Sears review: Employee complaint 110

I am trying to let Kmart and Sears and Craftsman know that I do not appreciate the way I was treated and I have written to the Attorney General, the Better Business Bureau and Howard Ain, the trouble shooter for channel 12, to let them know about your shoddy practices and to see if Kmart can be charged with consumer fraud.

I wanted to let Sears know that I have sent letters to the Attorney General, The Better Business Bureau, and to Howard Ain the trouble shooter, to let them know about the way I was treated at your store in Chillicothe, Ohio today. Since I can't successfully get an address to write a letter I am left to use the inyrtnet.

Warning! Sear's brand appliances have lost their quality! And Sear's repair services can not handle the load they must handle in addressing their growing amintainence woes!

Do your research people! Ask repair people what machines they work on most! Ask what brands names are actually from Sears! Do your homework and save yourself the frustration and lost time that I have had with Sears products!

sears was called to repair a dishwasher. They charged me $70 for the in home visit. They quoted me $470 to repair the pump. I said I could buy a new dishwasher for that price, and I did. Six months later, I discover by chance that the part was indeed under warranty! So I spent $1000 for a new dishwasher. That was fraud! Sears says that there is nothing they can do to help me.

I bought a tv from sears, only workd 10 months, not only do i have manufacture warranty i have extended warranty. it has already been a month and all theey say is we will have someone contact you in 48 hours. 48 hours never comes. this is thee worst experience i have ever had. sears owes me $800.00. i am sure it is ellegall to scam people out of their hard earned money.

We bought a comfortcloud amberhill mattress in oct07 we have had nothing but discomfort since the bed has hump down middle[king].After a couple of months the sides you sleep on began to sag feels like sleeping in bowl.tried to return for defect but bed is pillowtop and cant get inch and a halfdip on ruler to show.paid 1300.00 just for mattress witch is worthless.

i have been trying to get my range (Kenmore) fixed for over three weeks now and i'm not happy with the shortage of parts that were shipped the first time and now it's being rescheduled againfor another two weeks. The expensive service call was not nearly worth the LONG wait and I'm mad. My complaints will not stop here! Jay Williams 496 Scott Street St. Marys, Ohio [protected]

SEARS WAS RUNNING A REBATE ON LEVI JEANS. WE PURCHASED THE REQUIRED AMOUNT, THE CASHIER GAVE US THE REBATE FORM, WE TOOK IT HOME, FILLED IT OUT, STAPLED THE RECEIPT TO THE REBATE FORM, AND LO AND BEHOLD, SEARS REBATE CENTER NEVER RECEIVED THE RECEIPT WITH THE FORM. WHAT A SCAM SEARS IS RUNNING. MY HUSBAND AND I HAVE SPENT ALOT OF MONEY AT SEARS IN OUR 50 YEARS AND WILL NOT SPEND ANOTHER PENNY THERE.

My Sears credit card has been billed in the amount of $59.95. I have no idea how this charge came to be. Please explain.

Also there is a charge for a Foreign Transaction Fee in the amount of $1.79. Are you responsible for that too.

Please contact me ASAP.

Mrs. Lolita Heathcote

Previously wrote about the TV that does not work. Still not working and more parts ordered to repair and NEW service date of [protected]. Now over a month and current tab to repair is at $883.00 and still do not know if this will do the job. SEARS STEP UP AND DO THE RIGHT THING> Replace the TV. And they wonder why the public is P+++++.

I purchased what I thought was the best battery available and 5 months into a 60 month warranty the battery failed. Sears tested it as good and yet other repair shops have informed me that it is not.

Sears users a basic test which shows "good" but the charge doesn't hold there are 2 other tests that need to be preformed.

In 3 1/2 years my refrigerator/freezer has stopped cooling. Both times I have had to wait 7 - 10 days for a service call even though I have a service contract. The solution is -- no more Sears appliances!

We bought a TV from Sears with pick up date 2 wks later, it's now a month, no TV but they were sure able to send me a bill! Can't get anyone on the phone... VERY POOR SERVICE... I don't recommend buying anything from them that you can't take with you right there & then!

This gas hot water heater--Sears's top-of the-line highest priced (cost almost $1000)
has NEVER performed equally to the old one (different brand).

My heating co. serviceman inspected & said, Yes, it is VERY SLOW to recover hot water used.
He does not know why, sees nothing wrong, JUST BAD DESIGN.

Sears sells junk!

my two yr old kemore (sears) oasis washer is making horrible noises. i called a number found on-line, and they said they would send me a part, and a repairman would be here in a week. they said there would be no charge. is there a class action suit against this product?

I went to the local Sears to purchase a new burner for my grill and was treated very poorly. I was not greeted at the door, no associates were available to help me and when I finally did find an associate I was treated with disrespect and told to "find it myself".
It is no wonder Walmart is putting Sears out of business

We purchased a Sears refrigerator for approximately $2000 on 12/12/08. We are now experiencing our third delivery reschedule and have been unable to speak with anyone at Sears who can schedule a delivery! We have been promised delivery dates and times, only to discover that the automated delivery process has rescheduled. This is negligence, pure and simple. NEVER BUY AN APPLIANCE FROM SEARS.

We purchased a Sears canister vacuum based on ratings in Consumer Reports. We have always had issues removing the hose from the canister body. We even went into Sears to complain and the sales associate went to demonstrate how to remove it and he couldn't get it out without a struggel. After two years the plastic on the hose broke and Sears wants nothing to do with the problem.

companies such as sears, k-mart, am- express, et al. are so well known for abuse of the public that there's really no excuse for anyone doing business with them. the k-mart bankrupt scam was enough. they declared existing shares worthless, then immediately issued new shares based upon the same assets and sold the company to new people. i think sears and am-express were part of this scam. i lost omly $5, 000 dollars.

Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June 2008. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to have occurred from the manufacturing factory.

I had to wait 1 hour in line at Sears customer service. It was a horrible experience. The only good thing that happened I met a nice guy from Redding named York Galland. He even said this was an adventure he was not expecting.

Sears... get your act together. If you want people to shop at your stores, don't treat them like cattle.

Sears failed to provide a reasonable means to register for their rebates on home appliances. Their employees were rude, and/or simply could not help because of a lack of corporate procedure or because the employee could not adequately understand the English language. Their website didn't work and no one could explain why, or what to do to comply with Sears' requirements. I will never purchase from Sears again.

I have written and called Sears regarding the repair of my shampooer. A 2 year warranty was purchased at the same time the shampooer was purchased. Sears has had my shampooer since May and to date it has not been repaired. I have gone to the store and spoken with the manager whom informed me that the shampooer was still sitting in the back and has not been fixed. It is now September.

AGAIN SEARS NEEDS TO INFORM CUSTOMERS OF ONLY AVAILABLE SERVICE IS FROM 8-5 ON THURSDAYS WHEN THEY SELL WARRANTIES THE CUSTOMER NEEDS INFORMED THAT THERE ARE LIMITED DAYS AND TIMES WORKING PEOPLE CANNOT TAKE A DAY OFF TO SET AROUND FOR SERVICE THE ONLY THING THEY WANT IS OUR MONEY AND COULD CARE LESS ABOUT SERVICE I WILL NEVER BUY FROM SEARS AGAIN

Purchased a craftsman lawnmower and chainsaw aprox. 2 years ago. used very little, my mom, age 80 terrible @ keeping receipts. Purchased through sears online so don't know exactly where they were shipped from. Both items game me hard time since new and both no longer work. I would like full exchange for new or repaired for FREE. Craftsman is supposed to be known for its lifetime warr.

I have a warrantee for my refrigerator that I purchased with Sears. I called on Thursday (07/03/08) only to find out that the warrantee expired and that I would have to wait 30 days for the paperwork to come in the mail to renew my contract. Now my refigerator is not working and I will have to pay $300 to have someone from Sears come and repair it. This is totally unacceptable.

I'm in Sears trying to purchase 3 shirts for my son and for $28.59 my check was denied, I didn't know what the hell was going on..later on I was told upon calling the number that I was being test for some FRAUD ALert ###..this was not good at ALL and I also had over three thousand dollars in my account...HELP are there any class actions suites againist this company..

re: purchased dishwasher from sales man Kevin at the UTC store. Kevin said I would receive the $35 rebate but NOW the rebate dept said "NO"...salesmen lied..I could have saved more money by going somewhere else... Sears will receive my torn-up card, , Also, the appliance dept salesperson...lied about names of the store manager...

forget Sears --- go somewhere else...

SEARS JUST DOES NOT CARE ABOUT ANYONE ANYMORE! JUST THEMESELVES...I WOULD SUE THEM FOR DESTROYING YOUR NAME

05/22/2015

I am a former employee of Sears in Nashville Tn. I was at a location that is now closing in Aug.2015
I was there for almost 4 years. This location was attached to a closed mall that has been closed for at
least 4-5 years. Just a few months ago I was accused of theft by taking, by management!
The manager on duty at that time called me into their security office, and then out of nowhere a man, who
supposedly worked for their security division, or was hired to do so, told me to sit down. He then threatened
my life and my family if I did not admit to taking $800.

I regret signing this agreement that I took the money! Sears at this location was over promising customers
mattress deliveries, and then never delivering them or kept the customer waiting for weeks for a mattress!

What am I saying? I did try to avoid a customer from cancelling a big sale because they were very upset,
not receiving their bed. I gave the angry customer a free mattress protector without management approval, and a $20 bill! That is it! Well that was caught on tape and, this Sears location was already having trouble with
many customers walking out the door with Craftsman tools.

So this security investigator showed me on a photo ( not a video ) with the register open, and a $20 cash
right beside the register. The security man said that if I did not admit to taking $800 then he would make
sure my wife and grandchildren would die! Then if I did sign I could just go home!

So out of fear, and stupidity, I signed the agreement without asking for my lawyer! Then he told me to stay seated a moment, and the within 30 minutes the local police arrested me and I was in jail for theft by taking.
A felony since it was over $500. Well now I have a felony on my record, and still fear this guy may have something done to my wife, and my grandkids!

I know I was not smart signing the agreement, and should of just said " I did not take the money, and I am going home!" But the security gent said my family was at risk!

I am thinking about a law suite against Sears, and finding out who this security guy was! He did not greet me with his name at the start!

So I am not sure to just let it go, or file a law suite? The sad part my record has a felony on it, and makes me look like a criminal!

What do you think? This Sears is closing down as I said Aug. 2015. But I can file suite on corporate!

K.J.B.

As I can see that these things are not just happening to my daughter and hopefully I can get some answers on how and whom I can address these issues with...
My daughter has been working for sears for a little over two months and within the first two weeks she was being harassed about pushing these credit apps which in this day and time no one is really interested in them or have them already but the Managers are harassing the employees to harass the customers to apply for these credit apps. There have been several times that customers have gotten extremely upset about my daughters persistence which leaves her feeling really bad, not only is she being treated and talked to poorly because she is not getting the credit apps that the customers turn down but she getting a double whammy from the customers getting upset with her about her persistence. The Manager has gone as far as to embarrass her in front of customers about the credit apps yelling at her asking her if she can read and write and then later in the day telling her that its against the law to not ask customers if they would like to apply for these credit apps. My daughter called me this evening extremely upset from work saying she doesn't know what to do because she needs this job to support her son until she can find another one but this harassment is so very stressful for her and she cant take it. She said they called her from the office and asked if she had gotten any credit apps yet and then called back 20 minutes later asking the same thing. This isn't the only problem she having but at this point its the only one Im putting out here right now to see if anyone knows what steps she needs to take to help her situation. Yes quitting is an option but right not shes making a sacrifice by putting up with all of this until she finds another job because she has a son to take care of. By reading the other comments its obvious that this needs to be put to a stop, Sears harasses and discriminates and they get away with it. No wonder there stores are empty. If you can humiliate disrespect and belittle one of your own coworkers in front of customers why would one want to spend any money with you.

i have no idea how to send a complaint in so im going thru here im waighting for a check that is from temporary disablity .. i have worked for sears for three years in dec i had done multible jobs and helped were neeeded i had known more departments in the store then any one there at multiple levels i got realy sick one day and then couldn't go to work i tried to go back and was bullied by a maneger and nothing has been done ive called sevral different places about this check that was approved for back pay i called 88 sears when i found out i had a month coming and they said they had the pappers i would recieve on the 31 st 31 st came and went and no check i called 88 sears they said they had no idea what i was talking about called cigma they gave me leave management number which they were easy to talk to and tryed to help i called my work they called the hr rep and then i waited on tuesday the 4 th i called my work agian after waiting scence sat to see if it got processed .. i was told a email just came in . and that my benefits ended on oct 17 i siad i know i havnt been paid for that though so i asked for the person number they took mine and said they would call me no call yet been 24 hours by friday i loose my house if i dont get that check this place has striped me from my famly and now holding back my check to loose my home ., i have to go thru rehabilitation to ever work agian . and thats a long process the diagnoses is bi polor but cause is un necessary stress and abuse at work . ive worked scene i could remember never have i been out of work for my disorder and never have i had problems function they way they treat people is awful my manger in my department even back ed me in a corner and yelled at me and then did it again after i got back from leave another time threatening me i told management they said theyd take care of it and never did

I have been working for sears part time. At night..the two people in charge are horrible, they yell and curse at the employees, name calling, like stupid mf, bumb ###...etc.. 3 months and I am ready to quit, before isomEthing bad happend.. The Cheektowaga facility outside of buffalo ny. Night shift.. The conditions are not good here, a very high turn over rate, it needs to be cleaned uup unless sears is saying this is the type of conducttee expect from our pEople in charge..

I would have to agree this company deos not know how to treat its customers or employes I haven't hade a raise in 2 years and our sales where good and yet no raise that a slap in the face to me I'm sorry but when that happens over and over and you work your butt off and don't get shown any kind of appreciation it makes you not wanna work hard anymore why should you if you just keep getting knocked down. Not only that but they keep adding new requirements just keep adding new things that we need to do that actually make it harder not easier I wish I could tell the owner of the company how I feel but he doesn't care he knows what's going on but just deosnt give a crap

We bought a dryer in at a California store and paid for delivery and setup (attachment) and we were offered a rebate for the delivery and setup. We bought the dryer for our summer home in Massachusetts. When they delivered the dryer they told us they aren't allowed by law to set up the dryer... only deliver it... they couldn't even take the old dryer away because they aren't allowed to disconnect the old dryer. So it cost us another $145 to get the dryer hooked up. The Sears store was nice enough to offer to take $65 off the price we paid for the dryer. However, the rebate for $75 was refused because when they took the $65 off for the hassle, it brought the overall price of the dryer down below the rebate minimum. So we paid $75 for delivery and hookup because they offered a rebate of all that money, then gave us a discount after they couldn't fulfill the hookup, which then took away any rebate. So by being nice and giving us $65 off, we ended up paying $10 more... plus the $145 we didn't expect to pay at all. We were happy to deal with the extra cost if we got the $75 rebate for delivery and set up we were promised.

I went into Sears in November to buy Christmas gifts. When I cashed out the young letter said If I opened up the account I would get 10% off so I did. I used my driver lic my social I didn't have my card with me. I used my address my phone Number. I went back in about 3 weeks later to buy somrthing they said it was somone else's credit card. I called and E-mail the company no one got back to me I also wrote Attorney General or anyone to think it was Fraud. If this was fraud it was enough money to buy anything I wanted. when I called Sears they told me to call citi bank . I called gave the first young lady my information she trans ferred me to someone else they cut me off. I have got an attorney involved in this.

I called back this morning talked to 3 people they said it was under investigation i once again gave them my information so I could pay the bill. They said it would take 24-48 hours to contact someone that is trying to pay a bill don't do business with sears for credit it is under citibank they are the worse.

My billing date is never on the same date or week every month. I pay my bills online and because of all the moving around that I do with my job. I have no way of always knowing the due day. This month I paid a few weeks early. The bill was 66.66 and I paid 66.00 I did'nt notice the 66 cent. I cannot beleive that I was charged 39.00 dollar late charge for not paying 66 cent. I was told that they could not help me. I closed my account right there. I am asking for anyone who's had problem with sear to close their accounts. crazy interest anyway. I will be pushing my friends and family to close there account too.

I had decided to order and ship almost $700 of tools to my son on his second tour in Iraq. A very kind store employee gave me info about Sears online and to pursue shipping information to an APO address. On their website they list APO shipping as available ( should be it's a U.S. address, military takes responsibility outside the U.S). I tried calling to verify, got told not too politely that APO's could not be used DESPITE SPECIFIC information on the website saying APO's could be used. So I wrote an email explaining the situation and asking for an answer. You guessed it, they said contact the store or the website. Let's see, I explained the conflicting information, asked customer service to help, and they simply say go back to the source. DO YOUR REALY WANT TO RISK DOING BUSINESS WITH THEM? READ THE COMPLAINTS ON THIS AND OTHER SITES FIRST AND SAVE YORSELF THE TROUBLE.

Have a problem with my microwave 3yrs old as well the dishwasher and the stove I purchased from sears at the same time their Elite line. called to have my microwave fixed it gave me a E-9 code servicemen had no idea what was wrong so he called his help line they said it was a inverter and it would cost $375.00 and a vent grill for $85 called some one else for second opinion test show it is a bad megatron covered by sears for 5 years much more to this story! Sears survive is a Scam !

I am unemployed and union appealing. getting workers comp not eligible --unemployment. gave sears letter from union term not wrongdoing etc. I am eligible. Sears wrote---send appeals decision... w/in 30 days or close claim! The pre-hearing is more than 30 days out. 5th ridiculous excuse/request from them. It's straight breach of contract. Anyone doing anything? interested in doing something? have 4 cards w/protection who honor claims. Sears-- use every excuse not to. like saying "wait till you have surgery to see if it cures your disability! I'm in serious debt because of this.