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The website for Sistemi di Luce lighting systems is very professional and slick looking. I didn't hesitate to order my new Flos lighting through their online site on 1st June, 2010. Unfortunately, I never have received any lights. I kept emailing and calling them, but they consisstently said that there was a problem with their "supplier." By mid July I was getting frustrated so I called their "supplier" Flos, also in Italy. flos informed me that no order had been received by them from Sistemi di Luce for my lights nor was Sistemi di Luce nor the owner, Sandra Maffezzoni an authorized dealer of their lights. They further informed me that as a result of so many other customer calls regarding missing deliveries that they were involved in a lawsuit against Sistemi di Luce and Sandra Maffezzoni to have her cease and desist from using their trademark, Flos name on her website and claim to sell and distribute their product.
I then contacted Sistemi di Luce to discuss the situation and they next reassured me that there was a misunderstanding and that half of my order was already in the warehouse and that they were merely waiting on the other half before shipping. I explained to them that it was urgent that they ship the half of the order that they have and simply refund the rest. I have not received any lights, any refund nor any further communication from them. I intend to pursue them to try and obtain a refund or at least have their website shut down until they are ready to deliver the lighting that they claim to sell.
In searching on the internet in English and Italian, I've discovered other victims of the "sell and not deliver" scam mastered by Sistemi di Luce. One created a blog and pursued other avenues to attack Ms. Maffezzoni and did finally receive his lights, but was also threatened by her lawyer with a defamation lawsuit for simply telling the world about his negative experience in doing business with Sistemi Di Luce.
argh!
One Sucker born every minute, and now I´m one of them :-(
I ordered a couple of Artemide lamps from Sistemi de luce, and got burned... The money was deducted two days ago, so I´m still hoping there´s time to get the money back, but i fear that it´s already to late.
Got to hand it to them though, the site is very professionally made.
This reminds me of the type of internet scams that Tony Soprano did in the series.
Mafia business.
R
I am another victim of Sandra Maffezzoni.
She took my money, didnt ship anything and refuses to cancel order or return money.
In all my years of internet shopping and hundreds of purchasing transactions, this is the first time somebody frauded me. I should have guessed that it was done by an Italian..
Sorry,
John
I madе my ordеr in April 11. Th samе story with suppliеr, thеn no lеttеr. Aftеr it a askd my banсk to hеlp, but it was too latе.
Now I havе а vеry uslеss convrsation with thеm:
Dear Customer,
the procedure is as following:
when You saw that the order was not shipped after long time, You have asked to have Your money back on You credit card VISA. We have received the notification from the bank that there was a request of the charge back and that we had to prove that we had sent You the products ordered. As we didn’t have any proof about the shipment, we could not send anything to the bank. In such case, the money that You requested to Your credit card has to be refunded. The exact dates we don’t know. It depends on Your bank who is proceeding with the charge back. Usually it takes some time. You should stay in touch with Your bank to find out the date when You could have back the money to Your credit card.
We are sorry, but we cannot help in any other way. We cannot send You the lamp as we have had the notification that You have asked for a charge back.
Best regards,
Sistemi di Luce
I'm:
Once again, I contacted the bank.
They did not make a request, the money not been returned.
I ask you to send me an official confirmation that the money was returned.
I sent you a list of transactions that were made with my card.
This is the official document from the bank.
Best regards,
Ekaterina Dudkina
Dear Customer,
we don’t have the official information about Your money, as we didn’t return anything. We receive the notification from the bank that YOU asked Your bank to return the money to Your credit card, because there was no shipment of the ordered lamp.
To solve the problem You could ask again to Your bank to return the money to Your credit card. I really don’t know any another solution in this case.
We hope the situation gets clearer soon.
WHAT SHOULD I DO NOW?
I'm also a victim of this scam site, have filed a dispute with my credit card company. This site (sistemidiluce.com, sistemidiluce.net) should be shut down!
ordered a flos lamp on 10 August but didn't arrive. Emailed them and told me that they are still waiting from supplier. Today decided to do some research and found your comments. It night time here, so tomorrow 1st thing will call the bank maybe i'm still in time to get reimbursement from VISA. Meanwhile i'm emailing all details to an Italian TV show called Le Iene which deals on similar issues. If we unite they will give our request more importance. Contact this TV show on www.iene.mediaset.it/form/1/dillo-alle-iene.shtml You can contact me on roderick.peresso@gmail.com
I am another victim of sistemidiluce- lampade de Design also Sistemi di Luce Magazine all owned by Sandra Maffezzoni.
Unfortunately, after they've lied and delayed you further investigatin why your lighting has not been delivered, it is too late to claim FRAUD through your VISA card...but we are trying.
I don't know what she has no conscience, but she does not. She steals, lies and profits from this. The Italian government and police do not seem to care. There are multiple lawsuits against her yet they don't seem to get published. Too many other FRAUDSTERS in Italy and around, I guess. It's not news.
All of the so-called VISA SECURE stamps and such at the bottom of her website..THEY ARE FAKES! When they are real, you can click on them and be connected to the correct web site of visa etc. She is a scam artist, liar, fraudster...the worst. SHE IS ###.