Sedgwick
reviews and complaints

I had a car accident when I was delivering packages for Amazon Flex. They sent my claim to Sedgwick. That was 7 months ago. I got diagnosed with chronic back pain and nothing has been done about it yet. This is really outrageous.

My mailbox post got hit by the Home Depot delivery truck on 8/08. Home Depot customer service filed an insurance claim to Segwick Insurance Co. who handles all liability damage from their delivery truck on the same day of the damage. They told me that Segwick rep should call me within 24 hrs to resolve this damage. It took 2 weeks before their rep, Mr. Spencer Emigh, called me. However, after sending several photos of the damage as well as finding an Iron Wrought company who can replace it handle and sending him an invoice, so far the Segwick company still hasn't reimbursed my damage yet. Very poor customer service. They don't handle the claim in a timely manner. I can't get my mails and end up having to pay for the mailbox replacement myself. They still haven't sent me any reimbursement claim yet.

Sedgwick approved my medical leave from 12/28/22/28/23. I submitted my last medical review on 02/21/23, which said I could go back to work full time. But on March 3, 2023, they called and said I should have returned on 02/07/23 according to a nurse's opinion. This doesn't make sense because on 02/02/23, I had more medical issues and my pcp sent me for labs to figure out what's wrong. On March 5, I appealed and sent in medical documents to support my appeal. By early morning on 03/06, Sedgwick had already denied my claim without properly reviewing the documents I sent earlier. They told me that my Hr would take back the money I was paid from 02/07/28/22. No one is helping me, and they are causing financial problems for me because no one wants to pay for 02/27. They might even take money from my check for their mistake. They have completely discouraged me from filing for intermittent leave because I still have health problems, and they used up my sick time without asking me.

I used to work for *** ground. I worked in in Van *** or ***. I hurt my back. I resigned from physician and so I had a workers comp claim. The agent's name is ***. I have his phone number and all relevant information. He is not gotten back to me. My practitioner filed it as a workers comp claim and they cannot provide any more services until they hear from him. He refuses to respond. I have been contacting him since august, and he still has not contacted me. I have left several messages, and I have left several emails for him. My practitioner has also called him several times and talking to other employees within the company. My claim is currently deferred, and I'm not sure what that means, but it is holding up my physical therapy. I'm very disappointed in this company in ***, my workers comp agent.Claim No. 4A22089YXK5-0001 - *** - 08/07/2022 Agent *** | Claims Examiner Sedgwick DIRECT *** | EMAIL *** Fax *** www.sedgwick.com |

I used to work for *** ground. I worked in Van *** or ***. I hurt my back. I resigned from the physician, so I had a workers comp claim. The agent's name is ***. I have his phone number and all relevant information. He hasn't gotten back to me. My practitioner filed it as a workers comp claim, and they can't provide any more services until they hear from him. He refuses to respond. I've been contacting him since August, and he still hasn't contacted me. I've left several messages and emails for him. My practitioner has also called him several times and talked to other employees within the company. My claim is currently deferred, and I'm not sure what that means, but it's holding up my physical therapy. I'm very disappointed in this company in ***, my workers comp agent. Claim No. 4A22089YXK5-0001 - *** - 08/07/2022 Agent *** | Claims Examiner Sedgwick DIRECT *** | EMAIL *** Fax *** www.sedgwick.com |

I went shopping at *** and when I got back to my car, I saw that one of their shopping carts had hit my passenger side door, causing a lot of damage. *** told me to contact Sedgwick, who is their insurance company. After going back and forth with one of their representatives (***) for more than 2 weeks, they told me that *** is not responsible. All I know is that ***'s property hit my property and caused damage, but this insurance company is saying that I'm the one who should pay. Sedgwick didn't give me the surveillance footage or explain why they made this decision. I should also mention that the parking lot is sloped, so carts can gain a lot of speed rolling down it. Now I'm being told that I have to use my own insurance to cover the damage and pay the $500 deductible from my own pocket... and there might be an increase in my premiums too. The *** manager knew that this had happened before, but they didn't do anything to prevent it from happening again, like fixing the carts. Based on previous complaints, I don't think they care about their rating or their customers.

My complaint is cuz I filed an insurance claim on January 6th. I talked to the adjuster and she told me to send emails and she'd get back to me. But I ain't heard nothin' from her since then. I've been bounced around tryin' to get in touch with my adjuster. I've sent lots of emails, left voicemails, and wrote letters tryin' to get a response from the insured for 90 days. The reason I'm in a hurry is 'cause I got exposed electrical wiring and I wanna fix it before somethin' really bad happens, but I don't know how to do the claim stuff. Sedgwick's insured is a contractor I hired when I bought my house. I hired him to check the house, see what repairs were needed, and tell me if it was safe. But he didn't know what he was doin', wasn't licensed, and couldn't even get permits like he said he could. He "replaced" my electrical box, but it ain't up to code. There's wires stickin' out and other stuff that's super dangerous. He also messed up my HVAC system. He took out all the insurance and duct work under my house, so now I don't have central heating or air conditioning. To fix all the damage, they're tellin' me it's gonna cost over $50,000. I really need this work done for a bunch of reasons. My daughter has a health condition and I gotta keep her meds cool, plus the breakers in my box keep trippin' randomly. Thank you!

I've been on maternity leave for 8 weeks, and Sedgwick is supposed to pay me 100% for the first 8 weeks, with my employer covering the additional 6 weeks. However, I haven't received any payment from them, and they owe me $4525.66. After giving birth, I filled out the direct deposit form and emailed it back to them. They didn't receive it, so they decided to mail my checks to my home address without including my PO Box. When the checks arrived at the post office, they were refused because there was no PO Box listed. Normally, the post office would forward them to my box, but since they were checks, they had to be returned to the sender. Nobody contacted me or realized the checks were being returned until I reached out to them at the end of January. My claims manager, ***, apologized and asked me to resend the direct deposit form, which I did an hour later on 2/10/22. She later informed me that due to the large amount, it needed approval from the financial department. (I did receive 2 physical checks somehow, but the rest have been canceled. I was able to deposit one of the checks, $468, into my account yesterday.) I've contacted them 6 times since then, but I'm not making any progress. *** has reached out to me multiple times, but she can't help with getting the money approved and deposited into my checking account. This is my benefit, and they are legally obligated to pay me. I've only received $468 from them in the past 8 weeks. Where is my money? Why is it taking so long? How much longer do I have to wait?

On January 3, 2023, I had a problem with my apartment's roof and it caused damage to my property. I tried to get my renter's insurance to cover it, but they said no because of the type of leak. Then on January 26, 2023, my property manager told me that she talked to her boss and they would take care of the damages through their insurance company, Sedgwick. This was the second time this kind of thing happened, so my property manager said Sedgwick would cover it. I tried to contact the person in charge of the claim at Sedgwick, ***, from January 27th to February 14th. Finally, on February 15, she called me once and said she was handling the claim and had everything she needed to fix my damages. But since then, I've tried to contact her many times through email and phone to get an update, and she's just giving me the run-around and not doing a good job with my claim. Sedgwick doesn't make it easy to get help or find out what's going on with my claim. She told my property manager that there's no reason not to pay for my damages, but she keeps telling me that the claim is still "under review" and hasn't given me any updates. I gave them everything they asked for and they said they would pay, but it's been over six weeks and I still haven't gotten any money or a solution. There's no reason why this should be taking so long when they already admitted it was their fault, except that they're trying to avoid paying. I just want them to keep their promise and pay for my damages.

We bought a Front load washer from *** on 12/15. The detergent drawer started leaking in July so we called for a repair tech to check it from . They created 2 service tickets online, and we finally got an A&E *** repair tech (ID *** to stop. On Oct. 20 2021, this tech from A&E ordered a new detergent drawer unit to be shipped directly - no charge due to warranty. When the unit arrived, a different A&E repair tech (ID *** came Nov. 11, 2021 - late in the day and quite grumpy. He replaced the leaking detergent drawer with the new unit and corrected the problem, but when he left, we noticed that there were 2 dents on the front of the stainless steel facing of the *** washer - most likely from using his knees to push it back against the wall. We called A&E on Nov. 12, 2021 to report our observation of this damage done by the tech, and have had trouble resolving the claim of damage ever since. It was referred by A&E to Sedgwick, a 3rd party to be resolved. Claim #L2111165018-0001 was assigned by Sedgwick in November . We have not gotten any information about our claim since. My husband has tried to call Sedgwick almost daily through the last few months and I sent repeated emails, but no response or reply to let us know about whether or not anyone is working to help us get answers: if the front has been damaged due to repair tech's negligent workmanship while doing a repair, can we get a new washer front to replace it? We have photos of the 2 dents - Right and Left side of front of washer. We are unhappy with the excessive lack of response from customer service at ***, and with A&E for not processing our claim of damage to my washer. Both A&E and Sedgwick reps do not answer phone or return calls / emails. Can the front of our washer be replaced? It is now March 7, 2022, and we have been trying to get help since the original leak started on July , and the dents in Nov. 2021 after being repaired.

We bought a new car in March for my husband's work. The company covered the insurance and had specific requirements for the vehicle. In July , he got into an accident while working, not his fault. We were without a car for almost 6 months while it was being repaired. *** fixed the car, and the insurance company, overseen by Sedgwick, paid for the damages. However, we've been having a constant problem with noise since then. It was found to be the left axle, which was impacted in the collision. We took it to *** Service and spoke with ***, who said the claim needed to be reopened for additional repairs. This was done on 11/29/2022 by *** at ***, and on 11/30/2022, *** at Sedgwick opened a supplement and asked *** to call the IA for rush completion. We received a PDF file with the supplement amount, but we're still waiting for payment so we can fix the car. After weeks of waiting, *** and I reached out, and *** replied that a different department handles the payment for the supplement repair. Since then, we've called multiple phone numbers, sent numerous emails, but Sedgwick keeps passing us off to someone else. They've mentioned at least six people who were supposed to help, but none of them returned our calls or messages. The last person in charge was ***, but she never answered or returned calls. She did respond to an email asking for the amount owed, even though I attached their own supplement review PDF with the amount. *** replied immediately with the amount, but she hasn't responded again since last Monday.

I was injured at work while working as a State Employee. The Company Sedgwick takes care of workers comp claims in ***. The person in charge of my claim can NEVER BE Contact? Poor communication services. When *** meds. Never around to ok drugs needed? Left standing for weeks at a time? Called supervisor and NO Call back?

Four weeks ago a client they insure had a rock fly out their truck and cracked the windshield in my car and chip the paint I supplied them with truck number Lysholm plate trailer number trailer plate and filed a claim it has been four weeks several emails and no responses and no resolution to my problem I would like to have my car fixed as soon as possible it is brand new and I would like to have it taken care of

Sedgwick is the company that should be handling my insurance claim for what a service rep did to my floor in my kitchen. I filed the claim in December. I have contacted them numerous times and haven’t heard anything from them. Twice now I have left voicemails for supervisors. Every time I call I get a voicemail. In December a claims examiner sent me a letter. That person is julienne scheibe. My claim number is L2012015007-0001. I want some one to call and talk to me and I want my floor fixed in my brand new home.

I am just retiring to work after an injury and had to go through *** fir payments and coverage. Its extremely hard to get a response back within week(s) time. Ive emailed and called and no matter how many voicemails there no response. Ive had to call from other numbers to reach the adjuster *** and when I do its a rushed and aggressive conversation. I recently called about not being paid and i was mistreated with rude and abrasive tone. Wasnt able to speak and explain my reasoning for calling. *** was belligerent and demeaning. Lastly a after asking him to let me speak and diffuse the situation he hung up. I really dont think people report this behavior and thats why this is acceptable in his eyes. Very unprofessional and degrading to someone seeking help and understanding of a case.

Hello, I have filed a claim with this company prior to August. I have been reaching out since August to communicate with my case manager ***. I have received no communication at all after numerous calls I reached the secretary of *** who gave me the supervisors number ***. I left him massages as well leaving my claim number asking for a response to resolve my issue and make sure the claim is finished appropriately. Not once have I received a call in five months of continuous calls and messages via call and e-mail. This is wrong on so many levels. The company is the only company for claims for *** yet they will not get back to claim holders. Not only that but not even the supervisor called back after several calls and messages to him phone. I am seeking assistance on holding them accountable after 5 months of no communication on their part.

On May 24 I placed a claim with Sedgwick for damage to my wood floor that was caused by a *** washing machine leak. On May 29 I received a call from *** stating she was assigned to my case. Case #L21051750100001. I emailed her the information they required and May 29th was the last time we had any correspondence. I have left a message on her voice mail everyday & have sent numerous emails since May 29th asking her to return my call so I could get my case started and get my floor fixed. I have even left messages with her Supervisor *** to return my call, and I have not heard from either of them. It has been more than 2 months. They never answer the phone and they are not returning messages.Sedgwick *** ext. *** ext.