Sony
reviews and complaints

I have had major problems with customer service (Nuj Employ# 1077586) and have been constantly been hung up on waiting to speak to someone. I have over 3 hours of my time concerning a radio purchased with an important part (faceplate) missing. I am ready to post my nightmare with Sony on all forms of social media and all consumer groups.

Sony refused to send me the missing faceplate and stated I had to buy it because the warranty expired

I WILL NEVER BUY A SONY PRODUCT AGAIN!

My three month old Sony OLED TV has been broken for a week now.

Response from Sony has been terrible! Actually I’ve received no response. They don’t answer the phone.

These Sony OLED TVs must all be bad, I see a lot of complaints on YouTube. Same problem, won’t power on, five flashing red led lights.

I suspect Sony is overwhelmed and doesn’t know what to do. So they ignore you. Miserable experience.

This has been my worst customer support experience I’ve had in years. And from a major established company like Sony.

about 3 days ago sony Playstaions corrupt board banned me no reason. The reason they use is impossible. I tried to get i overturned and even offered my evidence but they refused it and denied it doubling down on the impossible reason and refuse to show the proof they claim they have. someone who has not messaged anyone other than friends can not passably send an "abusive" message all they need to do is look at my account to see its impossible but refuse to. this has cost me so-far days of lost timed content i paid for and because of the lack of checking i will lose heaps more. So me the innocent customer has been royally shafted. Unless this is addressed i am refusing to purchase any sony products. i want it overturned and an official apology. i am willing to give info to anyone willing to look into this but for a company to do this to a customer is deplorable.

I purchased this Outlander DVD set and was happily binge-watching the show on my TV. However, when I got to the Season Three, Disk three the disk would not play. The menu comes up, but when I select 'play all' nothing happens. I tried going to individual episodes and selecting an episode, but the same thing happens. I checked to see if there was any scratches or smudges on the disk, but the disk looks clean. I tried to watch it on my computer, but the disk will not load on my computer's DVD player either.

Needless to say, this situation is extremely frustrating to me.

I bought a sony bravia tv for 800 at Walmart less then 2 years ago. The tv stopped turning on and started flashing the red light 6 times. Prior to it going out the sound would stop working and I would have to restart it to get the sound back or it would restart on its own. For the amount of money we pay out for sony products that are supposed to be the best should at least last ten years. Sony should fix them and take care of the customer then to fight the customer and do nothing. It's a lot cheaper to fix a problem and keep a customer then to lose a customer. Thank you Chris Johnston

I am writing to express my utmost disappointment and frustration with the service I have received from Jumbo Service Center in Mall of the Emirates regarding my SONY headphones (Model No.: MDRXB550AP/B). The whole experience has been exceptionally unsatisfactory, and I feel compelled to bring these issues to your attention in the hope that they will be resolved promptly.

On 5th July, I entrusted my SONY headphones to Jumbo Service Center at Mall of the Emirates, requesting repairs under Service Request No: 205 93 526. At the time of submission, I explained that I did not possess the original purchase invoice, believing that a technologically advanced organization like SONY would be able to trace the purchase date using the item's serial number. In today's digital age, it is not reasonable to expect customers to maintain hard copies of every purchase invoice.

Subsequently, I received no communication whatsoever from either Jumbo or SONY regarding the status of my service request. Concerned by the lack of updates, I decided to contact Jumbo Customer Care on 17th July at 18:25h and spoke with Customer Service representative, Ms. Catherine (contact number: [protected]). During this conversation, I had to recount the entire situation once again, including the issue with the proof of purchase. To my surprise, Catherine was unaware of the online service progress dated 6th July, which indicated that 'Service request has been cancelled.'

Again, on 19th July, I called Jumbo Customer Care at 11:48h and spoke with Ms. Diony. Unfortunately, it appeared that no progress had been made regarding my case. Despite my request for the mobile number of the General Manager at Jumbo/SONY, Ms. Diony refused to provide the information. I then requested a call back from a responsible Jumbo/SONY representative, which, once again, did not happen.

Eventually, on 19th July at 13:00h, I received a call from Ms. Mary at Jumbo Mall of the Emirates (contact number: [protected]). During this call, I had to reiterate the entire situation surrounding the proof of purchase. Although Mary seemed empathetic, there were still no concrete solutions offered, and she only said she would "see what she can do."

Frustrated by the lack of communication and progress, I personally visited Jumbo Mall of the Emirates and met Mr. Vishnu at the Customer Service desk. Regrettably, even after explaining my belief that SONY possesses robust digital records of their item purchases, Vishnu appeared dismissive and returned the headphones without resolution.

I purchased these headphones specifically for my job, where I need to communicate with customers while keeping my hands free to type notes. The prolonged delay and lack of response from Jumbo/SONY have caused significant inconvenience and disruptions to my work.

I humbly request answers to the following questions:

1. Why was there a complete lack of communication from Jumbo/SONY regarding the progress and status of my service request?

2. Doesn't SONY maintain basic records of items sold by scanning the bar code/serial number, allowing you to verify the purchase date without the original invoice?

3. Despite assurances of callbacks, why does Jumbo Customer Service not courteously update customers on the progress of their service requests?

4. Given the extensive inconvenience and frustration I have endured throughout this ordeal, can Jumbo/SONY make an exception in this case and provide me with a replacement for my headphones?

I believe that as a loyal customer of SONY, I deserve more attentive and respectful customer service. I trust that SONY, as a reputed brand, will take this complaint seriously and resolve the matter promptly.

I sincerely hope for a swift resolution to this issue and a satisfactory resolution to my service request. Please feel free to contact me at [protected] or via email at [protected]@hotmail.com to discuss this matter further.

Thank you for your attention to this complaint, and I look forward to hearing from you soon.

Yours sincerely,

NIKEEL IDNANI

[protected]

Hi Team,

I bought a Sony TV from your store and gave an advance under the promise that TV will be delivered and installed on 14/7/2023.But after repeated calling the TV was delivered and not installed.We were also charged an extra 100 rs for delivery which was told as free.We want the TV to be returned with full refund as we do not want to take it from your store.Let us know when you ll be coming to pickup same.

This email was given by the Sales guy who promised to deliver same i.e. Chandrakanth(+[protected])

https://i.imgur.com/35e6cYS.png

Thanks & Regards,

Subhadip Dutta

Mob:+[protected]

Bought TV from Best Buy five months ago brand new on January 2nd, 2023. Noticed that the top right of the TV is beginning to warp and separate between the screen and tv case. Called Sony support. Customer Support notified me that I or Best Buy damaged the TV so they were not going to cover the warranty. They did not even want a picture of the defective product. The TV was not damaged when I set it up. I noticed this about a week ago, June 23rd, 2023, when I was cleaning the TV. It was not like this before.

Sony does not support their one year warranty as advertised. All I want is a replacement or a refund.

Hello,

A little over a year ago, my Sister-in law bought a 4000 dollar 77 inch Sony TV from Best Buy. A month over the warranty date, the TV died. She called customer service who just wanted to get her off the phone and told her there was nothing they could do as the TV was out of warranty. They gave her no options, just did not want to even speak to her. She was stuck with a 4000 dollar lemon that died in a year. They directed her to Geek Squad who charged her 700 plus dollars to fix her TV after giving her the run around for weeks.

I contacted their community and they acted like they would help but the minute she spoke to them, they once again refused to help saying that it had already been fixed, forgetting the fact that it was not fixed at SONY'S expense but out of pocket. We are aware of California lemon laws. If a consumer product over 100 dollars just dies, the company has to provide spare parts for up to 7 years, regardless of warranty status. This is an injustice, should a company be allowed to dump expensive junk electronics on the market and then refuse to help?

If a company can stand behind a 4000 dollar product for only a year, it tells me that they too have no faith in the junk they are selling to consumers. Please help, its really unfair that they can get away with this. The exact same thing happened to me years ago and I vowed never to buy another Sony product and I've stood by that.

Please help, this was her dream TV and she saved up for a long time to buy it. Now she's out another 700 dollars and SONY is refusing to help. It was 2 months of run around before she had to get it fixed herself.

Dear ComplaintsBoard,

I am writing to file a complaint regarding my Sony account named BestPB that got taken by a hacker who impersonated me and gained access to my account via PlayStation Live Chat. The hacker used the first four and last four digits of my card number to gain access to my account and then sent himself curse messages on an alternative account and reported it on that account once I recovered my account.

I have proof that my account was hacked and that the hacker impersonated me to gain access to my account. I have also reported this incident to Sony, but I have not received any response from them yet.

I request that you investigate this matter and take appropriate action to ensure that my account is fully secured and that the hacker is brought to justice. Just in case Sony needs me to verify it’s my account the first and last four digits of my card are 4403 1840, a purchase ID they can also use to verify it’s me is [protected]. Lastly the current email to the account is [protected]@gmail.com.

Thank you for your attention to this matter.

Sincerely,

Cheyden Combs

Four years ago, I purchased a 75-inch Sony Bravia TV. I was delighted with the picture quality. We paid nearly four thousand dollars for what is now worthless. Unfortunately, the television no longer has a picture, and Sony does not make the part to fix it. Best Buy, the company that sold it to us, charged us 100 bucks to tell us there was nothing they could do. I am angry that a company can build a product, sell it in stores like Best Buy and provide no support.

Have had nothing but problems with my sony brava model XR55A80J tv. Paid 1500 dollars for the tv. Tv froze today and when contacted sony customer service they made the problem worse. So now i have no tv and no one could even tell me about getting it fixed and of course I would have to pay and transport the tv to where ever.

I would and will not buy another Sony product. And I would advise people to not buy the Sony name on any product.

Please do not be fooled by Sony’s brand value at all, because Sony customer care is bent on ruining the brand image, no matter how much you beg to them. I had spent $450 on buying the best earbuds in the world Sony WF1000XM4 because I have been an ardent and loyal Sony customer since childhood. Whether its their new Walkman or cd player, cameras, mobile phones, laptops, TV or earbuds - I have always bought their premium products within the first month of release in any country where I am staying at that time. Sony had build a brand value in my mind which did not let me choose any other product over them, until this reality check incident happened. My earbuds warranty expired in Sept 2022, and they sent out a product update software through which they themselves ruined their product’s battery. I started having so many issues with the earbuds that they literally because useless. I kept trying to reset etc but could not get them to work. So I called Sony customer care on 20 Jan 2023, because under Australian Consumer law they had to help me even though my warranty had expired. First of all they did not want to write in detail all the problems that I was facing, they just wrote what they thought was important in my case ID, and then told me that they cannot replace the unit, but will repair it only. I was extremely disappointed because I had read this issue happening all over the world, and they were replacing innumerable number of earbuds just because they ruined them themselves with their own software update. But I still showed my unwavering faith in Sony brand, and agreed to repair instead of replace. So, they said they will send me shipping label in email to send the earbuds in for repair. They took 7 working days and several calls from me to finally send me shipping label in email on 27 Jan 2023. I was totally disappointed but thought at last I can just get it done. I shipped it to them, and Australia Post shows me it got delivered on 31 Jan 2023 at 9am. But they took 4 business days to log it in their system as received and keep telling me that they have received it on 3 Feb 2023. (where I have an email from them on 1 Feb that they have received it already, but written emails from them also do not matter to them.) Now I keep calling them asking them to please prioritize my case because I do not have spare earbuds because I spent bloody so much money on these already! I am a work from home mum with a son with disability, so I desparately need noise cancelling earbuds. My work is suffering, I have lost clients in my business due to this, and my mental health is suffering because I cannot tolerate the noises of my son when he is hyper, which is very frequent. How much can I afford to buy another pair of noise cancelling earbuds? But Sony customer care says we cannot tell our repair center to prioritize this for you, and you have to call them yourself and request. I asked them I am Sony customer or Infinet Service customer? Why cant you help me? Is this your brand image at stake or theirs? But rye will not listen. It has been so many days of requesting them and their service center, but still they cannot say how long it will still take. FROM 20 JAN 2023 TILL 14 FEB 2023, NO REPLY ON TIME! Finally to save my mental health, I had to go and spend another $400 on BOSE QC2 earbuds. Only I know how I have collected this money. But all this harassment by a company like SONY has put me off from buying any SONY product in future. Congratulations to the customer care of Sony for saving themselves one new replacement pair of earbuds, and saving themselves even repairing one pair of earbuds and losing a childhood customer forever. If you want any kind of humane treatment, then please never buy Sony again. They do not listen to your begging, they do not understand disability, they do not understand your business loss, they do not understand financial crunch due to covid, and they do not understand BRAND VALUE. All that matters to Sony now is avoiding replacements, and forcing people to buy new products by sending damaging software updates.

Dear sir

We live in London and watch masterchef everyday.I am not happy with the Egg week as we are vegetarian and respect the culture of India where we were taught not to kill other animals or eat any extracts containing non vegetarian stuff.Please can you take care in future not to do egg week as some contestants who are vegetarian were struggling with it as well.We are away from our country but love our values and culture of serving food to deities before we eat it so how can this food with eggs be served to deities.I will be thankful of you if you respond.

Thanks

regards

Amnish(health care professional)

I bought a sony gtkxb72 speaker over a year ago after 12 months it stopped working wouldnt turn on, currys wouldnt change it, so I jumped online to find out hundreds of people were having the same issue with this spesker I turned it off and left it a few days and it came back on agsin only to last another few months before it did same thing sgsin only now it wont come back on, obviously an issue with this speaker, I have bought a lot of sony products and never really had any problems, the speaker is not cheap and expected it to last a lot longer then a yesr, I would really like to be able to get it repsured please help how can I get this fix as its a really nice speaker when it works thanks

I need full control of the PS5 and games with a mouse and keyboard, disability issue. Its almost 2023 and your system does not have full control with a mouse and keyboard or games with m&k support? I CANNOT USE A GAME PAD AND SO YOUR SYSTEM IS A USELESS PAPER WEIGHT TO ME. Sorry for the caps, but I am very frustrated your system is not inclusive to all that want to purchase and use a PS 5. Simple software update would solve all of this, but instead your system is not INCLUSIVE and excludes a large part of the game enthusiast community. You really need to fix this issue. How many people are unable to use your system because of a disability issue and so do not purchase it? Are you and inclusive company or not?

There was a Ant trapped under the screen during manufacture. I've talked with Sony on the phone and they were no help. I was a Engineer for a TV manufacture for 22 years so I know what I'm talking about. The serial number is 4021674 Model number KD-85X85J Thomas Ellzey Email [protected]@yahoo.com [protected] This is the last time I'll try to get this problem resolved before I put pictures on social Media.

For Christmas 2021 I bought my son a VR headset to go with his PS4, after a few months past we managed to purchase a PS5.

Only to find that the VR headset camera adaptor is not compatible with the PS5. I have emailed twice to a support email address that i was provided [protected]@emailplaystation.com, but that was early this year and still received no adaptor for the camera.

My son has a VR headset that he cannot use. What can you do to help please?

I purchased a PS5 and recieved 12months free PS Plus subscription for free. When applying the code I was unaware that I would be auto-billed for the next 12 months. I recieved a notification of the charge and was on holiday at the time in the UK. I raised a cancellation request following the instructions on the sony email. I then recieved back an email saying that the SONY UK department cannot process a refund and id have to contact SONY US (which I could not do while on holiday given my location). After returning to the US (after the 14 day cancellation period) I am now told im ineligible for a refund. I can provide email evidence of my cancellation request inside of 14 days from the Sony UK.

The process is designed to take advantage of people:

- auto-renewal automatically enabled

- process to refund locked behind a bot system with restrictive hours of operation

- non-global process so that people outside their country at the time of charge are mis-led

-Failure to transfer me to a representative several times leading to a delay in speaking to an agent

-agent closed the chat while I was still discussing the claim with them

I have been using sony products all my life. If this is not resolved out of principle that I followed the terms and conditions I will not consider any future sony products, will tell family and friends to avoid the brand and utilize my social media channels to advertise these issues!

I was very excited to play "Martha is Dead" on my ps5. However, come to find out Sony takes it upon themselves to censor/alter games that others have made and deems themselves the arbiters of what is acceptable for one to see or do in a game space. I am not only extremely irritated by that, but also because this was not mentioned anywhere on the product listing. I will have to purchase this game again on Steam, because I am a big fan of the original vision of those that create. I am sick of companies believing themselves to be the moral police and not allowing people to make their own decisions. I have been an avid Sony and playstation customer since the original playstation, however I am currently questioning whether that will be the case going forward.