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6391 Sprint Parkway
Overland Park
United States - 66251-4300
Customer Care
(866) 866-7509
Telecommunications holding company.
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Sprint Complaints & Reviews

Sprint - Phone Replacement Insurance Policies sold by Sprint

Posted: 2015-10-03 by    Reviewer64171
Complaint Rating:  0 % with 0 votes
When we purchased our 4 iPhones phones through Sprint in Ladera Ranch, California (October 2014 & May 2015) we were told by both the Manager and sales staff that it is advisable to purchase the phone replacement insurance plan offered by Sprint as "If ANYTHING happens to your phone during the...

Sprint - No service and no help

Posted: 2015-08-30 by    Tgny
Complaint Rating:  0 % with 0 votes
I have been a Sprint customer since they came to NYC. Last week I noticed that I had no service where I live. I have 3 phones all different types of equipment. All had the same problem. I called Sprint Tech support. After being told my call would be answered in less than 30 seconds (10 Minutes...

Sprint - Refusal to stop service

Posted: 2015-08-28 by    Reviewer68767
Complaint Rating:  0 % with 0 votes
I called Sprint on April 24th, 2015 to have my phone service stopped. I had not used it since March 18th, 2015. After some questions, they said it would be shut off at midnight, April 24th. The bill was due May 4th, which I paid on time. I also received a full bill for June 4th, which I questioned,...

Sprint - Ontario, Toronto - IPhone 5s locked to Sprint

Posted: 2015-07-22 by    Pummel
Complaint Rating:  0 % with 0 votes
I purchased few months ago from ebay a new IPhone 5s locked to Sprint US. Phone was never activated on Sprint network. Based on Apple DB information the phone was a replacement.
I tried to contact Sprint many times to unlock the phone to be used in Canada. It is like talking to the walls,...

Sprint - Unlocking of my iphone

Posted: 2015-07-16 by    ZahCell
Complaint Rating:  0 % with 0 votes
I had recently purchased an apple iphone 5 and 4s online from the USA. I'm un able to use the phone as it is sim locked by Sprint!! I have tried to contact them via the live chat and they simply can not assist. Not sure what more to do now, as these phones are worth nothing as i can not...

Sprint - Signed me up, sent international texts to me and more within 2 weeks

Posted: 2015-04-29 by    ROSEBUGG73
Complaint Rating:  0 % with 0 votes
Before i had a chance to figure out my bill
And phone
I had approx $300 or more incoming texts
Within 2 weeks from overseas accounts and other texts
That i didn't even recognize
And i got a bill well over $300
For what was supposed to be just...

Sprint - Phone not charging

Posted: 2014-11-16 by    dlramsey224
Complaint Rating:  0 % with 0 votes
I took my phone into Sprint & explained to the rep, Mike Branham, that it was not charging correctly, that it would turn on/off while charging & battery life would only last 4hrs at the most. I also told them that at times it would get so hot you could not touch it & they said my otter box was...

Citysprint Express Courier Services - They send fake emails about prize

Posted: 2014-07-20 by    Nores93
Complaint Rating:  0 % with 0 votes
I just want to warn other people that the company CitySprint Express Courier Services is total scam. I started to get emails from them, which stated that I was a winner of some sum of money. I tried to reach these bastards, be of course all contact info turned out to be scam. They are liars...

Sprint - Dishonest on early termination fees (Eft)

Posted: 2014-07-07 by    MadAtSprint
Complaint Rating:  0 % with 0 votes
Seems like Sprint has a problem with honesty.

Before I switched to the Framily Plan I asked the Sprint rep what happens to my phones on contract. I was told since they were purchased before January there are no ETF's and the Framily Plan is a no contract plan. So, in either...

Sprint (Clear Communications) - Service provided not as advertised

Posted: 2014-05-25 by    MRM1
Complaint Rating:  0 % with 0 votes
Company advertises service at up to 6 MBPS for wireless internet service. Have yet to ever see it in about one year of using them. Most times it is between 1.5 and 2.5 although occasionally it does get up to just under 6. This despite out location being in the heart of Austin with two towers...

City Sprint - Washington - Wanting money upfront for winning contest

Posted: 2014-05-23 by    K Lambert
Complaint Rating:  0 % with 0 votes
I was contacted by a Stephanie Navarro who claimed to be a representitive of Red Bull Mega Millions and Formula 1, stating I was the winner of $800, 000 USD. That I needed to contact City Sprint Courier Services in New Dehli, India to claim my prize. She did indicate that I would have to have...

Sprint - Do not change phone svc to sprint!!!!!

Posted: 2014-05-21 by    M Waye
Complaint Rating:  100 % with 2 votes
On April 18, 2014 I contacted Sprint to transfer my cellular
phone service from Verizon to Sprint, based on their new Framily plan. Before
the phones arrived in the mail from Sprint, they sent the request from Verizon
to terminate my service. Therefore, I had no phones and...

Sprint Wireless - Ohio, Akron - Bad billing practice and high etf

Posted: 2014-05-19 by    blushndevil
Complaint Rating:  100 % with 1 votes
I have had poor service with Sprint and their phones for almost 2 years. My contract would have been fulfilled on May 18th, 2014. Verified the day of termination by a Sprint Customer Representative and online. I terminated the contract 31 days early and now Sprint wants a 100.00 ETF Since March...

Psprint.com - Company charged me and refused to communicate

Posted: 2014-05-10 by    Nerfin
Complaint Rating:  100 % with 1 votes
Once I ordered envelopes, stickers and other things from the website www.psprint.com. I paid for the order, but only after that I got email from the agent, who informed me that my order was out of stock. I was surprised that all things missed. I asked to provide the money back, but the agent...

Tunasprint.com - No order and seller only promises to deliver it

Posted: 2014-05-02 by    Expluse
Complaint Rating:  0 % with 0 votes
I bought HP printer from the website www.tunasprint.com. I paid about $3, 000 for the order and express delivery. I got the tracking number from the seller, but it showed nothing. When I tried to check it, it turned out that my order hadn’t been found. I contacted the seller, and he told...

Sprint - RE: Holding of Funds

Posted: 2014-04-08 by    RE: Raymond Gilliard
Complaint Rating:  67 % with 3 votes
They received the phone over a week ago from today but now they are telling me I may have to wait about (2)-months to receive my money back which was over ($300)-dollars. I only made (2)-calls, and the phone was returned within the (14-day) return policy. I would also like to note that I am...

Sprint - Sprint and why I want to cancel, please spread the word on their customer service (or lack of)

Posted: 2014-02-13 by    meg.spartan@gmail.com
Complaint Rating:  0 % with 0 votes
For over one month my cell phone number 3387 has not been able to successfully place voice calls to 3389. To our knowledge no one else is
having trouble placing voice calls to 3389. The 3387 number is in Michigan and
3389 is in Virginia. It does not matter which region of Michigan...

Sprint Broadband Sierra Card - Misrepresentation

Posted: 2014-01-18 by    Charlie Gabriel
Complaint Rating:  100 % with 1 votes
In November of 2013, our two-year mobile broadband service with Sprint ended. It was our second two-year mobile broadband contract with Sprint. During the entire time we had Sprint, our connection speed was always slow and mediocre at best. My wife and I own a home in a very rural and remote...

Sprint - Lousy customer service and not providing what I am paying for.

Posted: 2014-01-15 by    VolvoStu
Complaint Rating:  100 % with 1 votes
I am paying sprint for 6gb of mobile hotspot. Sometimes it works, sometimes it does not. When I call to complain, my call is routed to the phillipenes, where all they do is waste my time and appologize, but never resolve anything or find out why. Recently, sprint shut off my mobile hotspot use...

Sprint Wireless Home Telephone - WIRELESS HOME TELEPHONE

Posted: 2014-01-03 by    JJCORBETT
Complaint Rating:  0 % with 0 votes
My elderly aunt (with heart problems and on blood thinners that have not been controlled yet and lives wayyyy out in the country) bought the SPRINT WIRELESS HOME TELEPHONE SERVICE IN SEPT. 2013. This is the 3rd time the phone service has not worked. only this time it has been 15 days. We also...

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