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Sprint Customer Care Service

Sprint Corporation

6200 Sprint Pkwy
Overland Park
Kansas
United States - 66251

Customer Support Phone Numbers

Fax:
+1 888 569 4927 1 0
Additional Email ID
executive.offices@sprint.com
 

Sprint Complaints & Reviews

Sprint / Sprint phone service & billing

Do
DO YOU FEEL LUCKEY on Dec 7, 2016
I have been with sprint for over twelve years. Lately the customer service has been ridiculous. Takes hours on phone to get anyone to talk to, and getting a domestic U.S. operator is impossible all calls forwarded to the Philippian's. The company gives you a complete monthly cost then the...

Sprint / Bad service

On
Oniil on Dec 2, 2016
I am extremely disappointed with Sprint service and I would not recommend this service to anyone. They claim they have 24 h customer support service but that is just a lie! These people don't care about their customers, they provide no help and support and it's totally impossible to reach...

Sprint / Customer service

Mr
Mr Hubbard on Nov 22, 2016
Unbelievable! I've been a Sprint customer for 10 years up until today. As a new college grad, I thought I would treat myself to a phone upgrade, wrong! After an hour on the phone which includes being transferred three times, disconnected twice, then eventually speaking to a guy who gave...

Sprint / changes to my bill not being told about

Pe
pettitheather on Nov 20, 2016
I went into the store in the beginning of October to do an upgrade to my cell phone. I had the apple bundle on my account with my iPad. I was never informed when I did my upgrade that the apple bundle was being taken off. My bill I just paid went up $50.00 all because my apple bundle wa...

Sprint / Mobile and ipad lease

Co
cocohill on Nov 7, 2016
I was a long time Sprint customer and switch my phone over to my then husbands account in 2012/13. When we separated, I called into the transfer my phone and ipad back into my name, 9/2015. I recently had some issues with my cell phone and when I went into the store, I found out I was put...

Hello Kitty Team / Sprint cell phones

Md
MD Staples on Oct 14, 2016
Sprint cell phones I've been on the phone with them for over two hours I've been a customer of Nextel since 1997 since spring to go over my services all I've had is headaches for the past two hours I've been on the phone trying to find out about my note 7 that I need to replace it I placed...

Sprint / Terrible service!!

St
Steve on Oct 4, 2016
I'm so disappointed with Sprint!! Do not use them, they are terrible, their phone and customer service are the worst you can imagine! I needed their help and called, they said they need to check something and I was put on hold for like 20 minutes and then disconnected! I called for the...

Sprint / Lack of customer care/service

Ka
Kawai'lani on Oct 3, 2016
Single transaction $1k cash sale just turned around and walked out your doors... Walk in and greeted by a clipboard girl asking how she can help me today. I told her I need to purchase the exact model of phone (brand, model, size, and color) outright. I'm told its gonna be a 30 min wait...

Sprint / Want to pay $2,000 for a phone?!?!?! Just go to your local sprint store!!!

Kl
KliffSweeney on Sep 16, 2016
Back in the middle of May 2016 my iphone 5s broke due to water damage (my fault) while I was in Florida on vacation. Every experience with Sprint had been great up until today 09/16/2016 when I realized what was happening with my billing. So when my iphone broke I went to the sprint store...

Sprint / Iphone

Jo
Jose Mayorga on Aug 26, 2016
To Whom it may Concern: I upgraded my daughter's phone December of 2015 from a 5C to a 5S (832-654-2188). This was an upgrade not an insurance claim so phone should have been new. After some time she did not like the phone and we activates an old 5C back to her line until I could get her a...

Sprint / Payment arrangement

Te
Teekee on Aug 22, 2016
09-22-16 I called *2 to make a payment arrangement. The machine asked me what day would I like to set up arrangement. I dialed 09-03. The machine lady repeats 09-03 for me to confirm... I confirm. Then I choose to pay past due amount but I agreed to pay 20 dollars more than what was owed...

Sprint / Horrible service

He
Heather75 on Aug 21, 2016
I am a new customer to Sprint, I switched from Verizon on 8/15/16 via the Sprint.com website. I ordered the 2 Samsung S7and S7 edge ( BOGO) With the intention of adding my son's ( who is currently in NY) IPhone 6s Plus that he owns. I was told (via live chat) that Sprint would cover all my...

Sprint / See Below

De
Debra Yarberry on Aug 4, 2016
On 1 August 2016 I bought Sprint phone from Best Buy Park Plaza In Little Rock, AR. 4 days later received a demand for payment or service would be cut off. It was an unlimited data, talk, & text plan. Despite 2 calls to the store & 1 to their 611, no one would say that service would not be...

Sprint / iphone

Cl
Clark Powell on Jul 7, 2016
I have been with the Sprint company for many years. Heretofore, they have taken care of me and have had better coverage than other companies. Where I worked part-time I had coverage where no other employees did. I have a business and there was a time that I paid over $700 in one month...

Sprint / Returning phone after canceling services

Tf
t fisher on Jun 27, 2016
I canceled service with Sprint and Changed over to T-Mobile I turned the phone into T-Mobile per their request and got a new phone. Since then Sprint is charging me $565.00 so I have been in contact with them (7) times about this and they said I had to return the "free" tablet I rec'd...

Sprint / Contract buyout promotion

Mo
Monet Wilson on Jun 20, 2016
On 04/30/2016, I switched my service from T mobile to Sprint Pcs as a part of a sales promotion being offered by Sprint PCS. I was told by my representative that all I needed was my final bill from T mobile when the final bill came in the total amount was $782.85. I submitted the bill to...

Sprint / Unlocking Request

Ja
JamesofMod on May 13, 2016
I repair cell phones and a client brought in a Sprint phone he bought from someone else to get it unlocked. (That is to make the phone available to be used with another carrier.) I called Sprint to have them unlock the phone. I gave them the IMEI number of the phone—this is all that is necessary...

Sprint / Cellular Service

Ti
tiredofit2 on May 6, 2016
Verizon is expensive so we thought we could save some money by asking Sprint what they could do for us. We stop at a store and they say yes we can get you service for $20 less a month than you are paying for two phones but get three and add one for your son. So we get upgraded phones and...

Sprint / Scam/rip off/ false advertisement

Tr
Trresa on May 5, 2016
Advertisement states "bring in your phone and we will switch our service to your phone." That did not happen I had to buy the exact phone. I should've left the store then but didn't.I spoke with the store manager today, but there were still issues with the account. He tried to assist me...

Sprint / Scam

Dl
DLL5 on May 4, 2016
I too got taken with the half off the bill plan. I was told one amount over the phone what it would be. Then I got a bill that was higher, when I called and spoke to someone who I couldn't understand said of course that there must have been a misunderstanding. Then changed the plan in the...

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