had a 14 day trial period. I turned in my Verizon phone a Galaxy 5 and Sprint was to payoff the amount owed on my Verizon cell phone ($399) and I leased a new Sprint phone. I had problems with their service dropping calls during the 14...

Sprint - Florida, Tampa / Billing

Si
sissyjackie on 2015-12-14
ID #1532 1001 5290 Acc# 503363338 Ext- 24166 Zip- 33543 We have requested over and over again to have the bill mailed to us. They keep sending North Shore Agency collection bills. Never recd mail or email we still owe. As of now just recvd a bill for $136.37. Thanks, Jackie Bland 8322 N. Greenwood Ave. Tampa, Florida 33617 813-784-8510 ttlaverneb4@aol.com

Sprint / Customer Service/Billing

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Reviewer43818 on 2015-12-09
I have been a customer for over 15 years. I have also been paying for the insurances on my phones since then. However, I have never used it because it was cheaper to get a new phone rather than get the same phone and pay $150 for deductible. My phone bill has recently sky rocketed due to...

Sprint / Customers

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Reviewer80204 on 2015-12-07
I keep receiving phone calls from 614-783-9871. I've finally had enough calls from this number that I decided to look it up. Its out of Columbus, Ohio and they are using Sprint as their cell phone provider. You need to disconnect this number, find and prosecute the...

Sprint - California, Los Angeles / Worst Thing Can Happen

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Reviewer23803 on 2015-12-01
 Customer Service is a Challenge.  Customer Service???. There isn’t any…  Customer succk at it, Their worse ever.  Hang Up on You…Throw you in ques. Every time you call. All they do is ask for money  They make you feel disrespected as a Customer. They always right.  Disconnect your account...

Sprint - Florida, Port Charlotte / Home phone

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Reviewer21953 on 2015-11-05
I have returned to the Sprint store 4 times trying to get the Sprint landline to work. The phone does not work in my condo. Incoming calls go straight to voicemail. For days on end, I have no service at all. Don't buy one of their landline modem phones. I am paying for a phone that does not even work.

Sprint Corporation / The new phones were bad and didn’t work properly

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Reviewer76292 on 2015-11-01
Don’t take any phones from Sprint Corporation. I and my wife took two phones and paid for the insurance as well. After one year the seller told us that we could change the phones, if we wanted. We changed the phones and new ones were really bad. They started to lag and switched off after 2...

Sprint / HTC M8 Phone

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Reviewer23441 on 2015-10-22
As of September 15, 2015, I have been back and forth with sprint's customer service regarding the fact that I don't have internet on a regular and reliable basis. Also my calls are dropping left and right and I am always data roaming. My HTC phone apparently cannot stay connected to...

Sprint / Phone Replacement Insurance Policies sold by Sprint

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Reviewer64171 on 2015-10-03
When we purchased our 4 iPhones phones through Sprint in Ladera Ranch, California (October 2014 & May 2015) we were told by both the Manager and sales staff that it is advisable to purchase the phone replacement insurance plan offered by Sprint as "If ANYTHING happens to your phone during...

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