On 5th of september 2023 I booked a service to replace one tap washer for an 87 year old disability pensioner and was quoted a $40 call out fee plus but they wouldn't give an estimate but assured me that they had a pensioner rate and advertise 25%seniors discount.
They came the next morning and convinced her that she needed 2 new wall taps which they subsequently fitted the next day and on completion gave her an account for $1001.86 and after much arguing accepted $900 cash in full settlement, as it was all that she had.
Invoice #[protected]
On checking I can purchase a pair if these same taps for $99, maybe an hour to fit them plus the call out fee,
Desired outcome: a reasonable refund of the excess charged