SkyBlue Insurance Agency
reviews and complaints

Eloisa was awesome today thank you so much for the 5 star customer service today

I will never change my agent very professional nothing but quality customer service.

Jonathon Martinez was a great help and very friendly, and willing to help. Thank you very much!

Jonathan was very helpful, patient, and he didn't mind answering all my questions. He was easy to work with and made signing up for a policy simple and easy.

Johnathan Martinez set up policies for me for both my trucks and the process was smooth, Johnathan was knowledgeable and courteous, highly recommend him to anyone !

I highly recommend Kevin Owens, my new insurance agent! I must say he was on point from start to finish also, very knowledgeable. He went above and beyond my expectations! Thank you Kevinl

This was probably one of the most enjoyable experiences I've ever had and buying insurance. The agent was not only knowledgeable but very pleasant to work with! I would definitely refer your company and her two other people!

When I called to get a quote, the agent Genesis was very pleasant. She actually worked with me to find the best deal for my home, She really went out of her way to listen to me, and understanding my situation,
Thank you so much

Kevin Owen's was swift and personal even half way across the US. It was a pleasure to work with someone like him. If it wasn't for him, I would have went somewhere else and paid more. So, thank you Kevin for being the amazing agent you are.

Jonathan was extremely helpful. He was very patient, understanding and overall excellent at communicating all the details of information I needed in order to understand the policy and what the company had to offer me. I am very much satisfied with his performance. I will be recommending this company to others that are in need of insurance.

I went online for a quote and called the 800 number. The representative was very helpful. He told me the premium amount was $399. He Never said the $99 was SkyBlue's commission. Agents are supposed to get their commission from the insurance company NOT the customer. I will be sure to use a reputable agency when I renew this policy and save myself $99!

Wanted to say Thank you for your help! But don't know if I can... Thank you doesn't seem to quite cut it. Genesis, We had been shopping for insurance and trying to reach people for 2 days and then in one phone call you not only solved my concern you made me feel like a person, educated me and didn't treat me like a "less than" because I didn't know what I was getting myself into. That was truly an honor and pleasure Working with you and your company and I pray you all the best- for all you do in life! you deserve it! Thank you for the best call/customer service experience I've had all year! Daryl & Lesta May Attica, New York

I was at the start thinking I was going to have a good outcome with them. I was working with there home insurance officer in regards to my manufacture getting insurance. I had been getting ready to do a RM with AAG, and AAG was just requesting a packet info, so my loan good be finalized, I had thought this was in the works as they meaning Sky Blue that AAG would pay them in full when I closed, the insurance officer was given permission to work with AAG. AAG never heard from them but when I had talk with Sky Blue I was under the impression this was going to be OK with them. After that conversation I too never heard back, so I started calling them to see the status to see if this was going to move forward, all I needed was a simple yes or no, because of this Sky Blue ended up holding me up for weeks, the insurance officer would not return my calls, my last few calls ended with me getting to his voice mail again, only this time I heard him pick the phone up click it off thus hanging up on me, I was like wow really? so I waited a bit and called back for the what would be the last time, talk with the front office girl, ask if the person I wanted to speak with was really even there, which I knew he was why else hang up on someone, and as to why he hung up and told her kind of not professional at all, and would you not know it she too hung up, crazy since all I wanted to do was talk to him for a yes or no answer and gave them every chance as if I was not going to get a re-sponce I would look for another company to work with plain and simple, to have not taken a request just to simple talk and being that I was going to become a future customer this was beside me. I just do not know how simple talking to someone would result in being hung up on. I am glad now I did not give them any money either from myself or through AAG as I would never want to work with a company like this if this is how they handle themselves as a business or have employees that are for a better word disrespectful and acting like children, as to handle the day to day, and I did nothing wrong in questing them on the matter, I was within my right to do so asking questions, they are paid to work with people seeking out the service. Such a shame. If I could have no star rating would have been left.

Bought car insurance from SkyBlue, an agent for Progressive, online. Paid $242 on my credit card. Tried to reach them to change the coverage date, but both the email and phone numbers didn't work. They're fake! I want my $242 back on my credit card and auto pay stopped.

I got insurance from SkyBlue Insurance Agency, Inc. and they sent me ID cards with my name printed backwards. Now I can't register my car. I've been trying to call my agent every day for a week, but they're never in and no one can help me. I keep getting transferred to people who can't do anything. When I call my agent, it goes straight to voicemail and I can't even leave a message. I want a refund or a new ID card with my name spelled correctly.

I bought insurance from SkyBlue Insurance Agency, Inc. on Friday afternoon and paid for it. They said they would send me the papers I needed by email or fax within an hour, but they didn't. The car lot was closing, so I had to go home and wait for the email. It's now Saturday morning, and I still haven't received anything. The company is closed, and I'm stuck at home until Monday. I'm disabled and live alone, so this is not good. They lied to me, and I'm not happy.

I got full coverage from SkyBlue Insurance Agency, Inc. on May 21. Unfortunately, I had a car accident on July 4 and I sent a report to them. But they ain't trying to fix my car. I paid for full coverage and bought car insurance from this company. My policy expired on May 21, and I purchased a new one from May 21, to December 20. I reported the accident on X-X-XXXX and got claim number XXXXXXXXXX-X. I talked to *** and she said my insurance had expired when a new one was redone on May 21. The last person I spoke to was *** and they didn't respond to my car repair. I paid for their services and I need this case to be reevaluated and investigated for false policy. Thank u.

I called SkyBlue for insurans quote and got car insurans. The agent said one price but then charged me an extra 100 dollers that he said would be given back but it never was. He also said he would add someone to the policy but never did even after giving her DL number. I had to pay extra to fix it but it was too much. I'm keeping the insurans but I want my 100 dollers back without having to fight with my bank. I feel like I was lied to just to get the 100 dollers that I never agreed to. I told the agent and he said he would give it back but they took my money before we were done talking. I only found out because of an alert and he said it would be given back right away.

I been with SkyBlue Insurance Agency, Inc. since November . I set up for auto payments every 19th of the month. But they keep cancelling my insurance and charging me extra $20. I called on February 19th to make a manual payment. But they still cancelled my insurance and charged me $88 more. I talked to *** for a week, but he said he's too busy to help me. It's not fair that I have to pay extra money for their mistake. I'm a single mom and I need my money. They need to fix this and be more professional.