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Reading, PA 19606 - I recently purchased a home and the basement storage/utility room cement floor (room size 22' X 22") was soot covered - I called for an estimate August 7, 2023, and was charged $350.00 for the estimate on August 14, 2023, and was advised that would be credited toward the total cost of the job if I went ahead with the service. I was shocked when the estimate came in at $1,419.07.
(Serice call $206.41 + Water extraction from hard surface $546.30 + Clean floor - heavy $463.74 + apply anti-microbial to floor $202.62)
I called to discuss the estimate and was told that the cost was high because of the extraction and cleaning equipment that would be used. Still thinking this was an extremely high cost they agreed to waive the $206.41 service call fee but was forced to pay for the anti-microbial spray that I did not want or request.
Since they already had $350.00 of my money and the fact that I wanted a clean floor I decided to schedule the service. I was called the morning of the service to see how I would be paying the $900+ fee before they would dispatch the crew. My husband paid by check. The day of the service 3 men with deck brushes and a shop vacuum showed up (no fancy equipment) and spent 2 hours on the floor and left. The floor was still visibly dirty, and you could see where they stopped cleaning. After emailing and calling many times - A man called my home and spoke to my husband - after arguing at length - he agreed to refund the $900+ dollars. the man's final words to my husband were "tell your wife to stop emailing us". We did receive our refund; they kept the $350.00 which we felt was fair since they did some floor cleaning. I would never recommend Servpro especially in my area.
