Solo Cigars
reviews and complaints

As a lover of fine cigars, I am always on the lookout for a good online cigar store that can offer me the best products at affordable prices. That's why I was really impressed with my experience with Solo Cigars (solocigars.com). From the moment I visited their website, I was pleasantly surprised by their amazing selection of cigars, including some of the most renowned brands and collections like Romeo y Julieta Anejados.

What really caught my attention though was their top-notch customer service. When I reached out to them to inquire about their newest products, they responded immediately, giving me all the necessary information I needed to make my next purchase. The representative that assisted me was both knowledgeable and kind, offering some helpful advice on how to make the most out of my next cigar smoking session.

When I did place my order, I was excited to receive my shipment, and I am happy to say that Solo Cigars did not disappoint. My Romeo y Julieta Anejados was exactly as described, with no false promises or misleading information. I also appreciate the fact that they have a verification process to ensure customers receive authentic products, which is very important for aficionados like myself who want to ensure they are getting the real deal.

Overall, I highly recommend Solo Cigars to anyone looking for quality cigar products and excellent customer service. They offer a great range of products, from the latest releases to the most popular brands, all at competitive prices. Whether you're a seasoned cigar smoker or a beginner, Solo Cigars is definitely an online store worth checking out!

I have been a loyal customer of Solo Cigars for some time now, and I must say that they have exceeded my expectations every time I order from them. Their service is truly exceptional, and I would recommend them to anyone looking for top-notch cigars.

One of the things that really sets Solo Cigars apart is their speed and efficiency. Every time I place an order, they manage to process and ship it out in no time at all. I am always amazed at how quickly my order arrives at my doorstep. It's clear that they prioritize customer satisfaction and go out of their way to make sure that their customers are happy.

But it's not just their speed that impresses me. I also appreciate the quality of their products. All of the cigars that I've ordered from them have been of the highest quality, and I've never had a bad experience with any of them. It's clear that they take great care in choosing only the best cigars for their customers.

In addition to their excellent products and service, I also appreciate how easy it is to navigate their website. They have a wide selection of cigars to choose from, and their website makes it easy to find exactly what you're looking for. It's clear that they put a lot of thought into making their website user-friendly and intuitive.

Overall, I can't recommend Solo Cigars enough. Their amazing service, coupled with their top-notch products, make them a company that I truly trust and respect. Whether you're a seasoned cigar smoker or just starting out, I can guarantee that you won't regret ordering from Solo Cigars.

I recently discovered Solo Cigars and was interested in giving them a try. I placed an order and was pleasantly surprised by the great experience that followed. When my cigars arrived, I was pleased to find them fresh and ready to smoke. It was obvious that the team at Solo Cigars takes extreme care in their packaging and shipping practices. The cigars arrived in top notch condition and I had zero issues with the order process.

Furthermore, I was impressed with the variety of cigars that Solo Cigars had available. They have an extensive collection of premium cigars to choose from, with something to suit every discerning smoker. I also appreciated the detailed descriptions and helpful customer reviews that are available on the website – it definitely made my decision-making process a lot easier.

Overall, I would highly recommend Solo Cigars to any cigar aficionado out there. Their quality products and commitment to customer satisfaction are second-to-none. I plan on ordering from them again in the future and look forward to discovering more cigars from their impressive selection. Thanks Solo Cigars for a great experience!

If you're on the hunt for premium cigars, Solo Cigars is the place to be! The online store is incredibly user-friendly, ensuring that shopping is a breeze. No need to spend hours browsing and comparing brands and prices, Solo Cigars have already sorted everything out for you!

But that's not even the best part! When you place your order, you can rest assured that it will arrive in a timely manner. Nothing is more frustrating than waiting around for your package to arrive! Solo Cigars understands this and makes sure that their delivery is prompt and efficient.

Their customer service team is also top-notch. They truly go above and beyond to ensure that you have an enjoyable experience shopping with them. So if you have any questions or concerns, don't hesitate to reach out! You won't be disappointed with their level of care and attention.

All in all, doing business with Solo Cigars is a choice you won't regret. So sit back, relax, and enjoy your premium cigars knowing that you made the right decision by choosing Solo Cigars!

As a seasoned cigar aficionado, I have frequented the Solo Cigars website for some time now, and have always been pleased with their selection, pricing, and customer service. However, it was with genuine disappointment that I recently noticed a significant increase in the prices of Cohiba Robustos on their website. I have long been a fan of this particular brand, and while I understand that prices can fluctuate with supply and demand, it was disappointing to see such a steep increase.

Additionally, it was disheartening to discover that the website seems to have discontinued its free shipping offer for orders over $1,000.00 U.S. D. While I certainly appreciate that shipping costs can be substantial, particularly for international customers, the previous threshold for free shipping was a real boon and encouraged me to place larger orders. Without this incentive, it's unclear whether I will continue to do so.

All that being said, I do appreciate the overall quality of the Solo Cigars website and their commitment to customer satisfaction. The website is well-designed and easy to navigate, with clear descriptions and photos of all the products on offer. Their customer service team has always been prompt and courteous in answering any questions or addressing any issues I may have had.

Ultimately, as a potential customer, I remain undecided as to whether I will continue to do business with Solo Cigars in light of the recent changes to pricing and shipping offers. I will certainly continue to browse their selection and keep an eye out for promotions, but perhaps with a bit more caution and consideration going forward.

When I first visited the Solo Cigars website, I was excited to discover the impressive variety of products that they have to offer. I eagerly placed an order, anticipating the arrival of my first package. However, I experienced a few frustrating bumps along the way, and was concerned about the status of my order.

Thankfully, the customer service team at Solo Cigars was able to help me resolve the issue, and I sincerely appreciate their responsiveness and attentiveness throughout the process. While it can certainly be frustrating to encounter problems with an online purchase, it's reassuring to know that there are reliable resources out there to assist us.

Looking ahead, I am excited to finally receive my order and test out the quality of the products. I am confident that they will exceed my expectations, and if they do, I can't wait to continue doing business with Solo Cigars. With their wide selection and dedicated customer service team, I have no doubt that they will continue to thrive in the competitive world of online retail.

Wow, when it comes to Solo Cigars, there is so much to talk about! Firstly, I would like to mention that I had my eye on the Romeo Y Julietta Short Churchill Petites - what a shame they were out of stock! Nonetheless, the variety of cigars available at solocigars.com was impressive. It's always a treat to find so many options to choose from in one place, especially when it comes to such a niche product.

However, one thing that left me feeling a little disappointed was the shipping fee. At $15, it seemed a little steep. I couldn't help but compare it to other websites I had looked at, like finestcubancigars.com, which offers free shipping. For me, a lack of free shipping can sometimes make or break my decision to make a purchase online.

Despite this, there are some major upsides to Solo Cigars. For one, I really appreciate how user-friendly their website is. It's easy to navigate, which made browsing and discovering new products a breeze. Plus, when I did have a question, the team was prompt and helpful with their response.

Overall, while there were some highs and lows during my experience with Solo Cigars, I would still highly recommend them. The variety of cigars they offer, plus their helpful customer service means they are a great option for anyone in the market for some new smokes!

I had a phenomenal experience with Solo Cigars recently! From start to finish, everything was seamless and enjoyable. What stood out the most was the outstanding customer service provided by Oksana. She really went above and beyond to ensure that our needs were met and that we were satisfied with our purchase.

One thing that particularly impressed me was Oksana's persistence. There were times when certain options we had initially wanted were out of stock, yet she continued to keep us in the loop and let us know when they became available again. Her attention to detail and commitment to keeping us informed made the whole process much less stressful than it would have been otherwise.

Not only that, but when we finally received our order, we were so pleased with the quality and freshness of the cigars that we ended up ordering even more! Oksana's excellent customer service was definitely a factor in our decision to do so.

Overall, I would highly recommend Solo Cigars to anyone looking for top-notch cigars and unparalleled customer service. Thanks again to Oksana and the team for a fantastic experience!

Solo Cigars is a decent online cigar retailer. My overall experience was good, but there were a couple of hiccups along the way. I was looking for a specific cigar and contacted customer support to notify me when it became available. However, despite their initial assurance that they would inform me, they failed to do so. Nevertheless, I managed to find out through the website that the cigar in question had finally arrived.

Despite this, I must say that I am impressed with their wide variety of products, which caters to all tastes and preferences. They have a solid collection of premium cigars from all over the world. From Cuba, Nicaragua, the Dominican Republic, and beyond, you can find the best of the best on their website.

Navigating the site was easy and user-friendly, and the prices are pretty competitive. Delivery was timely, and packaging was excellent. The cigars arrived fresh and in great condition.

All in all, Solo Cigars has a lot of potential to become an excellent online cigar retailer. A little improvement in their customer support would go a long way in creating a better experience for their customers. If you're looking for a good selection at reasonable prices, then Solo Cigars is worth checking out.

I have been inquiring about Solo Cigars at solocigars.com for several months now, and I must say that I am thoroughly impressed by their excellent customer service. Every time I have reached out with questions, I have received prompt and informative responses that were not only helpful but reassuring as well.

One of my biggest concerns when ordering cigars online is the authenticity of the products. As a cigar enthusiast, I take great pride in smoking only the finest quality cigars, and I don't want to waste my time or money on anything less. The team at Solo Cigars understand this, and they went out of their way to assure me that all their cigars are authentic.

They even provided me with information on how to validate the cigars once I receive them. This level of attention to detail and customer care is a rarity in today's fast-paced marketplace, and it is genuinely appreciated.

I am taking a chance and putting my trust in Solo Cigars to deliver a fantastic product, but I have no doubt that they will live up to their reputation. Once I receive my order, I will be sure to update my review with my thoughts on the product's quality and my overall experience with Solo Cigars. For now, I can confidently say that if you're in the market for fine cigars and top-notch customer service, Solo Cigars should be your go-to source!

If you're a fan of cigars and are looking for a reliable online source to purchase some from, you may have heard of Solo Cigars. This website offers a variety of high-quality cigars from around the world, but how reliable is it when it comes to payment options?

One reviewer expressed frustration about their inability to use their MasterCard on the site. While this may be a disappointment for MasterCard users, it's important to note that Solo Cigars does accept a variety of other payment methods including Visa, American Express, Discover, and even PayPal. It's always a good idea to double-check the accepted payment options before making a purchase on any website.

Aside from the payment issue, Solo Cigars offers a wide selection of cigars that can appeal to anyone, from novices to seasoned smokers. The website is easy to navigate, allowing customers to search by brand, origin, or even price range.

Solo Cigars also offers a rewards program, giving customers the opportunity to earn points towards future purchases. The company also offers a 100% satisfaction guarantee and a price match guarantee, which can give customers peace of mind when making a purchase.

In terms of shipping, Solo Cigars offers free shipping on orders over $199. While the website doesn't mention anything about international shipping, it's worth reaching out to customer service to inquire.

Overall, Solo Cigars may not accept MasterCard, but it still offers a variety of payment options for its customers. The website is easy to use, offers a wide selection of cigars, and has additional incentives for customers such as a rewards program and satisfaction guarantee.

I have been a dedicated customer of Solo Cigars and have always been impressed with their extensive selection of high-quality cigars. I must admit, one thing that has always disappointed me is the fact that I have never been offered a promo code. I feel that, as a loyal customer, it would be nice to receive some sort of discount or promotion to show appreciation for my continued business.

That being said, the customer service at Solo Cigars has always been top-notch. Any questions or concerns that I have had are always promptly addressed and resolved to my satisfaction. Shipping is also very quick and efficient, which is important to me when ordering online.

Overall, I would highly recommend Solo Cigars for anyone looking for a great selection of cigars and excellent customer service. Though I would love to receive a promo code at some point, I am still a satisfied customer and will continue to do business with them in the future.